HP 3005x printer jam issue

Have a 3005x with the 3rd tray add on. When trying to print from tray 2 you can hear the roller spinning 3 times than it comes up saying paper jam tray 2. If you hit the continue button the job will then print the second time. I have checked the paper path and obviously nothing there since it prints the second time. I have swapped out the 2nd tray and have actually even swapped out the printer itself with another 3005x placed on top of the third tray add on. Any suggestions on what may be causing the problem.

I'm having this exact same issue.
When using regular paper, there's no problem. Our finance department has to print multiple cheques (sometimes hundreds at a time), and it will "jam" every time a paper goes through.
The odd thing is that, since we've bought the printer (which has been a long while now), they've never had problems. It only started happening in the past few weeks.
Does the printer just need maintenance/cleaning? Like I said, regular paper works fine, but when printing cheques (using the type of paper that is used in folding machines), the machine will ghost jam every sheet to 4 sheets. This only started happening recently.

Similar Messages

Why does my printer jam?

I need 2 find out if there is a warranty on my printer

Hi ToreyMo,
I am not sure of your printer model, what is the printer jam issue and which country you are located.
I understand all printers come with one year warranty. When you have purchased the unit, did the reseller informed you of the service support and warranty period or if there is a warranty card comes with the printer? If you want to contact the reseller to check it out? Or you can call the HP support center too.
Hi, I am a HP employee. I am speaking for myself.

Paper jam issues when duplex printing

i am having a paper jamming issue whenever i attempt duplex printing. As of now my machine is unable to print due to a paper jam. I have removed all the paper within the machine and the error message "carriage jam" is still appearing. Please help

By the way, a carriage jam is different from a paper jam. A carriage jam indicates the carriage cannot move, or possibly that the sensor that detects the carriage movement has been damaged.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Office jet 6700 printer jam error when there is no printer jam

I get a continuous printer jam error when there is no jam present. I have tried connecting and reconnecting. Same error.

Hi @lbrockhurst
Although you are not experiencing a true paper jam, the solutions presented in the following document might help to resolve the issue; A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri...
As you will see in the document above, paper jam messages are not only a result of physical paper jams;
The following factors can cause paper jams:
Paper loaded incorrectly in the paper tray.
Damaged or dirty paper rollers.
Torn, wrinkled, or damp paper loaded in the paper tray.
The rear access door or two-sided printing accessory (duplexer) might not be closed or is not locked into place.
Paper was added to a stack already in the tray while the HP product was printing.
The tray contains more than one type of paper.
The paper is jammed inside the HP product where you cannot see it.
An obstruction is blocking the paper path.
Torn pieces of paper from a previous jam are stuck in the product.
The tray is too full.
If printing on an envelope, the edges of the envelope are bent.
I have also seen communication hiccups cause such error messages. This may sound silly, but if the issue persists, after completing the steps in the document I provided, let's leave the router on and unplug the power cable (NOTE: Do not reset the router.), then do the same with the printer, and shut down the computer. After a full minute, plug the router back in, wait for it to fully power up, then plug the printer back in and wait for the wireless light to become solid. Once both the router and printer are on, go ahead and turn the computer back on. Doing this will refresh the network connection.
I hope this heps.
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Sunshyn2005 - I work on behalf of HP

Canon IR 3025 and Canon IRc 3225 paper jamming issue in the Fixing Unit.

I am facing frrequent paper jamming issues in the fixing unit in my IR 3025 and IRc 3225 copiers. I have tried changing my Teflon and also the fuser grease. Spoke to my support enginerr and he had suggested me that its the grease or teflon thats creatig the problem. Could somebody tell me the right teflon and grease to be used in the same.
Also, please guide me how to check if the teflon is nice or bad? and whats the brand of teflon and grease actually used in these machines by canon itself.

