HP 2050 J510a software won't scan in some Win 7 user accounts

I am using Windows 7 and the full feature software for Deskjet HP 2050 J510a. PC has 5 user accounts (4 Administrator and 1 Standard). HP Scan works from 2 of the Administrator user accounts. On the other 3 accounts, scanning box opens, but fails when scan command is clicked with following message:'An error occurred while scanning'. When HP Print and Scan Doctor is run from within non-functioning account, it states that scanning has checked out OK: but fault remains. How to fix?

Welcome to the forums Novacco!
I saw your post about not being able to scan from 3 Admin. Accounts from your PC. I would like to offer my suggestion that may help you.
Try these troubleshooting steps on all 3 of the user accounts that are unable to scan: Windows: HP Scan Software Does Not Open or Scan on a Printer Using a USB Connection
Happy Monday
R a i n b o w 7000I work on behalf of HP
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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