HP 3520 all in one airprint not working. Firmware update cannot proceed

Dear HP,
Two days ago I purchased a HP Deskjet 3520 ALL in one printer. The installation went smooth and I am able to print wireless with my PC. However I cannot print with my iPad, iPhone 5 and using airprint. I am able to print with my HTC one mobile phone. I already went through the Apple airprint troubleshoot http://www.apple.com/support/ipad/assistant/airprint/#section_1 .
Trying to solve the problem I wanted to upgrade the firmware. But when I try to update firmware with the HP device updater I get the 'Update cannot proceed' message. I have tried a wireless update and an update with my usb cable connected. I have even tried various usb ports. I checked the control panel to see if my device was connected and available and it was. I have reinstalled the driver sofware from the hp website: http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=5162... . I have also performed reset (disconnected ALL cables, waited more than a minute, held the power button for 30 seconds and reconnected the power cable) but with result.
How can I update my firmware to the latest version to check if I can use airprint?
My current firmware version = STP1FN1241BR ( Hp docter)
I am using Windows 7 64 bit

Sorry for the delayed response. My phone quit telling me I had any notifications.
This could be a number of things really. Do not forget you can contact HP Cloud Support at 1-855-785-2777 and they may be able to assist you with this (not sure of any policies regarding warranty, etc, etc).
This link will cover some of the basic router settings. I wouldn't get into anything too detailed so these settings should be easy to change. I made this post to help me as a reference to network issues. The info here is from my time with Cloud Support in regards to helping you print from Apple/mobile devices. Although the post is titled differently, this is the same info I would have given you over the phone.
Let me know if that information helps you any. Also, try the HP ePrint app and see if the printer is found using that method. I am always happy to help so let me know what happens. I will try to keep a closer eye on here for your response.
Don't forgot to say thanks by giving "Kudos" if I helped solve your problem.
When a solution is found please mark the post that solves your issue.
Every problem has a solution!

Similar Messages

HP Envy 5530 e-all-in-one Does Not Work With Mac

Just bought an HP Envy 5530 all-in-one. It does not print through Safari and possibly other Mac applications. Does not frame the page properly even with "print page" and prints slower than 1 page per minute, even with no background images. My old HP had no problem with Safari. Phone support tells me there is no driver or fix. So I will return the device. Seems crazy. I now see othr commenters saying it doesn't work with Mac. If HP's no longer works with major Mac applications, they will be returned in droves. Anyone know why or know of a fix?

I am having the same issue. Did you ever find a solution?

NEW COMPUTER ALL-IN-ONE DOES NOT WORK, OR CAN MY INK BE DRY?

HAVE INSTALLED DESKJET ALL-IN-ONE 250 J410 SERIES IN NEW LAPTOP. JUST RETURNED FROM 5 MONTH ABSENSE. COULD MY PROBLEM BE DRIED UP CARTRIDGES OR? I THOUGHT AT LEAST THE PRINTER WOULD ATTEMPT TO PRINT EVEN WITHOUT GOOD INK. i HAVEN'T FOUND WHERE ON THIS COMPUTER I CAN FIND THE STATUS OF MY INK. CAN SOMEONE HELP?

Hello @evidi,
I understand that you're experiencing an issue printing from your Windows 7 computer to your HP Deskjet J410 series printer. I would like to assist you today with resolving this printing issue. However, I do need to confirm which exact HP Deskjet you are using within the J410 series?
(1) HP Deskjet 1050A All-in-One Printer J410 Series:
HP Deskjet 1050A All-in-One Printer - J410g
HP Deskjet 1050A All-in-One Printer - J410h
(2) HP Deskjet 1050 All-in-One Printer J410 Series:
HP Deskjet 1050 All-in-One Printer - J410a
HP Deskjet 1051 All-in-One Printer
HP Deskjet 1055 All-in-One Printer - J410e
HP Deskjet 1056 All-in-One Printer - J410a
In the meantime, can I please have you click here to download and run the HP Print and Scan Doctor Tool. This Tool will run on your computer and 'fix printing' issues for you. Should any driver, software, or connection conflicts be found than the HP Print and Scan Doctor Tool will attempt to resolve those conflicts for you.
Please respond to this post with the result of running the HP Print and Scan Doctor Tool. Should the issue persist be sure to let me know exactly what HP Deskjet printer you have. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HT6114 I am trying to upgrade to Mavericks from 10.6.8. When it tells me to close all applications, Safari will not close and I cannot proceed. What to do?

