HP 4620 False Carriage Jam message

keep getting the message that Carriage is Jammed but it is not. I have gone in a manually moved it. Didn't help. It moves itself and there are no noises. I tried reinstalling the printer and that didn't help.

Hi @blibbert ,
I see by your post that you are getting a false "carriage jam" message. I will certainly do my best to help you.
I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.
I have provided a document with some steps to try to see if that will resolve the issue.
A 'Carriage Jam,' '0x61000008,' '0x6100000B,' or '0x6100001D' Message Displays for HP Officejet 4610...
Please check your private messages for additional steps to try.
In the forum beside your handle name just click on the envelope to view it.
If you need further assistance, just let me know.
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

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HP Office Jet Pro 8500 Wireless carriage jam message.

I have an HP Office Jet Pro 8500 Wireless. It is on a home wireless network and I am using a new HP laptop with Windows 7 (64-bit). I am getting a carriage jam message that I cannot get removed. Leading up to this, my son did have a paper jam and probably didn't get all the paper removed the first time around. But I have checked thoroughly with a flashlight and there is now no paper anywhere in the carriage. I have followed the video online and still have the same message and I can tell that the carriage is not moving side to side. It stays over on the right side. When the video talks about manually moving the carriage, I can move it very easily manually after I wiggle it a little and move it to the right a little. Then it will move back and forth easily by hand. I have tried to see if something is blocking it, but can see nothing. But then when I try to print a test page, no luck. I have reset it according to the video with no results. I cannot print a test page from the touchscreen or from my computer.
I really like this printer and hope you can help me.

I hope you are doing well and sorry lt learn that you are having this issue.
If you still facing this issue I will do my best to help you
Follow this article troubleshooting steps GO HERE
Another option that you might have if you are using Win xp or later as your operating system is to run HP print and scan doctor
Letme the outcome or if you are not facing this issue any more, It will be really appreciated.
Hope that I can be of your help.
RobertoR
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HP Office Jet Pro 8600 Plus false paper jam message

I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear. I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony. Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it! Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video! Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink. 8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.

I bought the 8600 Plus on June 20, 2014; received my first "false paper jam" message yesterday (08/27) after loading Legal size paper and adjusting the paper tray accordingly - and No! I did not mix different size papers in the tray. The Paper Jam message continued; I tried all the steps outlined in the fix it guide offered on the HP website (except those that stated: "press the right arrow, go to settings and print a test page". Why? Because the error message was the only thing on the display! Then I saw all the posts about this same False Paper Jam message and decided to try one step mentioned by an HP user, i.e., load different amounts of paper into the tray. I did that and - what do you know? It began to work but the print cartridge then jammed itself way to the right and began making machine gun type noises so I just shut it down. And, yes! I used the power switch first then disconnected the power cord. My printing use had been very light, there's still @ 85% of ink left in the original cartridges. There are no paper pieces stuck anywhere. There is no lint, dust, or other debris. The printer was never dropped or taken apart. it simply has a major series of flaws. So, what's my next step? STAPLES doesn't want it back, and frankly, I don't want a replacement 8600 that has the same design flaws built into it as this one does. And, apparently, I am not alone...I also don't want to wait for a class action lawsuit to settle this all out 2 years or more from now for pennies on the dollar. I would like to get my full purchase price back, and not have to pay for shipping & insurance to send it back to HP. I must say I have had previous success being the owner of many different HP products, but this 8600 is same Lemon that the Edsel was to Ford (if this is unfamiliar to you, I'm sure you can look it up) Paul Botticelli

How do I resolve 'carriage jam' message on my Officejet Pro8500? Thanks, Jim.

How do I resolve 'carriage jam' message on my Officejet Pro 8500? Thanks, Jim.
This question was solved.
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Try this.
I am an HP employee.

I'm getting a "carriage jam" message, however, there is no jam. I hear a loud ratcheting sound

printer is C7250 All-in- One. Running XP

Hi Edjohnspm,
You may find the document and/or video in this link below helpful. It helps with the "carriage jam" message you are getting.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00786043&cc=us&dlc=en&lc=en&product=1153494&tmp...
If I helped you at all it would be great if you clicked the blue kudos star!
If I solved your post please mark it as solved to help others.
I'm a printer tech with HP.

