HP 15t - j100 Warranty Information

Hello,I purchased a HP Envy through Costco.com. They provide an extended 2-year warranty over the manufacturers 1-year warranty. My computer is not performing correctly (freezing or corrupting when physically moved, processing power reduced, ect.) due to what I believe is either lack of/degredation of thermal paste or damage to motherboard from something other than normal use. I have yet to speak to anyone from Costco but their website advises me to look at the product warranty for more information on coverage. Unfortunatly when I type in my serial number to look up my warranty information it says it is expired and I am unable to find any information (as the product is not under HP 1-year warranty but still under the 2-year Costco warranty). I would like to see my product warranty information and check my options. Again there has been no damage to the unit (i.e. falling damage/water damage) and has been handled properly. Any info would be appreciated!

HP would not take any responsibility to replace the faulty parts when the 1 Year Standard/Base Warranty is completed As you have clearly mentioned that the extended warranty for this Notebook is with the reseller/point of purchase/costco, the only point of contact for free support and free parts will be costco only. Incase if you require support and service from HP for your Notebook it would be a paid support only Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84Although I am an HP employee, I am speaking for myself and not for HP

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Brokan hinge on Hp Envy 15t-j100

I have a Touch smart Hp 15t- j100 quad edition cto notebook and have just noticed that the right hinge is loose or brokan and I hear something rolling around in the inside of it. sounds small like maybe a screw or something? I've read many post about people with my model laptop are having the same trouble. Can you help Hp says my warrenty is up but when I check on my warrenty status is says its still in warranty?
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@Bigfoot468
‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
If you are unfamiliar with the Forum's private messaging please click here to learn more.
Thank you,
Omar
I Work for HP

Where Are the Drivers? Envy 15t-J100 Touchsmart

If I do a search for drivers for my laptop it shows nothing. HP ENVY TouchSmart 15t-j100 Quad Edition Is this normal? Does HP sometimes take down divers for a computer? About the only thing I can think of why they don't have anything up is because of Windows 8.1??

It certainly doesn't look as if HP follows thru because there are still no drivers posted as of July 2015. I too am looking for the drivers to my laptop. Are they trying to force me to pay for support?Paul_Tikkanen wrote:
Hi: I have reported the issue to HP. There is a support and driver page, and a drop down menu to select W8.1 but there are no drivers listed, just a link to order a recovery disk. http://h10025.www1.hp.com/ewfrf/wc/product?product=6521367&lc=en&cc=us&dlc=en&task=

Help me recovery HP Envy 15t-j100 plz

Hi,I'm in a big trouble after reinstalling window 8.1 . My laptop hasn't worked lately And then , I can't log in my laptop . I try to recovery but i have trouble with it I can't choose option " Minimized Image Recovery " and " System Recovery " I just can choose option " Microsoft System Restore " and I have no restore points to restore Are there any ways to fix this problem ? Plz help me to solve it . Thank you so much

Hi @yousof ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you accidentally spilled water on the notebook and need to replace the hard drive due to this. You did not create your recovery CDs.
I know you stated you cannot order online as you are not currently in the states.
You did not state which exact model of ENVY TouchSmart 15t-j100 you have so I just chose one.
Here is a link to Order software and driver media. If as you state you are unable to order, because you are out of the United States here are two options for you to consider.
If you know someone in the United States that could order it for you and then have it shipped to you or call HP support to inquire about obtaining the recovery USB.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region Technical Support Sitemap .
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

CAN HP Envy 15t j100 Support 2 external monitors?

Hi, I'm trying to figure out how to connect 2 external Dell monitors with HDMI inputs, to my Envy 15t j100. The evy has only 1 HDMI out port. The Envy also has 4 USB 3.0 ports. Ideally, I would like the option to use all 3 displays (The Envy's and the 2 externals.) But would be satisfied with just the 2 externals, extended 1 to the other, for desktop work. Any ideas? Is this possible?

Hi,
Unfortunately you can't use one HDMI port to connect to two monitor even with a HDMI spliter. You need a small investment to buy a piece of hardware and you can setup like:
Actually Dell monitor is the one on the left hand side. Two external monitors are all FHD. Please watch the following video:
https://www.youtube.com/watch?v=WzEMhRoCl_U
Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Has anyone managed to get HP Warranty Information into SCCM?

