HP-2840 needs new drum (Q3964A) and I am told my printer will not work when I install a new drum

My HP2840 laser jet All-InOne has been telling me for 6 months that I need a new drum. I was waiting until I saw an issue with my print quality (which I never had a problem) and now my printer will not work unless I replace the drum.
A friend told me that even after installing a new OEM drum, that my printer will still not work unless I call HP and pay for them to tell me how to make it work.
Is that true?
I need help fast cause now my wife is really angry that I "broke" the printer!
Thanks in advance!

mmcnel01 wrote:
Is this an official HP forum?
If so, is there anyone from HP - maybe a moderator or someone, that will respond to my question?
This is a user to user forum and is not an official link to HP support.  I would suggest that you contact HP as shown here. 
Bob Headrick,  HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Similar Messages

  • I downloaded the new version and it has reverted to the old and will not let me re-install the new because it thinks it is installed

    I downloaded the new version of Pages and it has reverted to the old version.  It will not let me re-install the new version because it thinks it has it installed

    You have 2 versions of Pages on your Mac.
    Pages 5 is in your Applications folder.
    Pages '09/'08 is in your Applications/iWork folder.
    You are alternately opening the wrong versions.
    Pages '09/'08 can not open Pages 5 files and you will get the warning that you need a newer version.
    Pages 5.01 can not open Pages 5.1 files and you will get the warning that you need a newer version.
    Pages 5 can open Pages '09 files but may damage/alter them. It can not open Pages '08 files at all.
    Once opened and saved in Pages 5 the Pages '09 files can not be opened in Pages '09.
    Once opened and saved in Pages 5.1 files can not be opened in Pages 5.
    Anything that is saved to iCloud is also converted to Pages 5 files.
    All Pages files no matter what version and incompatibility have the same extension .pages.
    Pages 5 files are now only compatible with themselves on a very restricted set of hardware, software and Operating Systems and will not transfer correctly on any other server software than iCloud.
    Apple has removed over 100 features from Pages 5 and added many bugs:
    http://www.freeforum101.com/iworktipsntrick/viewforum.php?f=22&sid=3527487677f0c 6fa05b6297cd00f8eb9&mforum=iworktipsntrick
    Archive/trash Pages 5, after exporting all Pages 5 files to Pages '09 or Word .docx, and rate/review it in the App Store.
    Peter

  • I just had a new hard disc installed and now the LBP0000 canon printer does not work saying it can't connect to CCPD...connection refused! pls help!!?

    I just had a new hard disc installed and now the LBP0000 canon printer does not work saying it can't connect to CCPD...connection refused! pls help!!?

    You need to reinstall the printer driver, and set up the printer on the new hard drive.
    The Canon site should have the driver. Download it and install.
    Then go to Apple menu / System Preferences / Print & Fax and click the + (plus sign) and follow the directions.

  • I am trying to connect my old mac desktop and my mac book pro to my new mac desktop to use as monitor but it will not work??

    I am trying to connect my old mac desktop and my mac book pro to my new mac desktop to use as monitor but it will not work??

    Hi ashleydanc588,
    If you are interested in more information on using an iMac in Target Display Mode, including what machines are compatible, you may find the following article helpful:
    Target Display Mode: Frequently Asked Questions (FAQ)
    http://support.apple.com/kb/ht3924
    Regards,
    - Brenden

  • TS4036 I have moved from one company to another and they both use iphones I backed my phone up before it was shut down I tried to retrieve contacts from my PC it did not work will it work when I get my new iphone?

    I have moved from one company to another and they both use iphones I backed my phone up before it was shut down I tried to retrieve contacts from my PC it did not work will it work when I get my new iphone?

    I updated my iPhone onto my friend's MacBook
    Why would you do that, and not on your own computer?  See the hassle it caused you?
    can he just email me the folder
    Backup files are too big to email.  Use FTP, DropBox, etc...
    how do I then put all that data back into my current phone from the new computer?
    How to restore iPhone:  http://lmgtfy.com/?q=how+to+restore+iphone

  • The button on my Ipod Touch (the big one just below the screen) will not work when I press it. Nothing happens, when before it would wake my IPod out of sleep mode, and exit out of programs I was using. Now, no reactions. What should I do?