Nathaniel Mccance wrote:
In the interest of curiosity, I created a document in InDesign CS4 to see if I could choose "Tab Paper (Letter)" and, lo and behold, there it was in the Adobe print "Setup" dialog box (but is peculiarly missing from the OS X "Page Setup" dialog box).
Tried ID CS4 also and could see the same paper sizes. CS4 must be referencing the different section of the PPD compared to OS X's page setup.
For some reason, InDesign CS5 does not see "Tab Paper (Letter)" as a Paper Size option.
Don't have CS5 to confirm this but if it is relying more on the OS X print system rather than doing it own thing, which CS4 and earlier certainly did, then this makes some sense.
One of the concerns I have with using the method prescribed by you is that when the page area is rasterized to the printer, it may cut off the image at the edge of the tabs that is not included in the "Letter" page size.
Understood but it is worth trying. I could only see this as an issue if you were trying to print on the tab ear.

My new 8600 Premium e printer jams every time using eprint

My new printer (8600 Premium e) jams every time. I have to pull the duplex unit to clear it. There's paper behind the duplex unit every time. I have to quit using eprint for this reason. I've read the other messages about this but nothing has worked so for.
Different files, same results.
Thanks for any help rendered.

Hello Phantom101st,
Welcome to the HP Support Forums. I see that your Officejet 8600 Premium printer jams when you send ePrint jobs to the printer.
I have included the A 'Paper Jam' Message Displays on the Printer troubleshooting document. Please follow all the instructions in “Step two: Clear any jammed paper from the rear of the printer”. I’m asking you to do this as it has some additional steps to check things in and around the duplexer.
If that doesn’t resolve the issue, please let me know. In addition please include the following information:
How is the printer connected (USB cable, ethernet, or wireless)?
How are you sending the ePrint jobs to the printer (via the ePrint desktop software, sending an email to the printer’s ePrint email, via the HP ePrint mobile app, or the HP AiO mobile app)?
Are you able to print from your computer without the printer jamming?
Are you getting an error message? If yes, what does the message say and where is it displayed (computer or printer)?
Thank you.
Regards,
Happytohelp01
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I work on behalf of HP

Print quality issues

Hello
We are having print quality issue when printing PDF's to our Canon iR C2880/C3380 UFR II. This was the most recent print driver from canons website which was download about 6 weeks ago. version 2.9. At one time we were having other pring quality issues and we changed from the post script driver to the ufr ii which solved the problem at the time.
This past saturday we upgrade the operating systems on the systems in question and they are now running windows 7 64 bit with service pack 1 installed. image 1 is the orignal pdf that was printed with a 3rd party pdf printer(PDF Xchange view version 2.5) image 2 is the same document that was printed using acrobat reader 10.1.2
the options for the print were pretty much identical between the program. Print as image was not selected. 1 thing to note with the acrobat when print as image was selected there was a slight improvement in the print quality.
Any help would greatly be appreciated.
image 1
image2

Hi, nd a warm welcome to the forums!
Off the bat, it looks like maybe bad RAM/ROM in the Printer, or corrupt Font.
Can you have another Computer jook to it and print for a test?
Can you try Printing from Adobe Reader...
http://www.adobe.com/products/acrobat/readstep2.html
Can you in Preview, Save As a picture format for a test?

My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue. How can I stop printing the document?

My setup: iMac hardline to Canon i960 printer. Issue: endless printing of the same document. The printer window states that the pinter is in use and there is nothing listed in the Print Queue. How can I stop printing the document?

Soution: Delete the printer and add the same printer back in, therefore creating a new print queue.

Hp Color Laser Jet 5550dn Print Quality Issues

Good Afternoon,
I have a Hp Color Laser Jet 5550dn that has some print quality issue. I've attached a black and white scan, but the color is a light blue to blue that form the blotches. On the back of the page there are blue and pink streaks.
I can print more sample pages or print them in color, but anyone have any idea what could be going on here?

We are encountering a similar problem. The streaking is coming fromt the Cyan cartridge and has continued for over a year now, despite numerous cartridge changes and replacing the transfrer case. It is progressively getting worse and I have yet to find a solution to this problem online. Any help or guidance would be appreciated.

