HP 309 a HP Photosmart Essential error message

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Everytime I reboot, I get a continuing message that it can't locate the HPPhotosmartEssential installation. I have removed the HP software, and reloaded off the disc now twice, and it does not fix the problem. I am operating with XP, and can't figure out how to make this problem stop. It ties up my computer automatically searching for the info, and won't go away with the cancel of x button in the top right corner. Just pops up about 30 sec later again. Help!!

keep getting aHPPhotosmartEssential message"The feature you are trying to use is on a CD-ROM or other removable disk that is not available." What feature am I trying to use?
Then it says "Insert the 'HPPhotosmartEssential'disc and click OK"
I don't have such a disc.
I have HPdeskjet4100

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HP PhotoSmart Essential error on startup

Hello,
Up until the other day I was not having any issues when I would start my computer. A few days ago when I started the computer I got a pop-up box titled "HPPhotosmartEssential" and it stated "Please wait while Windows configures HPPhotosmart Essential" and just a couple of seconds later another popup box titled "HPPhotosmartEssential" the the following information - "There is a problem with this Windows Installer package. A program required for this install to complete could not be run. Contact your support personlel or package vendor"
I no longer have the installation CD for the OfficeJet J4680 printer but I do have the download software so I opened it up and it was installed to the temp folder. from that I went to start and typed %Temp% and opened up that file and followed the following steps....
Open "Setup" folder
Open "Scan" folder. Right click on "scan" file (windows installer package) and click on "Repair". If any error appears, again right click on the file and select "Install"
Go back to Setup folder and open "bpd_scan" folder. Right click on "bpd_scan" file (windows installer package) and click on "Repair". If any error appears, again right click on the file and select "Install"
when I clicked Repair I got a new Window bpd_scan error message which it says: Module C:\Program Files\HP\Digital Imaging\bin\hpqebpd2.dll failed to register. HRESULT-2147220473. Contact your support personnel. I Clicked OK & continued to the following step
Go back to Setup folder and open "destinations" folder. Repeat the above process and that repair went fine.
I restarted the pc but the problem still exists. (I have removed the shortcut for this file which was located in start>programs>startup ----- I removed the shortcut for this file (titled HP Digital Imaging Monitor).
I have also opened a command prompt (ran as administrator) and typed in regsvr32 hpqebpd2.dll and that stated DLLRegister Server in hpqebpd2dll succeeded.
I restarted the pc but when I click on the file to open it (even if I do it as a right click and run as administrator) I am still getting the 2 popup boxes. And when I click okay or cancel the boxes still pop up 3 or 4 more times before it stops.
I did notice that once I have clicked to run / open that file it does show up in the lower right hand corner but I still get those popup boxes multiple times.
Nothing had changed overnight on the pc so I am not sure why the problem suddenly occurred. I have run multiple online scans for viruses and malware as well as a boot scan but nothing has been found. I did run ccleaner and noticed that it found a missing DLL for  C:\PROGRAM FILES\HP\DIGITAL IMAGING\bin\HpqSRmon.exe
I am running Windows Vista Home Premium with all of the current updates and it is an officejet j4680 all in one printer.
Other than trying a complete uninstall of the printer software from control panel or revo uninstaller and then installing the software again I am not sure what I can do to possibly resolve the issue. The printer software is version 14.
Any other possible suggestions or solutions would be very much appreciated.
TIA
This question was solved.
View Solution.