    The button on my Ipod Touch (the big one just below the screen) will not work when I press it. Nothing happens, when before it would wake my IPod out of sleep mode, and exit out of programs I was using (ex. ITunes or Safari to main screen) . Now, no reactions. When I press the button, it appears to be more indented then it was before. What should I do? Do I need to get it fixed or replaced, or is this a problem I can fix on my own? Whatever it is, I really need some advice. Thanks in advance.

    Try:
    fix for Home button
    iPhone Home Button Not Working or Unresponsive? Try This Fix
    - If you have iOS 5 and later you can turn on Assistive Touch it add the Home and other buttons to the iPods screen. Settings>General>Accessibility>Assistive Touch
    - If not under warranty Apple will exchange your iPod for a refurbished one for:
    Apple - Support - iPod - Repair pricing
    You can do it an an Apple store by:
    Apple Retail Store - Genius Bar
    or sent it in to Apple. See:
    Apple - Support - iPod - Service FAQ
    - There are third-party places like the following that will repair the Home button. Google for more.
    iPhone Repair, Service & Parts: iPod Touch, iPad, MacBook Pro Screens

  • Hi, I have iphone 4s and since yesterday my personal hotspot will not work. It's always worked fine in the past and I have a plan with three uk which includes tethering. I've tried everything I can think of including resetting network settings, resetting

    Hi, I have iphone 4s and since yesterday my personal hotspot will not work. It's always worked fine in the past and I have a plan with three uk which includes tethering. I've tried everything I can think of including resetting network settings, resetting the phone as a new phone but nothing works. When connected to the pc it shows on the iphone screen '1 connection' but the pc says 'no internet connection' I've spoken to three who say it must be a phone fault. Any help appreciated. :-)

    If you have restored as new that pretty well covers software issues
    Looks like a trip to an Apple Store and a likely Out of Warranty exchange unit  £159 over the counter
    May e consider an upgrade with the money ?

  • Transferred CS4 to new MacBook Pro, now some fonts will not work when PDFing documents from InDesign CS4. Help!

    I recently purchased a new MacBook Pro. I transferred my CS4 from my older MacBook Pro to my new computer, and although it seemed to be working fine now some fonts will not work when PDFing documents from InDesign CS4. These fonts are installed on my new computer, can be found in InDesign CS4, and work fine within the program but will not appear in PDFs. The letters turn into rectangles. Does anyone know why, and how to fix that?
    Help/input would be much appreciated. Thank you!
    Kristen.

    you should properly install adobe products, not move, migrate or otherwise transfer them.
    Downloads available:
    Suites and Programs:  CC 2014 | CC | CS6 | CS5.5 | CS5 | CS4 | CS3
    Acrobat:  XI, X | 9,8 | 9 standard
    Premiere Elements:  12 | 11, 10 | 9, 8, 7
    Photoshop Elements:  12 | 11, 10 | 9,8,7
    Lightroom:  5.5 (win), 5.5 (mac) | 5 | 4 | 3
    Captivate:  8 | 7 | 6 | 5
    Contribute:  CS5 | CS4, CS3
    Download and installation help for Adobe links
    Download and installation help for Prodesigntools links are listed on most linked pages.  They are critical; especially steps 1, 2 and 3.  If you click a link that does not have those steps listed, open a second window using the Lightroom 3 link to see those 'Important Instructions'.

  • I upgraded from leopard to lion and my epson printer will not work. I get a communication error

    I upgraded from leopard to lion and my Epson printer will not work. I get a error message comunication error. What can Ido to fix this I bought a new USB cord and it did no good.

