Hp 2000 laptop ctrl+alt+delete disk read error and f11 not working.

Im having a problem. I have HP 2000 laptop and i recently download a antivirus thaeme asked me to resgate the conputer so i disso and i started to get this disk read error saying ctrl+alt+delete to restarem and agente i do it restart and i get the same error again. So i tries f11 to recover the laptop when i press f11 it just shown the hp logo on the middle of the screen and f11 sustém recovery at the bottom left corner and it just stay at that screen and it dosent go antes further. Anyone help?

Hi
Try to run the tests below
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c01443317
If it passes then call Hp and let them know that the F11 recovery is not working and you would like to get recovery Disks they will send you the OS disks so that you can reinstall the OS back on to your unit.
Hope this helps.
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