Has anyone managed to get HP Warranty Information into SCCM?
I have tried a few scripts that I found on the net but none of them seem to work as I believe HP updated there site this year..

OK, I played around a bit (scripting from a web page isn't way beyond me) but... a few caveats. My lab isn't available right now; so all I could test was that the script ran on an HP laptop. A single HP laptop. and created the regkeys in
(in my case) HKLM\software\wow6432node\CompanyName\WarrantyInformation. So... one single test on one single workstation, and no testing of the mof edit means... I'll need your help to confirm it works.
Anyway, below is the script. Other caveats: It drops a log, and then continuously adds to the log file in %temp% (of the SYSTEM, which is using %windir%\temp). So depending upon what you want/need--you may want to change the EnableLogging
= True to EnableLogging = False (once you confirm it works on all/most of your boxes). The other caveat, of course, is to change the sCompanyname = to be your Company Name; although I suggest you don't have spaces or special characters in it. Short
'n' sweet. Then, naturally, once you have a box with the regkeys, use Mark Cochrane's RegKeytoMof 3.0 or higher to build the mof edits for you to paste to the bottom of your configuration.mof and sms_def.mof. In that blog above Eric Schloss was
using DCM as the delivery method to deliver the script to populate the regkeys--that worked for him and I see no reason it wouldn't work for everyone--so once you've tested the script interactively from a psexec -s -i cmd.exe shell on an hp box (to see it
create the regkeys) I'd make a DCM like Eric did and target a collection with a few HP laptops or desktops and confirm it works via the DCM.
Anyway, give this a try--again... only tested on 1 single, lonely little HP laptop. Needs a bigger test base!
Edit: and... even using Regkeytomof sometimes regkeys can be tricky. If the mof edit doesn't work right to pull the data back, post what you've added. someone here can usually spot if there's something not right about it and help you fix
the mof edit.
Edit #2: removed bad space, and bad copy/paste job as discovered by sevengs. Thanks!
on error resume next
EnableLogging = True
sCompanyName = "CompanyName"
Set oShell = CreateObject("wscript.Shell")
Set fso = CreateObject("scripting.filesystemobject")
strTemp = oshell.ExpandEnvironmentStrings("%temp%")
If EnableLogging Then
Set oLogFile = fso.OpenTextFile(strTemp & "\WarrantyInfo.log", 8, True)
oLogFile.WriteLine "*********************************************************"
End If
WriteLog "Beginning warranty information lookup."
sWebServiceHost = "http://h20000.www2.hp.com/bizsupport/TechSupport"
sWebServiceURL = "WarrantyResults.jsp"
sWebService = sWebServiceHost & "/" & sWebServiceURL
'Get the system's serial number from WMI
Set oWMIService = GetObject("winmgmts:\\.\root\cimv2")
Set colItems = oWMIService.ExecQuery("Select SerialNumber from Win32_BIOS",,48)
For Each objItem in colItems
sSerialNumber = objItem.SerialNumber
Next
WriteLog "Serial number of system is " & sSerialNumber
'Get the Product ID from WMI
Const wbemFlagReturnImmediately = 16
Const wbemFlagForwardOnly = 32
lFlags = wbemFlagReturnImmediately + wbemFlagForwardOnly
strService = "winmgmts:{impersonationlevel=impersonate}//./root/HP/InstrumentedBIOS"
strQuery = "select * from HP_BIOSSetting"
Set objWMIService = GetObject(strService)