I have an older HP Photosmart c6380 which has a very similar start-up issue. I have never attempted to tackle this issue as it is the last thing I want to do when I get home from work. I see a lot of people have posted on here so I have questions for you all before we attempt to get too deep into the registry.
The most important question I have for you all is how is your printer connected to your computer? Did you install it USB, wireless, or ethernet?
Do you all have Solution Center on your desktop?
My printer at home is connected and installed via wireless. I emailed myself this document to help resolve this issue but it mentions using a registry cleaner and I tend to stray away from those because I will have to do a complete L4 uninstall for my non-HP computer in order for a registry cleaner to even work. In fact, at the end of this document I posted it states, "If you do decide to install a registry cleaner, be sure to research the product thoroughly, and then download and install programs only from software publishers that you trust."
For those who consider themselves technologically advanced, these are the steps required to completely clean the printer software and registry keys from the computer. If you do not have the software disc, then I recommend checking this HP website for the latest Full Feature Software and Drivers before uninstalling the device from the computer.
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356). There may be many 7z folders, so look for a folder with Util in it.
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers. For HP computers run the Uninstall_L3.bat
11. When the uninstall has completed restart the computer
12. Run Disk cleanup from Accessories\ System Tools
13. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
14. Use the CCleaner Tool link below to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional.   You can skip it if you want.
15. Download the full feature software and drivers
16. Run the download to reinstall the printer
Read the document link I posted at the top thoroughly before attempting any troubleshooting steps, because every single one of you have a different operating system and a different printer. This registry cleaner comes highly recommended but please read this main page before running the software so you have an idea of what it does and how to use it. To download it, click the green Download Now button on the left. If you are too afraid to use it just respond and I can type a brief description. There is a video on this page about how to use this registry cleaner as well.
Let me know if this document helps all of you because I know how hard it is to find something that is easy to understand.
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Register for Efax on Photosmart 7510 - error message: registration unsuccessful

I am trying to register on my Photosmart printer for efax. Error message: "Registration was unsuccessful. Check that you are connected to the internet, then try again." I have verified that Web Services are enabled and ePrint services are enabled. Wireless netwrk is connected and I can print remotely from my IPAD and laptop. Please help.

Hi @smj750
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7510 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
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Photosmart C4680 -- Error message when attempting to scan

HELP PLEASE!! -- Have a Photosmart C4680 all-in-one and after 3+ years unable to scan. This began several months ago but recently need to scan items and if I can't fix the printer will need to purchase a new one. The printer works fine, but am unable to print ALIGNMENT copy when I change ink and when I attempt to scan I get the error message:
"The scan cannot be performed because another program has control of the HP imaging device".
As I said I have no problem printing, but am unable to scan either documents or photos. I have done EVERYTHING the FAQ troubleshooting program recommended in the HP Solution Center. I have REBOOTED, UNINSTALLED and REINSTALLED, MOVED USB CABLE TO A DIFFERENT PORT but I still get the same error message. If I can't fix the problem I am tossing this printer as soon as I run out of either Black or Color ink, but I'm definitely NOT getting another HP printer if this is what happens after a couple of years.
Can anyone solve my problem?
THANKS in advance!
Hal

Thanks for providing that information halnyguy.
I would suggest doing a Level 3 uninstall and reinstall the Full Feature Software and start over.
Disconnect the USB cable. If using the USB connection.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Download the software and choose to save as, save to desktop. HP Photosmart C4600 All-in-One Printer series Full Feature Software and Driver.
After the software downloads and extracts, open the temp folder again. Close the installation window.
Open the folder starting with 7z. (Example: 7zS2356)
Open folder Util.
Open folder CCC.
If you have an HP computer run the L3uninstall.exe. If you have anon-HP computer run the L4uninstall.exe
When the uninstall has completed restart the computer.
Follow these steps to reset the registry settings and options for Windows Installer.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /unregister, and then click OK.
Hold down the Windows Logo key on the keyboard and the 'R' to open the run box.
In the Open box, type msiexec /regserver, then click OK.
Run the Disk cleanup from Accessories\ System Tool. Delete files using Disk Cleanup.
Download and install the latest version of Adobe flash player. Adobe Flash Player Support Center.
I would disable all the start up programs and temporarily turn off the Antivirus Software to see if that is causing the issue. How to use MSCONFIG . Click on the start up tab and click disable all.
Restart the computer.
Test the printer.
Then you will need to go back in and enable the start up programs and turn the Antivirus Software back on again.
Let me know how you make out.
Thank You.
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Gemini02
I work on behalf of HP

Photosmart 2710: Error Message and check cartridge on right.

I have the Photosmart 2710 all-in-one but I continue to get the following error message: Remove and check cartridge on right.
I have remove the black cartridge and check everything. I have cleaned the connectors but still I continue to get this error.

