HP 5000 LaserJet won't work in Windows 7; updated "universal​" driver doesn't help.

For about 9 years I have used a LaserJet 5000 to print 2x pages of music on 11x17 paper.  Now I have Windows 7, and it no longer works.  The "Universal" printer driver PCL6 5.2.6.9321 causes an error message "Paper Jam," but there is no paper jam which I can clear. 
Can you help me (possibly with a different driver) get this great printer working again?
TIA
Dan

Welcome to the HP Forum!
musicman1037 wrote:
For about 9 years I have used a LaserJet 5000 to print 2x pages of music on 11x17 paper.  Now I have Windows 7, and it no longer works.  The "Universal" printer driver PCL6 5.2.6.9321 causes an error message "Paper Jam," but there is no paper jam which I can clear. 
Can you help me (possibly with a different driver) get this great printer working again?
TIA
Dan
Hi Dan,
Have you considered trying the newer versions of the driver? There have been two UPDs released. 5.3.1.10527 and 5.4.0.11744. The current release is here.
Had you considered connecting the Printer to another PC (perhaps an XP PC) in your home network or  (if you have one) and using it as a network printer?
Kind regards,
erico
****Please click on Accept As Solution if a suggestion solves your problem. It helps others facing the same problem to find a solution easily****
2015 Microsoft MVP - Windows Experience Consumer

Similar Messages

  • TS1363 "An iPod has been detected but it could not be identified properly"  iPod Nano 7g and 3g won't work with Windows 8 PC. worked fine up until a month or so ago and now they are not recognized.

    "An iPod has been detected but it could not be identified properly"  iPod Nano 7g and 3g won't work with Windows 8 PC. worked fine up until a month or so ago and now they are not recognized.

    Hi cueball819,
    Thanks for using Apple Support Communities.  This article has steps to try if your iPods aren't recognized by iTunes or Windows:
    iPod not recognized in My Computer and in iTunes for Windows
    http://support.apple.com/kb/TS1369
    Cheers,
    - Ari

  • How can I get my hp Laserjet 1012 to work with Windows 7?

    How can I get my hp Laserjet 1012 to work with Windows 7?

    Here is a list of products that are not supported in the win7 OS. This product is listed there.
    Products not supported in win7
    I am an HP employee.
    Say Thanks by clicking the Kudos Star in the post that helped you.
    Please mark the post that solves your problem as Accepted Solution

  • Driver for HP Laserjet 1012 to work under Windows 7- 64 bit

    Am trying to install a HP Laserjet 1012 to work under Windows 7- 64 bit and at HP Support, could find drivers for Vista -64-bit only.
    I have tried to install this Vista - 64 bit driver and it does not seem to even print a test page.
    Is there some other tweak that I need to make or
        or
    does it mean there will be no driver specifically usable for Win - 7 and I might as well junk the printer?
    Thanks in advance.

    Hi
    Add Printer
    Click Start then select devices and Printer the select Add Printer then select Add a local printer Use an existing port -> Next select the Printer from Manufacturer list and select the Printer from Printer list click Next and follow the Instruction. 
    Let us know how it goes!
    "I work for HP."
    ****Click the (purple thumbs up icon in the lower right corner of a post) to say thanks****
    ****Please mark Accept As Solution if it solves your problem****
    Regards
    Manjunath

  • Magic Mouse won't work in Windows 7 anymore

    Hey there,
    I've got an iMac running OS X 10.6.8 and Windows 7 via Boot Camp. I just updated a bunch of the Apple stuff on Windows -- iTunes, Quicktime, "boot camp" (I assume that meant drivers and such), and whatnot. Now my Magic Mouse won't work in Windows 7. It was fine before, so I assume the update screwed something up. Help? I know nothing of retrieving old drivers and stuff like that.
    Note: I am running Snow Leopard, NOT Lion.

    Hi bsruff,
    If you are having issues with your Magic Mouse in Windows 7 via Boot Camp after upgrading to Mavericks, you may find the following article helpful:
    Apple Support: Resolving issues with Windows when using Apple Magic Mouse or Apple Wireless Keyboard
    http://support.apple.com/kb/TS3092
    Regards,
    - Brenden

  • HP laserJet P1006 not working on Windows 10. Please help

    HP laserJet P1006 not working on Windows 10. Please help

    Hi,
    Try installing the windows 8.1 drivers from HP's support site, those are more likely to work.
    For any issues clarify your OS version, is it 32 or 64 bit?