I am trying to upgrade to Mavericks from 10.6.8. It tells me to close all open applications. However, Safari will not close and the installation cannot proceed. Any suggestions?

Either try to force quit Safari (press Command + Option + Escape keys and then choose force quit in the pop up window), or, you can also shut down the computer. Then boot up and open the app store application to download Mavericks - you don't need Safari for it.

Photosmart C7280 All-In-One Wireless Not working

My wireless printing was working fine with my Photosmart C7280 for about at least a year or more and now recently the wireless side stopped working. My Apple devices (both iPad and Macbook) stopped recognizing my printer. Even when I tried to add via IP address, it would not take.
My printer is working fine when hard wired thru both my PC and Macbook via USB.
I tried resetting my printer network settings by restoring to Network Defaults and adding back in my SSID and Password. It shows it is connected. But when I run a Wireless Network Test Page from within the printer settings, it shows everything passed and signal strength is excellent. However, the last diagnosis in the summary shows "No" to "Other networks detected matching your network name (SSID)" so I am wondering if my printer is actually connecting properly to my network? Since I have other wireless devices connected to the same SSID.
I turned both the printer and other devices off and then on to reboot. I turned the wireless radio within the printer settings off and on again.
Another thing I'd like to mention is that before I deleted the printers in my Apple devices, they still showed my Photosmart 7200 series, but stated they were inactive.
Also when I was able to get into my Verizon FIOS Broadband Router Management software thru my browser, it showed all my wireless devices, but it also showed my Photosmart as being inactive wirelessly, where the other devices that were turned on at the time were showing connected.
I am wondering if it may have been a recent Apple update that may have caused this problem? However the Verizon Fios also showed the printer as being inactive so I am guessing not?
I have been working on this issue for days and spent a ton of time thus far, so any suggestions to resolving this issue would be greatly appreciated.
I am about mid-level in technical understanding. So please spell out answers to any resolution steps very simply in your reply.
This question was solved.
View Solution.

Honestly, ISP-issued routers are very problematic. Restart the Westell by pulling its power cord momentarily just before trying to connect the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP PSC all-in-one printer not working

I reinstalled the driver cd disc, rebooted, corrected the printer default connection. I've unplugged everything. Printer doesn't work. It just stopped, but then sometimes it will print. Never jammed. I use power surge protectors high quality. All network connections working. I can hear the printing but nothing prints. Printer will print self-test but that's it. I noticed that the model number for the printer may not be correct in properties but can't figure out what the model is and how to correct the entry. Hmmm -- any ideas please?

According to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3 74575&sw_lang=&os=219&#N701 there's no software, but only a driver that supports SL printing, but not scanning.

HP c4480 All-in-one - scanner not working (Mac)

I recently bought a new computer (Macbook Pro) which has Yosemiti. On both Yosemiti and Mavericks operating systems, when I scan a document, the document is black with white lines appearing through the black about every inch. The printer works. What do I need to do to be able to scan ?

Forgive the dumb question Rainbow, but of what use is it to look at the Mavericks OSX 10.9 related information if I am on Yosemiti 10.10 ?
I've read the information, but if the solution is jsut Apple software updates and I am running different software how will that help me ?
As feedback, it seems a bit slow of HP to not have drivers that can be used with Apple's new operating system given so many people use macs. Do you know when this will be available and HP will make the necessary updates ? It's certainly not ideal to have a hardware product that works really well, but is not able to interact with my computer because of no updates to optimise for the latest operating system.

HP Deskjet 3050 All in One Mac not working w USB or Wireless

I have tried to setup my nen to me printer both via USB and Wireless connection. The computer did locte the priinters wifi signal but that was as far as i could get with that. The USB connection was a little better but when I added the printer there was not an option for the software matching the product number so i used the generic. Once setup I have tried to print and the printer icon comes up momentarilly then disapears. I am lost. Help please!!!

Hello there! Welcome to the forums @colemanthompson ,
I understand you are running into troubles when connecting your Deskjet 3050 to your Mac. I will certainly do my best to help! Please first respond to me with which Mac OS X you are running.
Thank you
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Hp psc 1200 all in one printer not working

I reformatted my disk after downloading Yosemite, as some programs were very slow to respond.
My colors in laptop MacBookPro were washed off!
Now after downloading new Yosemite software, my printer is not getting recognised!
Drivers from HP site don't work too.
Any good advice is required.
Thanks

According to http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=3 74575&sw_lang=&os=219&#N701 there's no software, but only a driver that supports SL printing, but not scanning.

