HP "02" ink cartridges replaced by "363" ones

I have a Photosmart 3200 which takes 02 ink cartridges. These are now obsolete and have been replaced by 363 cartridges, but when I load the 363 cartridges, the printer will not accept them as it realises that they are not 02 which it is expecting.
As a result, I can no longer print anything since one of the colours is empty, I can not buy 02 cartridges any more, and the printer will not accept the replacement 363 cartridges. How can I rectify this problem please?.

Hi - The problem your running into is the fact that the printer is regionalized and will only accept ink cartridges from the region it was purchased in. If it was originally accepting 02 cartridges, you'll need to contact HP Support who can perform a one time "reset" so that the printer will accept the cartridges (363) from the country you're currently living in.
Hope that helps.
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Hello schrec,
Welcome to the HP Support Forums!
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JERENDS
I work on behalf of HP
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Hey @manfredRo,
Welcome to the HP Support Forums!
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I work on behalf of HP
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Hello hdanderson & TanaN,
Understand that you guys are having the issue with cartridge after replacing it.
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@Philngroovy, Welcome to the forums!
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Greetings.
* I am not an employee of HP, my work is voluntary.
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Hi there, which printer model do you have?
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I worked on behalf of HP.

HP "02" ink cartridges replaced by "363" ones

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