Set colItems = objWMIService.ExecQuery(strQuery,,lFlags)
sProductNumber = ""
For Each objItem In colItems
If objItem.Name = "SKU Number" Then
sProductNumber = objItem.Value
End If
If objItem.Name = "Product Number" Then
sProductNumber = objItem.Value
End If
Next
If Len(sProductNumber) = 0 Then
WriteLog "ERROR: Product Number could not be determined."
oLogFile.WriteLine "*********************************************************"
oLogFile.Close
WScript.Quit(9)
Else
WriteLog "Product number of the system is " & sProductNumber
End If
Set colItems = oWMIService.ExecQuery("Select AddressWidth from Win32_Processor",,48)
For Each objItem in colItems
sAddressWidth = objItem.AddressWidth
Next
WriteLog "Operating system is " & sAddressWidth & " bit."
'Define the parameters string to send to the web site
sParameters = "nickname=&sn=" & sSerialNumber & "&country=US&lang=en&cc=us&pn=" & sProductNumber & "&find=Display+Warranty+Information+%C2%BB&"
WriteLog "Opening the web site URL " & sWebService & "?" & sParameters
'Define and call the web site
Set oHTTP = CreateObject("Microsoft.xmlhttp")
oHTTP.open "GET", sWebService & "?" & sParameters, False
'oHTTP.setRequestHeader "Content-Type", "application/x-www-form-urlencoded"
oHTTP.send
If oHTTP.Status = 200 Then
WriteLog "Successful response from the web site."
'WriteLog oHTTP.ResponseText
Process oHTTP.ResponseText
Else
WriteLog "ERROR: the web site returned status code " & oHTTP.Status
WriteLog "Returning exit code 1."
nExitCode = 1
End If
If EnableLogging Then
oLogFile.WriteLine "*********************************************************"
oLogFile.Close
End If
WScript.Quit (nExitCode)
Function Process (HTML)
WriteLog "Processing the HTML returned from the site."
intSummaryPos = InStr(LCase(html), "serial number")
If intSummaryPos = 0 Then
Process = ""
Exit Function
End If
intSummaryTable1Start = InStrRev(LCase(html), "<table", intSummaryPos)
intSummaryTable1End = InStr(intSummaryPos, LCase(html), "</table>") + 8
intSummaryTable2Start = InStr(intSummaryTable1End, LCase(html), "<table")
intSummaryTable2End = InStr(intSummaryTable2Start, LCase(html), "</table>")
table1 = getStr(intSummaryTable1Start, intSummaryTable1End, html)
table2 = getStr(intSummaryTable2Start, intSummaryTable2End, html)
const HKLM = &H80000002
Set oReg=GetObject("winmgmts:{impersonationLevel=impersonate}!\\.\root\default:StdRegProv")
sKeyPath = "SOFTWARE\" & sCompanyName & "\WarrantyInformation"
WriteLog "Registry key path is HKLM\" & sKeyPath
oReg.CreateKey HKLM,sKeyPath
WriteLog "Processing the first table from the web page."
arrGeneral = processTables(table1,1)
'arrGeneal should be in the form Serial Number, Product Number, Product Line, Product Description, Warranty Check Date
WriteLog "Processing the second table from the web page."
arrContracts = processTables(table2,2)
'arrContracts should be in the format Warranty Type, HW Warrenty Start Date, HW Warranty End Date, HW Warranty Status, Setup Warranty Start Date, Setup Warranty End Date, Setup Warranty Status
WriteLog "Setting registry values."
WriteLog "SerialNumber is " & arrGeneral(0)
oReg.SetStringValue HKLM, sKeyPath, "SerialNumber", arrGeneral(0)
WriteLog "ProductNumber is " & arrGeneral(1)
oReg.SetStringValue HKLM, sKeyPath, "ProductNumber", arrGeneral(1)
WriteLog "SerialLine is " & arrGeneral(2)
oReg.SetStringValue HKLM, sKeyPath, "ProductLine", arrGeneral(2)
WriteLog "SerialDescription is " & arrGeneral(3)