C4599 Install problem Cannot print alignment page, carriage jam message, says to remove cardboard

Just set up the printer but it will not print the alignment page because of a "carriage jam". It says to remove the cardboard but there is no cardboard in the printer. What should I do?

ok, when I thought the problem was resolved, it was temporary. The problem is back. I have searched the forums multiple times and can find no other problems or discussions similar to mine. I even went so far as to reload my machine from scratch. I have the exact same problem. I can reproduce it by creating a new blank project and adding a single empty report definition to the project. If I then try to go into the Page Setup dialog, i get the following error
Crystal Reports ActiveX Designer
Out of memory.
OK
The dialog then appears but is empty. If I go to the preview of the report and select the Print Report button, VS2008 gets the following error
Microsoft Visual C++ Runtime Library
Runtime Error!
Program: ...(x86)\Microsoft Visual Studio 9.0\Common7\IDE\devenv.exe
This application has requested the Runtime to terminate it in an unusual way.
Please contact the application's support team for more information.
OK
I get the same out of memory error in the standalone designer. I have DEP turned off at the BIOS level as well as via the following bcdedit.exe /set nx AlwaysOff
I then went to my home machine which has VS2008 and Vista64 and installed Crystal12 and SP1 and had the exact same issue. Also when I run my app in debug mode from VS I cannot assign a printer to the report. It gives an exc eption that says that is an invalid printer. If I exit VS and run the same exe, I can assign a printer and run the report.
While I am developing with Vista64, I am targetting x86 machines, not 64bit machines. Am I really the only one with this problem on 2 boxes I tried it on? Is there any help?
I am creating a standard VB forms app nothing web related.
Thank you
Edited by: Ken Lavigne on Dec 24, 2008 10:02 AM

I am unable to resolve a false paper jam message on my pixma MP450

paper jam alarm - there is no paper jam. It is a false error message. I have gone through the steps advised. Any other ideas?

Hi kate-o,
Since you have already verified that there are no paper jams or obstructions in the printer, we can try to perform a roller cleaning on the printer to see if this will solve the problem. To do this, please follow these steps:
Ensure that the printer is powered on and remove any paper from the Auto Sheet Feeder (ASF).
Press the <Menu> button.
Use the right / left cursor button to select [Maintenance/settings], then press <OK>.
Note: This procedure is skipped if your machine is in Scan mode. Proceed to step 4.
Use the right / left cursor button to select [Maintenance], then press <OK>.
Perform the paper feed roller cleaning three times.
Use the up / down cursor button to select [Roller cleaning], then press <OK>.
When prompted to start roller cleaning, use the up / down cursor button to select [Yes], then press <OK>. (The paper feed roller cleaning starts.)
Check if the paper feed roller cleaning procedure resolved the issue.
Load a sheet of letter-sized plain paper in the ASF and open the paper output tray.
Use the up / down cursor button to select [Roller cleaning], then press <OK>.
Use the up / down cursor button to select [Yes], then press the OK button. (Paper will be fed.)
If paper is not fed properly, repeat step 6 up to three times.
If you still experience the same issue after performing a roller cleaning on the printer, it will require servicing. Please click on the Contact Us link below to obtain your servicing options.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

I am unable to resolve a false paper jam message on my Canon MF8580CDW

It says there is a paper jam in Drawer 1. But there isn't. I just hit OK and it thinks for a while and then prints one more page and pretends there is another paper jam. Any ideas???
Solved!
Go to Solution.

Hi lboldrick.
Please follow the instructions below to check for any paper jams in the machine:
1. Remove the paper that is loaded in the tray.
2. Remove the jammed paper in the tray.
(1) Gently pull out the paper.
(2) Close the tray.
3. Remove the jammed document inside the tray.
(1) Hold the paper drawer with both hands, and pull it out gently.
(2) Hold the green knobs, and push down the part shown in the figure.
(3) Gently pull out the paper.
IMPORTANT:
Do not touch the rubber pad
Touching it may deteriorate print quality.
4. Hold the green knobs, and return the part shown in the figure back in place.
(1) Return the part shown in the figure back in place until it clicks.
5. Set the paper drawer.
6. When the screen shown below is displayed, use [ ] / [ ] to select <Yes>, and press [ ].
If the issue remains, I recommend that you contact us at 1-800-OK-CANON (1-800-652-2666), for further assistance.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

My photosmart C4580 keeps giving me a "carriage jam" mssg when I print from my Dell W7 laptop.

I have been having a problem for about a week now with a carriage jam issue. I have a hp photosmart all in one c4580. Everytime I go to print I get an error mssg, carriage jam. I do not have a jam. I signed on to my laptop last night and all of a sudden it started to print, only half a page but it did print. When I tried to print again to get the full page it gave me the carriage jam error message. I think it's a false positive message. I don't have a paper or carriage jam. The carriage moves freely by hand. I have done all the things HP has suggested on the site and nothing works. I had this same problem last year and it fixed itself after a time. Now it's happening again. Please help.

