HP 2509m Monitor Freezes

Hello,
My monitor keeps shutting off when I am either watching a video, or when there is an extended amount of animation on the screen, including simply closing a window. I am trying to track down the issue. Is it the response rate? Is the screen simply not keeping up with whats going on on the screen?
The screen will freeze and turn into a solid color or a bunch of line, original screen content is NOT VISIBLE.
NEED help
Thanks ^_^

Hello Ember7,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand you are having issues with your monitor freezing while watch a video and you can colored lines on the screen. I am providing you with an HP Support document: Display Quality Issues, which I believe addresses the issue you are describing. There are two sections I would like you to focus on in the document and that is "Several colored vertical lines in the display" and "Solid horzontal or vertical red, green, blue line" as these relate to what you are describing.
Please re-post if you require additional support. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
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I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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HP 2509m monitor

I own a HP 2509m monitor. Purchased in Dec 2009. Bought from Costco because they extended the warranty by 1 year. Unfortunately, still 10 months out of warranty. The monitor has failed...not receiving power. Has been great up until now. Not used to moniotrs failing in the past. Have owned 8-10 monitors over the years. Usually end up upgrading with new technology and donating old equipment to church or school. Looking to replace but not much faith in HP any more. Looks like from the posts that many users have had numerous problems with this monitor. Anyone have a good experience with HP monitors?

Hello SPB1956,
My first general assumption was to avoid this thread. Not that I didn't want to support you with any issues you had, but I didn't think you hearing from me saying that there are good experiences with HP monitors was going to really sway your opinion on the matter.
What I can say this, if you had not had a problem with the monitor would you be posting on the forums saying how great the monitor is? Generally speaking most people who post on the internet and post on forums have had a bad experience with whatever product they are using. I know personally I don't go around to companies forums and websites and praise them on a good product if it's good, but I have blasted a company if I received a bad product. HP ships hundreds of thousands of monitors a year if everyone was having a bad experience then the company would tank very fast, so that can't be happening.
We are here for you. HP supports their products and even when your warranty runs out you can come to the HP forums where HP does have HP representatives (these are the forums members with the HP logo next to their name) and have people who HP has determined are Experts on their products (those with the expert logo next to their name) answer questions on these forums for those users. I'm not saying your future question or issue could be resolved on the forums, but I'm not sure you are going to get that same level of support with another product.
To put in short, there are people who have good experiences with HP monitors, but I wouldn't expect them to start flocking out of the wood works to this thread, unfortunately.
If I have helped you in any way click the Kudos button to say Thanks.
The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
- Friendship is magical.

Program and source monitors freeze go black

My program and source monitors freeze, then go black and eventually white but audio keeps playing. My reference monitor keeps updating like it can see the video.
I'm useing PP CC. Updated my video driver, but it still happens.
No problems with any other video playing app.
This is what happened when I tried to re-size the monitor.
Update: monitors work with CUDA off. GTX 460 1gb

As a footnote, I opened the project on my laptop (newer CPU and video card) in PP CC and it plays perfectly. My laptop has 3GB video RAM and the desktop has only 1GB. I wonder if that could be the problem. There were some big stills, maybe CC needs more video RAM?