oReg.SetStringValue HKLM, sKeyPath, "ProductDescription", arrGeneral(3)
WriteLog "WarrantyCheckDate is " & CStr(CDate(arrGeneral(4)))
oReg.SetStringValue HKLM, sKeyPath, "WarrantyCheckDate", CStr(CDate(arrGeneral(4)))
WriteLog "WarrantyType is " & arrContracts(0)
oReg.SetStringValue HKLM, sKeyPath, "WarrantyType", arrContracts(0)
WriteLog arrContracts(1)
WriteLog "HardwareWarrantyStartDate is " & CStr(CDate(arrContracts(1)))
oReg.SetStringValue HKLM, sKeyPath, "HardwareWarrantyStartDate", CStr(CDate(arrContracts(1)))
WriteLog "HardwareWarrantyEndDate is " & CStr(CDate(arrContracts(2)))
oReg.SetStringValue HKLM, sKeyPath, "HardwareWarrantyEndDate", CStr(CDate(arrContracts(2)))
End Function
Function getStr(startpos, endpos, data)
Dim tmp
'Get the substring
tmp = Mid(data, startpos, endpos - startpos)
' Remove end of line
tmp = Replace(Replace(Replace(tmp, VbCrLf, ""), vbCr, ""), vbLf, "")
getStr = tmp
End Function
Function processTables(table, ttype)
' Remove HTML Tags and replace with "|"
Set re = New RegExp
re.Pattern = "<[^>]+>"
re.IgnoreCase = True
re.Global = True
table = re.Replace(table, "|")
table = Replace(table, " ", "")
table = Replace(table, ":", "")
table = Replace(table, " ", "")
' Remove excess |
re.Pattern = "[|]+"
table = re.Replace(table, "|")
' Clean up a bit more
re.Pattern = "\|\s+\|"
table = re.Replace(table, "|")
' Remove | from start and end of string
re.Pattern = "^\||\|$"
table = re.Replace(table, "")
arrTable = Split(table, "|")
arrTmp = ""
If ttype = 1 Then ' General Info Table
i = 1
For Each cell in arrTable
Select Case LCase(Trim(cell))
Case "serial number"
sSerialNumber = arrTable(i)
Case "product number"
sProductNumber = arrTable(i)
Case "product line"
sProductLine = arrTable(i)
Case "product description"
sProductDescription = arrTable(i)
Case "date of warranty check"
sCheckDate = arrTable(i)
End Select
i = i + 1
Next
arrTmp = sSerialNumber & "|" & sProductNumber & "|" & sProductLine & "|" & sProductDescription & "|" & sCheckDate
ElseIf ttype = 2 Then ' Contract Info
i = 0
For Each cell in arrTable
cell = Replace(cell," ","")
if Instr(lcase(trim(cell)),"wty hp hw maintenance onsite support") > 0 then
cell = "wty hp hw maintenance onsite support"
end if
if Instr(lcase(trim(cell)),"wty hp hw maintenance offsite support") > 0 then
cell = "wty hp hw maintenance offsite support"
end if
if Instr(lcase(trim(cell)),"wty hp support for initial setup") > 0 then
cell = "wty hp support for initial setup"
end if
Select Case LCase(Trim(cell))
Case "warranty type"
sWarrantyType = arrTable(i+8)
Case "wty hp hw maintenance onsite support"
sHWStartDate = arrTable(i+1)
sHWEndDate = arrTable(i+2)
sHWStatus = arrTable(i+3)
Case "wty hp hw maintenance offsite support"
sHWStartDate = arrTable(i+1)
sHWEndDate = arrTable(i+2)
sHWStatus = arrTable(i+3)
Case "wty hp support for initial setup"
sISStartDate = arrTable(i+1)
sISEndDate = arrTable(i+2)
sISStatus = arrTable(i+3)
case else
End Select
i = i + 1
Next
arrTmp = sWarrantyType & "|" & sHWStartDate & "|" & sHWEndDate & "|" & sHWStatus & "|" & sISStartDate & "|" & sISEndDate & "|" & sISStatus
End If
' Remove | from start and end of string
re.Pattern = "^\||\|$"
arrTmp = re.Replace(arrTmp, "")
'wscript.echo arrTmp
arrResult = Split(arrTmp, "|")
Set re = Nothing
processTables = arrResult
End Function
Function WriteLog (sText)
If EnableLogging Then
oLogfile.WriteLine Now() & " " & sText
End If
End Function
Standardize. Simplify. Automate.

