HP 15-d069wm TouchSmart Notebook PC keyboard certain keys not working

Certain keys (space bar, left shift key, z, x, c, v, b, n, m , comma, period, /) and number keys (1, 2, 3, 5, 6, 9) on the keyboard of my laptop are not working. I already tried to do several hard resets (disconnecting power supply and taking out battery) but that didn't help. I also "uninstalled" the keyboard using the device manager, that didn't work either.
The laptop was bought in June 2014. I'm using an external USB keyboard right now.
Any ideas how to fix that issue?
Thanks!

Hello @sonja77,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that certain keys on the keyboard of your computer are not working as they should, and I would be happy to assist you in this matter!
To restore the function of your notebook's keyboard, I recommend following this document on Notebook Keyboard Troubleshooting (Windows 8).
Please re-post with the results of your troubleshooting, and I look forward to your reply!
Regards
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Hi ChristoMac,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your keyboard does not always respond when pressing certain keys.
Have you done all your Windows updates?
Have you tried The HP Support Assistant to help with HP updates and resolving issues?
Windows 8 has a built in troubleshooter.
Press the Windows key + C to open charms
Type troubleshoot keyboard in the search bar and press enter.
Follow the on screen prompts.
Here is a link to Notebook Keyboard Troubleshooting (Windows 8).
There are two bios updates, have you done those yet? HP ENVY dv7-7304tx Notebook PC Drivers
Here is a link to Updating the BIOS to assist you in that process if needed.
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Hi ChristoMac,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that your keyboard does not always respond when pressing certain keys.
Have you done all your Windows updates?
Have you tried The HP Support Assistant to help with HP updates and resolving issues?
Windows 8 has a built in troubleshooter.
Press the Windows key + C to open charms
Type troubleshoot keyboard in the search bar and press enter.
Follow the on screen prompts.
Here is a link to Notebook Keyboard Troubleshooting (Windows 8).
There are two bios updates, have you done those yet? HP ENVY dv7-7304tx Notebook PC Drivers
Here is a link to Updating the BIOS to assist you in that process if needed.
Please let me know the results.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Keyboard wireless key not working after upgrading to windows 8.1

Hello,
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Note: HP Doesn't provide drivers for windows 8/8.1 ONLY WINDOWS 7 for hp pavilion dv6-6165tx.
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Hi @Jayesh_Bhadja ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your HP Pavilion dv6-6165tx Notebook and the Wireless keyboard not working correctly. Here is a link to troubleshoot the keyboard.
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Make sure all your updates have been completed. I would try restarting my Notebook a few times.
If that does not help I would uninstall the keyboard from the Device manager.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

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Now I've just upgraded the same machine and I have exactly the same problem. The keys that don't work are Backspace, W, P, F, H, K and L.
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>The keys that don't work are Backspace, W, P, F, H, K and L.
These keys have nothing to do with the missing software.
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hi,
i'm trying to set the keyboard hardware keys of my vaio, this is the output of a few commands;
sto cercando di impostare le hardware key del mio vaio, butto qua qualche comando per capire meglio:
cat /sys/class/dmi/id/sys_vendor
Sony Corporation
cat /sys/class/dmi/id/product_name
VPCS11E7E
xev: no output.
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keycode 360 release
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scan code: 0x49 key code: vendor
xbindkeys -mk: no output.
is there something useful?
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0x49 vendor # VAIO
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keycode 360 = Super_R Super_R Super_R
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xmodmap file
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Last edited by syco (2011-08-05 13:06:16)

What happens if you press the key in question then perform a dmesg | tail
Any messages like these:
[136424.699297] atkbd serio0: Unknown key released (translated set 2, code 0x94 on isa0060/serio0).
[136424.699303] atkbd serio0: Use 'setkeycodes e014 <keycode>' to make it known.

HP 15-d069wm TouchSmart Notebook PC keyboard certain keys not working

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