Start by following the troubleshooting steps shown here. If cleaning the cartridge and printer contacts does not resolve the issue then check the spring as shown in this page. If the spring is dislodged (1) you will need to have the printer serviced. If the spring is dislodged but has not damaged the flex circuitry (2) then some have reported success epoxying the spring back in position.
Bob Headrick, HP Expert
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HP 7520 Photosmart scanning error message: Unable to connect to Web Services

After many successful efforts in the past, suddenly I cannot scan to email on my HP Photosmart 7520. I have tried several of the solutions posted to no avail. I keep getting the error message "Unable to connect to Web Services. Confirm Iternet access and try again." I'm on Mac OS X. Very frustrating; I would appreciate help.

Hello skagitsusan,
Welcome to the HP Support Forums!
I am not 100% as to the steps you have tried in attempt to resolve the Scan to Email issue on the 7520, but I would like to offer the steps I have given in another Thread.
Re: Trouble scanning using Photosmart 6520 <---
The steps will cover your printer, even though they are different Photosmarts.
Let me know if this works.
JERENDS
I work on behalf of HP
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HP Photosmart 370 error messages

locking up w/error messages-what do i do?
881D2EA0 881D2F20 B9382E59 B9382EA1

Hello @CarolNeumann , welcome to the forums!
I understand your Photosmart C8180 is no longer working for you. I have a couple of suggestions for you to try. If the don't work, I would then suggest calling HP directly to see about a trade in option.
Power reset the printer:
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
My second suggestion has been sent to you in a private message. If you are not sure how to check your forum messages this post, has instructions.
HP's contact info:
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great Monday
R a i n b o w 7000I work on behalf of HP
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HP Photosmart D7560, error message 0x61000f6

I have tried uninstalling, reinstalling. I have tried removing cartridges, unplugging printer and reinstalling cartridges. Nothing works. Any suggestions? Please?!! Thanks.

Hi,
This error message indiactes a carriage jam. Click on the link below and follow the steps:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01501782&tmp_task=solveCategory&lc=en&dlc=en&cc...
Regards,
Akki
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Photosmart 2610 Error messages. Paper feeds OK but stops under print head

Using MS Windows 7 with the XP mode Virtual Machine
Printer worked fine in Windows 7. The problems started when I added the printer to the virtual machine so I could print XP files that worked fine; however, the printer did not work properly in Windows 7. I uninstalled the printer from the virtual machine but the problems remain in Windows 7 mode.
1. It makes no difference if I used the copy function with the computer shut off OR when I send a print job from the computer, the paper feeds into the printer and stops at the exact place to start printing but nothing happens.
2. Error message appears that it is out of paper. OR that it is the wrong size paper. I pull the paper that was at the proper place to be printed from the printer and then the error message says "Paper jam. Press OK to continue"
3. I press OK. The printer will then quickly feed in and eject 2 sheets of paper before it will actually start printing the print job. It will work fine after this as long as I print from the same document.
4. If I shut the printer off OR if I want to print from a different document then I have to start all over again at step 1 to get the printer to work.
I have already tried the typical fixes such as:
A. Uninstalled and reinstalled the printer driver direct from HP web site several times with both the basic driver and the complete package download.
B. I have done a partial and full reset. I have done this several times. Each time it will work fine until I try a different document of turn off the printer.
C. I have used the HP Print and Scan Doctor and it states that "everything checks out OK"
D. I have cleaned all the rollers and blown air throughout to make sure there were no bits of junk in the paper's path or blocking a sensor.
E. I have tried different brands and weights of paper (all 8½ x 11) but nothing works.
F. I was told to try new HP ink cartridges but now the printer will not align the cartridges
Thank you

During the standard uninstall, some components are left behind that could cause errors in new installations. I'm betting that if you do a full software scrub, and clean up the computer a bit, the printer will install and work like it should. I'll provide the steps below. Let me know what happens.
From a download:
1. Run disk cleanup on your computer
2. Download and run the software and drivers below.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...
3. Once the download is done extracting, cancel the download.
4. Click the start menu.
5. Click Run.
6. Type %temp% in the run field
7. Look for, and open the folder starting with 7z (Example: 7zS2356)
8. Open folder Util
9. Open folder CCC
10. Run the uninstall_ L4.bat for non-HP computers.
11. When the uninstall has completed restart the computer
12. Access Program Files and Program Files(x86) and delete the HP folder under each one.
13. Run Disk cleanup from Accessories\ System Tools
14. Download and install the latest version of Adobe flash player
http://www.adobe.com/support/flashplayer/downloads.html
15. Use this tool to clean the system and registry. Note: This utility is not HP sponsored or approved. HP and I are not responsible for damages or loss of data caused by the utility. This step is optional. You can skip it if you want.
http://download.cnet.com/Advanced-SystemCare/3000-2086_4-10407614.html?part=dl-6271865&subj=dl&tag=b...
16. Download the full feature software and drivers
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76831-1&cc=us&dlc=en&lc=en&...
17. Run the download to reinstall the printer
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HP Photosmart C5280 Error Message