21 h-010 all in one touchscreen not working!

My touchscreen hasn't worked in weeks and I found a thread on the topic already that suggested to use the recovery tool and reinstall the driver, but I tried all that and was told the drivers are up to date and the device is working properly. Is there another fix for this because I'd really like to have a working touchscreen since I paid more for that capability.

What is the installed operating system?
Try Microsoft update. The touchscreen drivers for the touchscreen in Windows 8 and 8.1 are included in the driver store and at Windows update.
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Help.My HP8660 all-in-one is not working properly.

When I use color scan and copy, the paper came out wiht a lot of vertical colorful lines .But it is working fine if I just copy in black and scan in grayscale.
This question was solved.
View Solution.

Hi,
Try connecting the printer directly to a wall outlet, remove any power strips, extensions, surge protectors, etc..
A such is likely to happen due to power issues.
If that does not help try following these steps:
http://support.hp.com/us-en/document/c04422559/
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Hp Photosmart C7280 all-in-one will not work with Snow leopard

My nephew just installed Snow Leopard on my IMAC 2008. I cannot get to printer to work. I have tried uninstalling the HP software and reinstalling. I have updated the software thru Apple updates. It still won't print or scan any documents.

I would recommend these instructions (they don't hurt anything), however, different circumstances require different solutions.:
Try deleting the printer .plist files and see if that helps.
Go to ~/Library/Preferences and move the following files to the Trash.
com.apple.print.add.plist
com.apple.print.custompresets(your printer manufacture name).plist
com.apple.PrinterProxy.plist
com.apple.PrintingPrefs.plist
Restart your Mac.
Carolyn

Problem with drivers for HP B109 a-m all-in-one, have printer working but not scanner in windows 8

Still have a problem with the drivers in Windows 8 release preview, for my HP B109 a-m all-in-one, have printer working but not scanner, is there any chance of a fix before final release of Windows 8 ?.

Review my post here:
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...
And see if something similar will work for you.

All in one printer not printing on windows 8.1

Hi my HP deskjet 3520 all in one printer used to work then i upgraded to windows 8.1...now it won't print...it shows as a printer in the devices window but does not show up when you ask to print...or sometimes it does but then a pop up window says there is no printer....i have reloaded the software a number of times and it all says it is connected to the wireless network....help please

Give this tool a try, it might help the printing - http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03286146

HP 3520 All-in-One Printer Falls Out of Wireless Network Periodicially

We have an ongoing problem with our HP 3520 All-in-One Printer. We set it up for wireless printing and it works....for a while. Periodically, we find that it falls off the wireless network and will not print except when plugged into the USB cable. The problem is that my husband has an Ipad Air as his main device which he cannot plug into the printer and needs to have wireless working...and the main reason we bought this printer was to have wireless capability. We *think* that it may be falling off the network when we have a brief power outage or Internet outage, which happens occassionally for a short time. Also, on my laptop, although the wireless set-up to this printer has worked in the past, now I see that I can either connect my laptop to the Internet network OR the printer, but not both at the same time. How strange is that?
I have printed out the Wireless Network Test Results AND the HP Network Configuration Page, in case that information can be useful as we attempt to troubleshoot this problem.
Note that the printer is no longer under warranty.
I have reviewed numerous HP product support pages and feel as if I am running in circles. The help information is confusing to us and we have spent so many hours trying to troubleshoot this issue that my husband has completely given up on that printer and I am doing my best to try to save it since it is only about a year old.
We appreciate any help you can give us to remedy this ongoing problem.
PSCo

Hello there PSCo, Welcome to the Forums! I hope you enjoy your experience
I saw your post about your Deskjet 3520 dropping the network connection. It very well could happen if the power goes out or Internet disconnects. I have found a troubleshooting guide that is geared to help repair the wireless connection disconnecting. It will go further into detail about the causes and things to do to help.
I hope the steps work for you!
Printer Does Not Maintain Wireless Connection
Thanks for posting, enjoy the rest of your day!
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 3520 all in one airprint not working. Firmware update cannot proceed

Similar Messages

Maybe you are looking for