Program Monitor Freezes

Essentially, while editing SD footage, on the Premiere Pro CS5 timeline, in a SD 720 x 480 resolution project, the Program Monitor image freezes.
It does not seem to matter what I am doing such a playback, adding a transition, color correction, shortening the length of a clip, or cropping an image. It makes no difference. The Program Monitor just freezes.This happens twice in every hour or so of editing. There does not seem to be a timing variable to this problem, or it is not consistent.
The timeline is still useable and the audio continues playing, the mouse moves, I can access clips on the Source Monitor and play them. Nothing else changes. I can change the playback resolution or make any other monitor changes, although they do not show up since the image at the time of the freeze stays in the monitor. Refreshing does not work. Restarting the program does not work. All changes since the last freeze can be saved since the Save function still works. I just cannot edit and the only way that I can proceed is to reboot the computer.
Adobe Service has escalated this case #182091487, back and forth for almost two months. This is putting a crimp in my production schedule.
This happens sporadically, although on one occasion, I was actually able to demostrate the freeze to Adobe Service while they were on line.
I currently edit on an MSI GT660R laptop
•     Intel® Core™ i7-740QM Processor
•     Genuine Windows® 7 Home Premium 64bit
•     15.6" TFT-LCD Display (LED Backlight)
•     NVIDIA® GeForce® GTX 285M 3D Discrete Graphics Card (DDR3 1GB VRAM)
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Screen saver is (NONE) so probably not a factor
My laptop is used for editing while travelling. They would not let me carry
my desktop on the the plane. Complained that the three monitors took up too
much space.
Do not really have much stacked up on the timeline. Mostly one, sometimes
two and on the odd occasion, a third track for perhaps a title or PIP.
However, I am using colour correction via Auto levels and ProDad's Mercalli
2.0 stabilizer (incredible plug-in). Never have Red or Yellow bars over the
footage on the timeline without applying these effects. Mercury engine has
really helped with that issue.
When my 'Program' monitor freezes up, I am still able to save, playback
(audio only) the timeline, and even play clips on the source monitor. It has
been suggested that I reduce the Program monitor playback resolution. I will
experiment with that.
I will also follow your suggestion and render more often when these Red
/Yellow bars do appear. I appreciate the suggestions.
Wayne

Program Monitor freezes after updating to 5.5.2

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Same problem. 5.5.1 was very stable with a few bugs. All I changed was updaing to 5.5.2 and WAMO my system is now unusable. I've tried updating the NVIDIA driver to 280.26 and thing were worse. Uninstalled PP5.5 Windows and reinistalled from DVD then updated 5.5.1 then updated 5.5.2. Now PP5.5 won't even open crashing halfway through loading. Will try ty unistall everythig and try a different GPU driver.

Activity Monitor Freezes

Since installing Leopard I have been getting Activity Monitor freezes. I have to quit the application and relaunch to get it going again. Happens every 30 minutes or so.
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Welcome to the Mac world. Basic Mac user rule: don't move Apple apps or utilities from where Apple installs them. Basic problem isn't what you ran into, but future updates won't occur because the installer ignores anything not in the correct location.
Since you're new, see:
Switching from Windows to Mac OS X,
Basic Tutorials on using a Mac,
Mac 101: Mac Essentials,
Mac OS X keyboard shortcuts,
Anatomy of a Mac,
MacTips, and
Switching to the Mac: The Missing Manual, Snow Leopard Edition.
Additionally, *Texas Mac Man* recommends:
Quick Assist,
Welcome to the Switch To A Mac Guides,
Take Control E-books, and
A guide for switching to a Mac.

Jim Simon question??? (Source and Program monitor freeze)

Jim...Did I read correctly that you are NOT having the monitor freeze when your firewire output is set to desktop speakers? Everybody I know is having the same issue I am. When desktop speakers are set the source monitor and the program monitor both freeze when playing out through firewire. If I set it to external device audio everything plays fine.
If you are not having this issue can you tell me what video and audio card you have. I would like to figure this out if possible...
Thanks!

tClark,
I use two LCD screens PLUS a CRT TV, connected by firewire to a Panasonic DV deck, which is connencted through SCART to the TV.
I can not replicate your problem. Pressing PLAY, even with a HDV project and with playback settings like this:
you can see what it looks like from this picture during playback:
Sorry for the flash, but it is just a quick snapshot to show what it looks like.
BTW I use Vista64 SP2 and the video card is an ATI HD Radeon 4870 with driver 9.05

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And I'm have set the scratch disks to an external HD using USB3, could this maybe be a problem?
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Windows Premier pro CS5 Program monitor freezes/hangs when video on sequence bar is playing

Hi all,
I have been experiencing program monitor freezes/hang while the audio and the video on sequence bar is still playing. This happens on both HD and SD projects. I have tried many ways but at time it works but at times does not work. i have updated CS5 to 5.02, updated the driver and also quicktime.
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Hi Dennis,
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Premiere program monitor freezes