How to capture warranty information in CRM

Dear all,
How can we enter product warranty information in CRM system. We don't have equipment master data in ECC.
we need to enter warranty information in CRM and we need to link it with the relevant Product in the ECC system.
we want system to show / determine this warranty information at the time of service order or complaint creation.
when creating subsequent Return Order or Credit memo in ECC we need to capture this warranty information for the Reporting purpose.
What is the standard SAP solution for this requirement, and what configuration need to be done to achieve this.
Please educate me in the above scenario. Your help and suggestions will be highly appreciated.
Best regards
Raghu ram

Hi,
This can not be done using script logic.
This can also not be done using stored procedure, as this data is not stored in the <<Appset>> DB database table.
You can only get these information, in the data Audit logs, if it is enabled (will slow down the performance abruptly).
And, these data audit logs are not in <<Appset>> DB database, its in <<AppsetExtra>> DB database.
But this is logged only after the data is sent. So it is upto you to create a stored procedure to get these values and utilize it accordingly.
Or you can create a custom stored procedure to be invoked directly from excel when they are sending the data. The disadvantage here is, the procedure will be called only if the data is sent from that particular sheet.
Hope this helps.
Karthik AJ

HP Envy 15t-J100 Nvidia Graphics card issue.

Hello, I recently bought a HP Envy 15t-j100. I was under the impression that it came with a NVIDIA Geforce GT 740m graphics driver ( even has the sticker on the laptop) and a HP Intel HD 4600 driver. However when I went to device manager and looked at the display drivers, the Nvidia driver was not there. The only driver that was there was the Intel HD one. I then decided to go to the nvidia website and download the latest driver, but that didn't work because it told me it couldn't continue due to imcompatibility. I'm confused, I have the sticker that tells me that I "have" the nvidia geforce graphics card, but in device manager I don't see it. Help!

Hi,
The Envy 15t-jxxx series is a set of CTO machines. What is the model/product of your computer ? Please use the following instructions for find out the model/product of your machine:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&cc=us&docname=c00033108
You can't see something like the following image ?
Regards.
BH
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

S10e - Why can't I find my warranty information when I enter my s number?

I drop my s10e down to the ground and then I couldn't turn it on..... the hard disk light is continuous on.
I can not find my machine's warranty information from lenovo.
From here http://consumersupport.lenovo.com/ca/en/DriversDownloads/drivers.html After I enter the serial number, there is a blank web page appears.
I called Lenovo Tech support Canada and a woman told me that if I want to ask any information about my netbook, I need to call IBM.......I know Lenovo is using IBM's service. Why not have lenovo's own customer sevice team???
Thinkpad T60 widescreen + Idealcentre K300 + S10e.

Hi and welcome,
did you call this for
Canada (English)
1-877-4Lenovo (1-877-453-6686
24/7 Day Ideapad
sincerely KalvinKlein
Thinkies 2x X200s/X301 8GB 256GB SSD @ Win 7 64
Ideas Centre A520 ,Yoga 2 256GB SSD,Yoga 2 tablet @ Win 8.1

Cannot find warranty information for T500 - 2081 RR1

Hello,
I've bought a Lenovo T500 laptop last month.
I am trying to find all the warranty information and status, but I seem to me unable.
The type is 2081 RR1. (There is no RR1 anywhere on this site)
I think I've sent a letter to the support two weeks ago, and there is no reponse.
Why is not 2081-RR1 listed?
Any help appreciated,
Thanks,
Sincerely,
Anatoliy Kim

Hi anatolekim,
Welcome to Lenovo Forum!
To check the warranty availability, please access Lenovo Warranty Lookup page. Key in your Type 2081 and your serial number. RR1 is not needed unless you are looking for drivers, then you may need it.
Hope this helps.
Cheers,
Cleo
WW Social Media
T61, T410, x240, Z500, Flex 14
Important Note: If you need help, post your question in the forum, and include your system type, model number and OS. Do not post your serial number.
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Weight of 15t-j100 to 15-j171nr, why 4.8 vs 5.6 lbs

How can the 15t-j100 weight .8 lbs less than the 15-j171nr? Both have same size screen, same battery. I am looking for the lightest i7-4700MQ. What would I be missing with the 15t-j100 that is present in the 15-j171nr?
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View Solution.

jmacon wrote:
How can I get the configuration I need with the 15-j171nr? I need 16gb, WiFi AC 2x2, Intel video.
The 15-j171nr comes as-is. You would start with the other model if you wanted to customize the build.