HP 6600 Scan\Print Driver Issue for Windows 7 Professional 64 bit

Hello,
For some time now I have been unable to scan or print from my desktop (Windows 7 Professional 64bit) and I have exhausted too much effort and am now bringing it to the masses.
The problem:
Printing: Currently receiving an "Error - Offline" message in my printer queue at all times.
Scanning: Scanning has never fully worked on this desktop. I am always unable to communicate with the printer. (Though webscan works through accessing the printers IP address)
Things I have tried:
Ran HPPSDr, followed directions (Unpluged power to printer, turn back on, restart computer) brings me to this website after it cannot fix. (Note that while the HPPSDr is running it always notions that there is a driver problem)
Uninstalled Drivers from CD-ROM, re-installed, countless times
Installed "Windows 7 Pro 64 bit drivers" from the HP website and uninstalled, countless times.
Attempted to set a static IP and use "Update IP Address" to point specifically at the printers IP.
Installed Drivers and finding the printer myself through it's own static IP address.
Turned off firewall and attempted to print (after reboot), same errors
Setting up the printer on all of my laptops (3) wirelessly to attempt to find if there is a problem with the printer or static IP. (1 is Windows VISTA 32bit and the other 2 are Ubuntu 32bit). All laptops are able to use the printer wirelessly without any problems.
Read all of the forums about this issue and attempted all of the 'solutions'. Although I mostly don't see that anyone with this same problem is resolved, unless I'm missing the perfect post.
Things I have not tried:
Plugging the USB directly into the desktop. (This seems self defeating as the purpose for this printer was to be able to print wirelessly to it from across the room)
Re-installed Windows 7 Pro 64bit (Trying to avoid this, would rather just print from laptops)
You tell me
Curiosities:
I have noticed strange things that make me believe the driver is somehow incomptable with my OS. Here is a shot of the properties of the printer:
Weird that it is not recognizing the model number.
Also in the Printer Settings when I go to the port tab, there is no port selected, if I try and tab away it forces me to select a port, yet when I do and 'apply' and then re-open the Printer Settings in the ports tab; it has again unselected the previously selected port.
Theories:
I feel like my OS is just refusing to notice the IP address for the wireless printer, no matter what I have it set to, even if it's dynamic. It's like the driver for Windows 7 Pro 64bit is actually not the correct driver for my system.
Anyways, another thing to mention is that I am not currently willing to wipe my operating system and re-install Windows 7 Pro in order to resolve this just yet. I want to see if anyone else has any other avenues I can try before even beginning to consider that.
Anyways, thanks in advance for taking the time to read my ramblings and hopefully someone who has resolved this issue can help me.

Hi Zerosouls,
I understand you are having an issue with HP 6600 Scan\Print Driver Issue for Windows 7 Professional 64 bit.
First try to click the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing Hp Officejet 6600 again.
Please let me know what happens
Thanks
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Plug in Manager released today doesn't fix print settings issue

The download page says it improves reliability in Aperture and other apps. But it didn't fix the print settings issue in Aperture. I sent feedback on the problem. Try to hit the print settings button after hitting command P. If you have Aperture 2 and the latest security update the settings won't come up. Look at the top of the list for the Plug In Manager update.
http://www.apple.com/support/downloads/

Hopefully an update fixes this. I have had this problem for a long time, tried many different fixes, no luck. Horizontal scrolling works in IE9 however.

Windows 8.1: Printer Offline Issue

Windows 8.1: Printer Offline Issue
If you have seen issues where your laptops/tablets has been taken from a private (home) network to a public network and then not been able to print when returning back to your private (home) network. This is most likely due to the public network settings not being reset back to the private (home) network settings. If this sounds like an issue you are having- try resetting your network settings by following the steps in the documents linked here:
For Ink Printers, please visit this document to help resolve your issue:
Print Jobs are Stuck in Queue
For LaserJets, please visit this document to help resolve your issue:
HP Laserjet - Printer offline and unable to print on a network in Windows 8.1
Install this Microsoft patch to make sure this private-public-private network issue does not reoccur. It is part of the April 2014 Windows Update package for Windows 8.1 and Server2012 R2 (http://support.microsoft.com/kb/2919355).
If you experience this issue before you apply the patch, you must manually reset your network settings for this patch to function. Please refer to the above documents for manual reset help.
I am an HP employee.
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Please mark the post that solves your problem as Accepted Solution

Hello All,
The printer goes offline due to proper driver is not installed correctly or if the printer port is not selected correctly.
I would suggest that you check the printer port (if the printer is connected via USB then chck if you have selected USB001,002... OR DOT), if the printer is connected via Network then check if the printer is selected via TCP/IP and then check the results.
Alternatively, you may uninstall and reinstall the driver and then check the results.
Regards,
HP Laserjet team

PRINT OUT ISSUE

on the right hand side of the Print out there are black lines appearing in the print out . I got the toner cartridge refilled also. what can i do to remove those lines on the right handside ?
I would request the HP experts to please advise solution to this problem on my e-mail id : [edited by Moderator] as well as here.