    I suddenly had the same thing happen. I've had my new iMac for 3 months and at first my Epson Artisan 50 worked okay then yesterday I started getting the same error message other people on this support site have gotten. I tried ALL the advice given (deleating the Epson files from the library folder, etc. reinstalling older software) and nothing worked. With the newest iMac (and operating system) you cannot pick and choose which version of Epson software you want. You must use the 10.8 version or it simply will not open when you've downloaded it. Finally I found the comment above by den.thed and tried the OS X Mountain Lion: Reset the printing system suggested. As much as I hated to lose all my printing presets that took a lot of expiermentation to set up, I was desperate. I tried it and it worked. Now I just have to consult my old computer and try to recreate all my printing set ups.  So to others with Epson / Apple 10.8 issues this may help when everything else fails. Thanks den.thed for your advice.

  • I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

    I bought my iphone 5s a week before and now its volume "up" button is not working when pressed.Does anybody know what to do to make it work?I have a one year warranty.Should i give it to apple retail shop or is there any way to solve this problem?

    IF it is a manufacturing defect and you bought the device from Apple or an authorized Apple retailer, then take it into Apple.

  • I reinstalled microsoft word and now have a copy that will not work that is the default

    I reinstalled microsoft word and now have a copy that will not work that is the default

    I have MS word 2008 for MAC version 12.1
    When I left click the MS word applications that is the default seems to be corrupted as indicated by the message below but when I right click i can select the second MS word application that works.  The message from the left click is
    Process:         Microsoft Word [10367]
    Path:            /Users/geralddowling/Library/Mail Downloads/Microsoft Word.app/Contents/MacOS/Microsoft Word
    Identifier:      com.microsoft.Word
    Version:         ??? (???)
    Build Info:      Unknown-80409~0
    Code Type:       X86 (Native)
    Parent Process:  launchd [128]
    Date/Time:       2011-07-25 17:25:09.413 -0400
    OS Version:      Mac OS X 10.6.7 (10J869)
    Report Version:  6
    Interval Since Last Report:          166920 sec
    Crashes Since Last Report:           5
    Per-App Crashes Since Last Report:   5
    Anonymous UUID:                      1C5621D4-1D85-488D-A24C-CB298759DBC6
    Exception Type:  EXC_BREAKPOINT (SIGTRAP)
    Exception Codes: 0x0000000000000002, 0x0000000000000000
    Crashed Thread:  0
    Dyld Error Message:
      Library not loaded: @executable_path/../Frameworks/MicrosoftComponentPlugin.framework/Versions/12/M icrosoftComponentPlugin
      Referenced from: /Users/geralddowling/Library/Mail Downloads/Microsoft Word.app/Contents/MacOS/Microsoft Word
      Reason: image not found
    Binary Images:
    0x8fe00000 - 0x8fe4162b  dyld 132.1 (???) <A4F6ADCC-6448-37B4-ED6C-ABB2CD06F448> /usr/lib/dyld
    Model: iMac10,1, BootROM IM101.00CC.B00, 2 processors, Intel Core 2 Duo, 3.06 GHz, 8 GB, SMC 1.53f13
    Graphics: ATI Radeon HD 4670, ATI Radeon HD 4670, PCIe, 256 MB
    Memory Module: global_name
    AirPort: spairport_wireless_card_type_airport_extreme (0x168C, 0x8F), Atheros 9280: 2.1.14.5
    Bluetooth: Version 2.4.0f1, 2 service, 19 devices, 1 incoming serial ports
    Network Service: AirPort, AirPort, en1
    Serial ATA Device: ST31000528ASQ, 931.51 GB
    Serial ATA Device: HL-DT-ST DVDRW  GA11N
    USB Device: Keyboard Hub, 0x05ac  (Apple Inc.), 0x1006, 0x24300000
    USB Device: Cruzer Mini, 0x0781  (SanDisk Corporation), 0x5150, 0x24310000
    USB Device: Apple Keyboard, 0x05ac  (Apple Inc.), 0x0220, 0x24320000
    USB Device: Built-in iSight, 0x05ac  (Apple Inc.), 0x8502, 0x24400000
    USB Device: Internal Memory Card Reader, 0x05ac  (Apple Inc.), 0x8403, 0x26500000
    USB Device: IR Receiver, 0x05ac  (Apple Inc.), 0x8242, 0x04500000
    USB Device: Back-UPS ES 750 FW:841.I3 .D USB FW:I3, 0x051d  (American Power Conversion), 0x0002, 0x06400000
    USB Device: BRCM2046 Hub, 0x0a5c  (Broadcom Corp.), 0x4500, 0x06100000
    USB Device: Bluetooth USB Host Controller, 0x05ac  (Apple Inc.), 0x8215, 0x06110000