Hi,
Try watching this video -
http://www.youtube.com/watch?v=l9x6ZLIYMog
- and following the steps on your printer to see if you can resolve the issue. This video should help to resolve false carriage jam error messages. Make sure you have your printer connected directly to a wall outlet as well to ensure proper power. The printer in the video is the Photosmart c4280 but the steps will be the same for your printer.

Deskjet 9880D - Carriage Jam

Hi, I'm unable to clear a carriage jam on my Deskjet 9880D printer. Power on light and Resume lights flashing. Printer is clear of any paper jam, have dis and reconnected the printer via the USB. Completed a full shut down of my PC and reinstalled the driver from the original disc. HELP! Anyone any suggestions?

Hi Randy3924 ,
Welcome to the HP Forums.
I see that you are having an issue with removing the ink cartridges again due to a Carriage Jam error message on the printer.
Try the following link that deals with A 'Carriage Jam' Message Displays for HP Officejet 4400 (K410), Deskjet Ink Advantage (K209), and D....
If this does not resolve the issue because you are still not able to move the carriage, I suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thanks for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

C5250 all in one carriage jam

After removing a paper jam, the carriage jam message appeared. I have done everything in the help section and the carriage moves freely. Is there anything else I can do to clear this?

Ciara,
got the printer back from my neighbor for some photos. Attached.
Let me know if this IS fixable or is this just another good printer that will go into
salvage or trash. The images are a bit blurry; sorry. Best I could do.
Sincerely,
Barry G
Barry Goodman

Carriage Jam on C7180 All-In-One

I had a functioning all-in-one until I tried to clear a paper jam. After removing most of the paper from the back as instructed I noticed a few bits under one of the rollers and had to use a tweezers to remove it from the front. I am stil getting a "clear carriage jam" message and the printer will not shut down properly. Prior to this the only snafu was that the printer would not always accept the command to print "fast draft" from some internet sites.
So far, I have tried disonnecting the printer and insepecting it from the back and the front. I cannot see any paper remnants inside. Any ideas on something else I might try?
Denny
This question was solved.
View Solution.

Success!
Following this document was the key. On one of the steps I saw the carriage return move freely left and then dock on the right. I then gently moved it left and voila a crunched up piece of paper became visible. I would NEVER have been able to find it without moving the carriage return from its docked position on the right.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00042632&cc=us&dlc=en&lc=en&product=79499&tmp_t...

Having a carriage jam with your Officejet 8600?

Gettting a carriage jam message and cannot get rid of it?
Sometimes the carraige gets locked because of a paper jam. You can unplug it, and move the carriage to the center. Look the right of it (the area where it came from), check for any paper. Alot of times paper is crumpled up, and stuck in that area, and the carriage cannot lock in, beacuse it blocked.
Here is a link that will assist with the carriage jam also.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02919171&tmp_task=solveCategory&cc=us&dlc=en&la...
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.
This question was solved.
View Solution.

Hope this helps.
**Click the KUDOS star on the left to say 'Thanks'**
Please mark a reply "ACCEPTED AS SOLUTION" if it solved your problem, so others can find it.

Photosmart 5515 carriage jamming. Grating noise when switched on

When I switch on my Photosmart 5515 the carriage moves over to the right as usual trhen a loud noise of slipping cogs occurs and the carriage jams.
What appears to be happening is that the little doofus that wipes the printhead moves forward as it should but whatever should be telling it that it's gone far enough doesn't seem to be doing so.
I can't see any sensor at the front so I assume it must be under the back where the motors are.
I'd rather not take it apart any further unless I have to. There a lot of precarious looking springs and things under there and I reckon my chances of getting them back on are remote if I dislodge them
Has anyone seen this problem who could tell me what the likely cause is?

Hello Jerakeen, and welcome to the HP Forums, I hope you enjoy your experience!
I see you are getting jams and grinding noises in the carriage path. I would like to try and help.
I would first suggest performing a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend following the steps in this document on a 'Carriage Jam' Message Displays on the Control Panel.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Carriage jam during setup hp 5520

Hello,
Today i bought the HP 5520
But when i need to align the cartridges during the setup i'm stuck
everytime i get the carriage jam error. i tried everything, there is no paper jammed...
i'm getting frustrated
When the printer is powered off the carriage wont move when i open the top of the printer, is that normal?

Hello there! Welcome to the forums @Guest753 ,
I read about the carriage jam error problem you are facing with your new Photosmart 5520, and I am here to offer a suggestion!
Try these steps that are listed here: A 'Carriage Jam' Message Displays on the Control Panel
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about a replacement unit. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Best wishes to you, have a great Monday
R a i n b o w 7000I work on behalf of HP
Click the “Kudos Thumbs Up" at the bottom of this post to say
“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

HP 4620 False Carriage Jam message

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