Aloha!
Hopefully someone can help me;
I have an error message which says in the title: "Printer cartridges" then in the text says "Refer to printer documentation".
Very frustrated as to it's vagueness but I checked in the back and there was bits of a terminated piece of A4 jammed in there. Got out all I could find and switched it back on to find it was no longer making a grinding noise, but it still had the same error message. I haven't tried new cartridges yet since I think the fuser might be damaged by the paper jam/un-jam but just wanted to check on with people who know about printers! :3
If anyone can give me a little bit of insight as to what's going on inside my printer I'd be much appreciative.

I have this same problem.
I am using genuine HP cartridges. Have them in the right places. Don't have any tape or foreign material on them. Have the right type of cartridges (74 and 75) and I even replaced the color cartridge because I knew it was getting low on ink. I am still getting the message "Printer Cartridges" "Refer to Printer Documentation". For the past few days I've been emailing what I need to print to myself so I can print it from my husband's desktop to his printer but I won't continue long, If I can't get this solved soon, the printer's going to the landfill and when I replace it, I'll think twice about what brand printer to replace it with because this printer has been the most annoying HP printer I've ever owned and I have owned MANY HP printers over the years.

Photosmart C4385 error message

I keep getting error message hpzscr01 which will not allow me to print or uninstall software. Has anyone run into this problem and what was the solution.

It sounds like you've done all that you can from a troubleshooting perspective. You can call 866-234-1377 to get more details on service options.
Hope that helps.
Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
I am an HP employee.

HP Photosmart 5510 error message "Ink Cartridges Must Be Replaced"

Okay, so I bought new ink cartridges for my printer because the old ones were dried up.
Before installing them, my printer had an error message saying there was an ink carrier jam. It was stuck in the right corner in its dock, but eventually I got it out and it was able to move left and right without difficulty again.
Now that the new ink cartridges are in there, it's saying they all must be replaced even though they're all new?
I followed every step in this guide before anyone posts it: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02924284&tmp_task=solveCategory&cc=us&dlc=en&lc...
Is there anything else not mentioned in the above article that I could do to try and fix it?
Could it just be the ink cartridges- should I just go and exchange them? Or is it possible my printer is just broken/the aforementioned ink carrier jam had something to do with it?

Anyone..?

HP Photosmart 385 Error Message Need Help Troubleshooting

We have an HP Photosmart that is displaying 8814D65E then shuts down the unit and won't print...it is also detecting red eye even on blank photos...Any help would be greatly appreciated

try following THIS document.
and for gods sake, please turn off the CAPS LOCK!!! it's the most annoying thing you can do on the internet!
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Hp photosmart C4780 error message when saving scan to MAC OS X 10.9.5

Error msg: Error has occured saving file because it could not be written to. Check properties for the file to make sure it is not read-only. System freezes at this point.

Hello sun4u,
I apologize for the delay in my response time.
I have done some more research in to the issue at hand and I have found some additional steps that we can try.
I suggest that we go ahead and take the steps to Reset the Printing System.
Once the Printing system has been reset, let's go a head and download the HP Printer Drivers v3.0 for OS X.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks again for your time.
Cheers,
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W a t e r b o y 71
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Photosmart C6180 error message Paper upside down

I am trying to print labels and I get the message Paper upside down. Replace paper in tray with printing side down and hit OK.
The problem is the labels are upside down in the feed tray. How can I override this stupid (and wrong) paper check?

It’s ridiculous that there isn’t a solution for this after all this time. The printer insists that it wants to print on the back side of my labels. I even tried printing them on plain paper and then copying on to the label sheet with the same results. HP used to have really good products and support. It’s pretty obvious why the company is in trouble these days. It’s pretty simple. Make products that work and support them if they don’t. I’ve had several HP printers and computers, but I think this is my last one.

HP 309 a HP Photosmart Essential error message

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