  • I downloaded the latest firefox 4 and updated my file, firefox 4 will not work with my version of Mac OS X, how do I get my old firefox back?

    I downloaded the latest firefox 4 and updated my file, firefox 4 will not work with my version of Mac OS X, how do I get my old firefox back?

    You can get Firefox 3.6 from http://www.mozilla.com/en-US/firefox/all-older.html

  • HT201412 ipad screen will not slide. Tried resetting and a factory reset but still will not work.

    ipad screen will not slide. Tried resetting and a factory reset but still will not work.

    I have the same issue on my Ipad Air.  Screen will not rotate, I have reset the settings, still only displays in the portrait mode.  A couple of interesting things though.  a couple of days before it completely locked up into portrait I would have to turn the ipad off and hold it in the orientation I wanted because it would not change orientation after I was in an app.
    Also, I just played a Netflix video and it was in landscape mode.
    Any ideas?
      Thanks,

  • I upgraded to OS X10.9.4 and now my Cannon scanner will not work. I downloaded the new driver and still no luck.

    I upgraded to OS X10.9.4 and now my Cannon MX 860 scanner will not work. The printer works. I downloaded the new driver and still no luck. Please help!

    Open Print & Scan preferences. Select the printer in the sidebar list and click on the Delete [-] button. CTRL- or RIGHT-click in the sidebar area and select Reset Print System from the context menu. Re-Add the printer by clicking on the Add [+] button, select your printer from the little browser that opens, select the proper driver if it isn't set automatically, then click on the Add button. See if it now works.
    Oh, be sure you install the new driver you downloaded.
    BTW, you don't have a PowerMac as shown in your profile. PowerMacs were tower machines that ran PPC processors, not Intel processors. You really should correct that information in your profile.

  • Speakers not working when using iTunes on new Dell computer

    I just got a new Dell Latitude e4300 laptop and the speakers will not work with iTunes. I can play audio from any website, but am getting nothing in iTunes. Any idea why this would be? Any fixes for this?
    Jeff

    Hi,
    Please try to diable HDMI sound from Playback devices
      Right click the speaker icon,
      Select Playback devices
      Right click HDMI sound
      Disable it.
    Regards.
    BH
    **Click the KUDOS thumb up on the left to say 'Thanks'**
    Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Maybe you are looking for

  • Scratch disks and RAM usage

    i would like to understand the relationship between scratch disks and RAM usage in Photoshop. While i was working on a fairly big psb file (2gb), photoshop kept prompting that I was out of memory, but in fact the utilization was only 75% (i had 16gbs

  • Starting SAP transaction in between ABAP code

    Hi, How can I start a particular transaction in between ABAP code if certain condition is true. Regards, Tushar.

  • Pop ups in flex 2.0

    2 questions 1) when using popups is there any way to access the functions of the parent from within the popup? 2) can the execution of the code in the calling function be stopped untill the popup is closed? what im trying to say is this doSthBeforePo

  • "The Skype Contact"

    Hello, Does anyone know the username of "The Skype Contact" as described here? https://support.skype.com/en/faq/FA34479/what-is-the-skype-contact I'd like to add it to my contact list so i can get some tips. Thanks! Solved! Go to Solution.

  • How to debug completed Process chain

    Hi Experts, Can you please let me know how to debug completed Process chain. In my Process Chain, we have one ABAP step to update Z-Table entries. But it was updated wrong entry into Z-Table. Now i want to debug ABAP step in Process chain which was c