Hi @SATISH1952 ,
I see that you are getting black lines on the pages. I can help you.
HP recommends that you use Genuine HP toners. HP can't guarantee the quality or reliability of non-HP toners, or refilled HP toners. The following solutions might not resolve your print quality issue.
I have provided a document to go through the steps to see if it will help.
Troubleshooting Print Quality Issues.
Inspect the toner cartridge for damage:
1. Remove the toner cartridge from the product and verify that the sealing tape has been removed.
2. Check the memory chip for damage.
3. Examine the surface of the imaging drum on the bottom of the toner cartridge.
CAUTION: Do not touch the roller (imaging drum) on the bottom of the cartridge.
Fingerprints on the imaging drum can cause print-quality problems.
4. If you see any scratches, fingerprints, black toner or other damage on the imaging drum, replace the toner.
5. If the imaging drum does not appear to be damaged, rock the toner cartridge gently several times and reinstall it. Print a few pages to see if the problem has resolved.
If the problem persists, try Genuine HP Toners.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

Printer color issues

I have a HP Deskjet 3050A J611 that the color is way off when it prints. During the original set up I saw that the color was off and when you put it the sample sheet on the scanner to scan in it wouldn't recognize. So I don't know how to fix the print color to be what I see on the computer.

Hi Hoosiergirl,
Is the Model # for your printer J611g?
I am linking a troubleshooting document for Print Quality Issues for a Deskjet 3050A - J611g. Click Here I recommend that you take a look at these steps for guidance on solving the problem you are having. It is a good idea to run the cartridge cleaning utility (Solution 6, Step 4) up to 3 times. Cleaning the cartridge contacts as described in the link can also be helpful. Let me know how it goes.
Good Luck !
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Thank You,
Rich
Expert

Printing CM Issue

I was pleased to find that I can now print from LR 1.1 directly to QTR using CM and QTR Create-icc RGB profiles without crashing (always crashed in 1.0). However, there is still a problem with CM in LR 1.1 when using these profiles. Prints are flat and muddy with low contrast (using either perceptual or relative intent). Same file and profile produces perfect prints when printed from CS3 with perceptual intent and BPC on. I can also get a good print by first converting the image file to the QTR Create-icc profile in CS3 and then printing from LR 1.1 with CM turned off (eg. "printer managed"). It seems to me that LR is not using the icc profile correctly when rendering for printing. Is there a CM fix in the works for the next release?

Hi there @comicsans , welcome to the forums!
I am responding to your post about the printing issue you seem to be having, as your print outs seem to offset by 5cm when printing in landscape, and all print settings and the print preview are and appear to be correct.
I am going to let you know what my personal suggestions are and some steps you could try that might help you.
To start with, you can use this troubleshooting guide that will bring you through steps to help with print quality issues. I am thinking that the printer may need an alignment. The test print you'll print out will show you the results if the printer itself has an issue.
Fixing Print Quality Problems for the HP Photosmart Premium All-in-One Printer Series (C309)
If the test print from the above guide shows no issues, the problem could be within the program you're printing from or a driver conflict.
You can try Uninstalling the Printer Software , restarting your computer, and then reinstalling the printer driver and software. To get the driver you need, click this link, select your operating system, driver and download: HP Photosmart Premium All-in-One Printer - C309g Drivers
It's also a good idea to try printing from another program, which will rule out if one program is solely the problem.
Feel free to let me know your findings and results!
I hope my post was informational, enjoy your Thursday
R a i n b o w 7000I work on behalf of HP
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HP 3005x printer jam issue

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