Hp 15-d035dx Notebook - I am having issues with videos playback.

Three weeks ago I bought a hp 15-d035dx Notebook PC and have been having a reocurring issue since day one.  Anytime I wish to view a video it takes forever to load and when it does the stream freezes a minute in and begins to buffer. This issue is also ocurring with webcam streams. I will confess that the computer is refurbished and I'm not sure if that might have something to do with the cause of the issue. I am running on Windows 8.1 (64 bit). The browser that I usually use is Chrome, but I have also tried IE to see if the issue still ocurred and it does. While reading up on this on the web I have tried numerous things, like unistalling adobe shockwave and re-installing it along with flash player but still no success. I have also run the scan on the hp site to see if I might have any missing drivers or issues, but no results are given so I assume everyhing is installed. My internet connection is fine as well and have done the appropiate tests to confirm connection status.  My knowledge of computers is fairly limited so I pray the fix or fixes are relatively simple. Thank You in advance to whoever might respond to this post.   

Hi @rob2780 ,
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