HP 15-r011dx

I have a HP HP 15-r011dx running windows 8.1 and I wanted to upgrade the memory from 4GB to 8GB. It only has one slot and it's a PIA since you need to remove the entire motherboard to get to it. In anycase when I install the 8GB sim and put everything back together it won't work. Get's power but no display and doesn't boot. If I take it apart in put the 4 GB sim back in it works fine. I used the exact same memory specs only 8GB, and I know the 8GB sim works because I tested it in another laptop(different model). Is it possible that this laptop cannot be upgraded past 4 GB? I've searched the web but can't find anything on it. Thanks in advace for any help.

Hi
I see that your unit does Supports up to 8 GB of system RAM in the following configurations:
● 8192-MB total system memory (8192×1)
Have you used the same configuration 8-GB (PC3L, 12800, 1600-MHz) Part # 693374-001.
Check manual link given below.
http://h10032.www1.hp.com/ctg/Manual/c04162986.pdf
Let us know how it goes!
"I work for HP."
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Regards
Manjunath

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I have installed Windows 7 64 bit on my new HP 15-r011dx laptop and cannot find drivers forthe wireless network adaptor. Any help would be greatly appreciated! Thank you in advance!
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Sound distortion hp15 r011dx

The sound on my pc is distorted.

Hi Jaquelin,
Welcome to the HP Community, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I saw your post regarding the sound being distorted. I will be happy to help you with this problem. You failed to mention your operating system but if you are using Windows 8 and this happens when you decrease or increase the follow try the steps in this HP support document Increasing or Decreasing the Volume Distorts the Audio.
If that doesn't work then use the HP Recovery Manager to reinstall the original sound driver. I have included two links below depending on your operating system
Using Recovery Manager to Restore Software and Drivers (Windows 7)
Using Recovery Manager to Restore Software and Drivers (Windows 8)
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BHK6
I work on behalf of HP

Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor need driver for Windows 10

After upgrade to Windows 10. This device drive does not work. I went to the HP driver download site and down loaded and installed < Intel Trusted Execution Engine Interface (TXE) Driver for the supported notebook models running a supported operating system. The Intel Trusted Execution Engine Interface enables the Secure Boot and provides services required for platform security features such as Intel Platform Trust Technology (Intel PPT). File name: sp69602.exe
Release details
Released: Nov 21, 2014
Version 1.20 Rev.A > However it still does not work. Need Windows 10 , 64bit Driver. HP "sp69602.exe" Driver package does not work. Product Name: HP 15-R011DX
Operating System: Microsoft Windows 10 pro (64-bit)
Dear Sir,
In my HP notebook pc in Device manager,, other devices need to insatall a driver,, that hardware id is :
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i think that devices is Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor MBI Device - 33BD and Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor Trusted Execution Engine Interface.
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Hi ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP 15-r011dx Notebook and issues with the Intel(R) Atom(TM)/Celeron(R)/Pentium(R) Processor MBI Device driver.
Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that need updating. To install Microsoft.NET Framework 3.5, you have to go to the control panel>programs>turn Windows Features on/off and check the box to install Microsoft.NET Framework 3.5 which is not automatically included in Windows 8.1. What happens if you right click on the driver and select update? Have you also tried to rollback the driver? Please let me know. Thanks.

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