HP 2210xi all in one printer won't turn off so I can try resetting it.

I have a error message: Remove and check cartridge. I have removed both cartridges, cleaned them and cleaned the points on the printer. I tried to turn the printer off so I can unplug the power cord and see if resetting will help. Pressing the on/off switch does not turn the printer off. I have not tried downloading firmware updates (something I've never done) and will try that if anyone thinks it will help. I've read that my next step would be to buy new cartridges, but since the printer won't turn off I'm concerned that I'll be stuck with $50 worth of ink and still need a new printer. Any help will be appreciated!!

Hi @3Friends ,
Welcome to the HP forums.
I understand you are having a problem with the scan to email feature on your Photosmart 7520.
I would like to help you.
Try setting a manual DNS.
Here is a link, to a post by happytohelp01, that has some nice screen shots and the steps.
It is for a 7510, but the steps will be the same.
Efax 7510 still won't work after turning off/on ePrint several times
If that does not get the scan to email working, you may have to remove, then enable the web services.
This will be kind of like an uninstall/reinstall, for the scan to email and ePrint features.
If you have a custom ePrint address, it will be lost.
Not lost for six months, or a year, but forever.
Just touch the ePrint icon on the printer
Go into the settings sub menu, then scroll down and chose remove web services.
It will bring you back to the main screen, just touch the ePrint icon again, and enable the feature.
After that go to scan to email and set it up again.
Please let me know if I can be of further assistance.
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Please print a Self - Test report.
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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

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This question was solved.
View Solution.

Hi cberistain,
Follow the steps below, and let me know what happens?
Step one: Clear temp directory
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Highlight all the files in this folder, and then press the delete key to delete. If you get a message that the file is in use you will need to skip this file(s).
Continue with Step 2 below
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http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-77039-1&cc=us&dlc=en&lc=en&...=
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5. Look for, and open the folder starting with 7z (Example: 7zS2356)
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I am an HP employee.
Say Thanks by clicking the Kudos Star in the post that helped you.
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Under Tools, I only see "Clean cartridges" not "Clean printhead."
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