Hi, I'm using premiere and after 10 minutes suddenly the program monitor freezes. I can't press the play button. I can select clips on the timeline, access the menu, import footage, move the cursor, but can't press the play button. If I wait for 5 minutes I can press play again but than there is only sound, and the image on the program monitor becomes red (like 100% red color). After restarting windows The problem occures after 10 minutes again. My pc's ram and processor are only used by 10% and I use SSD for the footage.
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More info: I realized that the other projects (when I open an other project) are running fine.
I also realized that when I open the project that gives the problem, that there is no problem editing from another sequence. But when I go back to the sequence that gives the problem, the screen freezes again and adobe will crash after a while... unless i go back to another sequence.
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Monitor Freezing During Internet Browsing

My monitor freezes only when I am browsing internet. The CPU usage in task manager showed close to 90-95% during such hangs.
Product Information:
Compaq Presario SR1931 IL
Intel Pentium D 2.80GHz.
windows 7 OS.
3 GB ram,160 GB Hard disk, No dedicated graphics card yet.
Comodo anti-virus used, Windows firewall disabled.

Hi narenraghu, would you try another browser and see if this happens again, Thanks, Adi.
I'm an HP Employee
-Please mark Accept As Solution if it solves your problem
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HP 2509m monitor - screen flutters

My HP 2509m monitor screen flutters, almost always at startup. This will last anywhere from 5 minutes and up. Lately, it's been lasting longer, like 30 minutes and the picture is dark on the left, clearing gradually to the right. When the screen corrects itself, the flutter stops and the screen brightness normalizes.
Does this sould like a monitor problem or the graphics card/processor or ???.
The specs for the PC (HP Pavillion p6367c-b) say the graphics are Integrated Intel GMA X4500 HD Graphics. I assume that means on the motherboard rather than a separate card.
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Sunalta said:
"My questions are:
Can HP or the store replace or repair my monitor? What is HP replace and repair policy?
Any other options other than purchasing a new monitor?"
Hello Sunalta,
Highly unlikely that HP will replace or repair your monitor unless you purchased a extended warantee from HP (or if the store where you purchased the monitor gave you some sort of extended warranty). They seem to be ignoring the fact that there is a defect in your particular monitor. But it can't hurt for you to contact HP and explain your situation.
From the research I did, and my own ownership experience with HP 2509m, you'll probably have to buy another monitor. I have not heard of anyone successfully repairing this model. Perhaps, the store where you purchased the monitor will give you a discount if you explain the problem you had with your purchase from them? Worth a try.
My monitor did the same thing as yours. The problem began suddenly, lasted for about 2-3 weeks, then suddenly the monitor just died! The problems has nothing to do with your video card or drivers or anything. The problem lies within the montor... i.e.: cheap workmanship.
I wish you the best of luck
Lydia

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AFAIK, (I came in around FCP3) It has always been recommended that the operation of the FCP system is divided amoung at least two disks. Each version of FCP is placing higher and higher demands on the system. That you have gotten away with this for so long is truly amazing. You must live right!
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Mac OS X 10.9.5. Current model iMac: 3.5GHh i7. 32GB main mem. NVDIA GeForce GTX 780M 4096MB.
Runs fine without a second monitor. Sleep, both manual and timeout, works fine. Press any key awakes.
Plug in a second monitor (2 month old 27" Thunderbolt display) all works fine until Sleep happens, both manual and timeout, and then system is hard frozen. No wakey. Press and hold on/off key for a long time. Wait. Press on/off key 3 times, reboots and all is as before.
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Hi! Did you ever find a solution? I just bought a 2013 iMac and have the same problem- except mine will allow a login after sleep after an initial freeze of 4-5 seconds. Dual monitors as well.

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HI,
Delete the VirusBarrier RealTime Scanner. You do not need anti-virus software on a Mac. A/V software on a Mac will manifest itself if all the symptoms you are having.
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http://www.apple.com/downloads/macosx/systemdiskutilities/appdelete.html
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HP 2509m Monitor Freezes

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