Video freezes on my Envy 15t-j100 (E1P04AV)

I bought this back in December 2013. Back then, the video would freeze permanently until I closed the the window and reopened the video. An updated video driver came out which helped a bit with the problem. The computer now freezes for a few seconds and then continues. Still annoying and shouldn't happen. Any thoughts?
Computer: HP Envy 15t-j100 (E1P04AV)
Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
System Board: 1962 KBC Version 93.51
System BIOS: F.56
Windows version: 8.1 64-bit
Intel HD Graphics 4600
Driver: 9/9/2013
Version: 10.18.10.3304
Thanks!

Hi,
Well, going back over your last 2 posts. Everything you mention points to a conflict between Firefox and Adobe's Flash. It's no secret that Firefox v. 31.0 has and is having a lot of problems. You can find this all over the web in a google search. As you've narrowed down the issue, the only suggest I have is checking out the Firefox forums(http://forums.mozillazine.org/viewforum.php?f=38) or Adobe's(https://forums.adobe.com/community/flashplayer). Maybe one of the two have a work-a-round or fix.
You did make note that you thought IE was having an issue, this seems to have just "fixed" itself with flash. If you reinstalled or updated flash, that could have been the trick.
If the issue occurs again from multiple sources, please let me know.
I worked on behalf of HP.

How do I find out my iPod touch 4th generation warranty information

I dropped my iPod touch 4th generation on the tar and cracked the screen. I am unaware if you need your warranty information to get it repaired. This is the first time it has ever Borlaug in the time frame of the warranty. If I do need it how do I find it, I have been on the site for about two hours and it is not telling me how to.

A broken screen is not covered by the warranty. Here is a list of out-of-warranty replacement pricing: http://www.apple.com/support/ipod/service/prices/ You do not need any information to get this price.

WLAN for HP ENVY 15t-j100 Quad Edition Notebook PC

I just purchased a HP ENVY 15t-j100 Quad Edition Notebook PC with Windows 7 (February 2014).
It comes with 802.11bgn 1×1 WLAN module, which is not satisfactory so I would like to upgrade the WLAN to an Intel 7260ac.
According to the user manual, the following two parts are the only WLAN whitelisted by the BIOS:
#1:
Intel Dual Band Wireless-AC 3160 802.11 ac 1×1 WiFi + Bluetooth 4.0 Combo Adapter
Spare part number = 710662-001
#2:
Intel Dual Band Wireless 7260 802.11 bgn 2×2 WiFi + Bluetooth 4.0 Combo Adapter
Spare part number = 717384-001
I cannot find any of these models anywhere! I do find a 710661-001 on Amazon (which would be great if the BIOS accepts it! and good price too at about $35).
Could someone tell me if I can put this WLAN card (710661-001 on Amazon) or where to buy the HP approved #1 and/or #2 card listed above?
Thank you!

Hi Arnaud_, welcome to the HP Forums. Unfortunately if the parts are not in the user manual I cannot guarantee they will work. You can try to buy it from HP PartSurfer.
TwoPointOh
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom to say “Thanks” for helping!

ENVY TouchSmart 15t-j100 Quad Edition mSSD cache & Ram options

Good day all,
I've ordered the ENVY TouchSmart 15t-j100 Quad Edition from HP directly and during the configuration, it was mentioned that I could not configure the notebook with both the 24Gb mSSD Hard Drive Acceleration Cache AND 16Gb of Ram. I wondered if it was a memory slot usage issue but I can configure with either 2x4Gb or 1x8Gb with no warning. Is it possible to add another 8Gb (as I ordered it with 1x8Gb) after getting this laptop or would having the mSSD Cache actually prohibit this?
Thanks for any help offered.
Richard
*not sure if it's of any consequence to the issue but the Hard Drive ordered for this system was a Hybrid.
This question was solved.
View Solution.

It is not a physical problem with blockage of the memory slot but having 16 gigs of RAM means the cache drive may not work right. The cache drive has to be able to store everything in memory and then certain other files and the HP designers have decided it would take a bigger cache drive to work right with more than 8 gigs of RAM.

HP 15t - j100 Warranty Information

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