HP 2311x - Can't access menu at all & screen shows "Check video Cable" message.

I've got an HP 2311x hooked up to a Mac Mini running OSX 10.6
My monitor has a black screen and is displaying the "Check video Cable" message and I am completely unable to access the on screen menu.  Pressing the menu button has no effect and does not bring up the on screen interface.
I have tried connecting the monitor using HDMI, HDMI->DVI, and mini-display-port->DVI.  Same results on each.
My monitor had been working fine for the past two months.  When I first hooked it up the auto detection screen would pop up every few minutes while my computer was asleep so I went into the menu and disabled the auto detection and set the monitor to DVI only.
I unhooked my monitor for a few days to rearrange my office and when I plugged it back in it no longer detected any signal on the DVI input and I can't access the on screen menu to change the setting back to auto detection.  I have tried to perform a hardware reset by unplugging the power cable and holding down the power button for 60 seconds, but that also doesn't work.
Any ideas?

I have two of these monitors connected to a MacPro. Last night one of them started behaving this way after a power outage. I found I had to connect it to the computer via VGA and then do a factory reset from the monitor's menu.
HP led me to believe that I could do a factory reset by disconnecting the cable and holding the power button for 20 seconds. Apparently that doesn't work for this one.

Similar Messages

  • "Check Video Cable" Message on HP 2311x (different issue than original post by jca93)

    Hello,
    Monitor Status displays:
    MONITOR STATUS
    DVI: No Signal
    HDMI: No Signal
    VGA: Active
    Auto-Switch Source: Off
    Default Source: VGA
    Recommended Settings: 1920 x 1080 - 60 Hz
    I only have VGA cables, so I do not use DVI or HDMI to connect monitor to computer. I was configuring the On-Screen Display (OSD) when I accidently went into Source Control Options and changed the video source from VGA to HDMI (or DVI, whichever one is placed directly above VGA).
    By default, auto-switch should be on, but I turned it off a month prior. Computer is not affected, only monitor. I have tried to access the Source Control Options, but the OSD does not pop up.
    My question is: is it possible to fix this issue, error without purchasing the other 2 types of cables? Is it possible to open up the OSD?
    Help from an HP Expert or the community will be much appreciated. If you need me to provide more information, I will be happy to comply.
    This question was solved.
    View Solution.

    Please try performing a hard reset on your 2311x monitor;
    1. Disconnect the power cord from the monitor.
    2. Hold down the power button for 30 seconds.
    3. Plug the power cord back into pc.
    This should clear your current video source issue and your OSD issue by returning the settings to factory.
    Please send KUDOs
    Frank
    {------------ Please click the "White Kudos" Thumbs Up to say THANKS for helping.
    Please click the "Accept As Solution" on my post, if my assistance has solved your issue. ------------V
    This is a user supported forum. I am a volunteer and I don't work for HP.
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