HP 4500 all in one won't turn off

My HP 4500 All In One jamed and I removed the jamed paper. When I plugged the power connector in a message appears asking me to turn the printer off and back on. However I can't turn it off with the power switch. If I unplug the power cord and reinstal it I get the same message.
Any suggestions why this is happening and what I can do to correct it?
Thanks

You can try resetting the printer. This will return all fax to the default values. Performing a partial reset may remove all speed dials and other fax settings. It might be necessary to reset the language and country/region settings after the partial reset is complete.
Disconnect the power cord from the back of the product.
Wait 20 seconds and then press and hold # and 3 on the product control panel.
Continuing to press # and 3, reconnect the power cord to the back of the product.
Release the buttons when the product turns on.
The product resets to factory defaults.
If the #3 reset does not help, you can try the same process pressing the 6 key instead of the 3.
You might also check the document 'Turn Power Off Then On' Message Displays on the Control Panel.
I am an employee of Hewlett Packard.
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Hi @3Friends ,
Welcome to the HP forums.
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I work on behalf of HP
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HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
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View Solution.

Hello @monc , welcome to the HP forums!
I read through your post about how you cannot scan on your Windows 8.1 computer as the driver and software doesn't seem to be completing successfully on your system. However, you have been able to install the printer and its functioning fine on other computers.
I would suggest checking the Control Panel to see if there are any printer files to uninstall: Uninstalling the Printer Software
Restart the PC afterwards
Perform a Clean Boot
Restart the PC again
Download and install the printer again: HP Officejet Full Feature Software and Driver
If you see any error messages or codes during the installation process, make note of the exact problem or error and post me back a screen shot or the details.
Good luck
R a i n b o w 7000I work on behalf of HP
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Hello @Allgoodthyngs , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are running into connectivity issues. I would like to help.
I would recommend you perform a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would then suggest this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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stevejobsfan0123 wrote:
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~~~~~~~~~~~~~~~
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I am employed by HP

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I am an ex-HP Employee.

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HP 4500 all in one won't turn off

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