  • Just updated the lion os x, and now when I try to use my optus dongle, it comes up with the message saying that it won't work because Java Runtime needs to be installed.  Help?

    just updated the lion os x, and now when I try to use my optus dongle, it comes up with the message saying that it won't work because Java Runtime needs to be installed.  Help?

    Have you run Software Update.  You have Java already installed, but it needs to be updated.

  • Itunes doesn't list all of my recent podcasts. My show is Black Tribbles and it only shows episodes through March 2013, however we do at least two shows a week and they aren't listed. The feed works because the show update to my computer. Help please.

    Itunes doesn't list all of my recent podcasts. My show is Black Tribbles and it only shows episodes through March 2013, however we do at least two shows a week and they aren't listed. The feed works because the show update to my computer. Help please.

    Your feed is at http://blacktribbles.podomatic.com/rss2.xml
    When subscribed to in iTunes the recent episodes show, but the Store hasn't updated for some time.
    There appears to be an issue with the feed. In the episode 'WRESTLING MARCH MADNESS: Final Bracket & Championship' of 31st March you will find in the 'description' tag the following line:
    4. KURT ANGLE
    At the end of this line is an invisible character which seems to be wrecking the feed - although it works OK when suscribing in iTunes it won't load in a browser (and I also found the feed very slow to load, which won't help matters with the Store)
    This sort of thing usually happens when you paste text in from a word processing application and manage to include one of the invisible control characters. I don't know how easy it will be do do it in Podomatic but you should delete that entire line and retype it to remove this charter.
    You should keep an eye on the time it takes the feed to be accessed - if there is a long enough delay (and it was quite some seconds when I tried) the Store may well timeout and fail to read it. At the moment it's showing a cached version from the last time it was able to read it.

  • HP LaserJet 6L won't work with Windows 8

    Good afternoon all,
    Right I inherited this great little printer last year, it worked great with Windows 7 but now it wont work with Windows 8, it appears to be installed and the drivers are all up to date but when I use it to print a pile of random characters come out on the pages and doesn't stop. I've reinstalled it and installed it again and again every different way but it just doesn't work and HP says that it is compatible (there is a green tick beside it somewhere on your website). Could it be that I'm using a cable that is parallel at the printer end and USB at the computer end that is at fault?
    James.

    I had the same problem, and fixed it.
    Control Panel - Devices and Printers
    Click on "Add a Printer"
    Click on "The printer that I want isn't listed"
    For USB connection, choose "Add a local printer or network printer with manual settings"
    Pick an existing port.  I use a cable that has LPT port at one end, USB at the other end.  So my choice is USB001 (Virtual printer port for USB)
    Now you see the list of manufacturers and models.  Before doing anything, click on "Windows Update" and let it run (takes a few minutes)
    Once the update is complete and you're back to the list of manufacturers and models, select HP as the model, and select HP LaserJet 6L as the printer.  Without Windows Update, it will only show "HP LaserJet 6L PS Class Driver", which causes the problem.  Stick to "HP LaserJet 6L"
    The rest is straight forward.  Print a test page and check if it comes out right.  Good luck!!

  • Laserjet 1018 won't work on windows 7

    I've got an HP Laserjet 1018 that works just fine on Windows Vista 64-bit.  I just built a new PC and put Windows 7 Home Premium 64-bit onto it.  The drivers on the HP support site don't work.  When I try printing something, it gets sent to the printer and just disappears.  I pause printing to see that the document actually does get sent to the printer and it shows up.  As soon as I un-pause the printer, the document disappears, but nothing prints.  Normally, when something is sent to the printer, the yellow "information" LED lights up momentarily and the document then prints.  The LED does not light up at all.  I have tried new cables, uninstalling and re-installing, etc.  Nothing works.  Just to be sure that it isn't a general printing problem, I hooked up a Laserjet 1020 onto the new machine and it works just fine.  However, that's my work printer and I can't leave it on the new computer which is a personal computer for my home.  This worked to identify that my copy of Windows 7 can indeed print, but this cannot be a long-term solution.  Help?
    This question was solved.
    View Solution.

    Hello,
    Thanks for the post.  On this one, I have a couple of ideas.  I've pasted the links below.  One is for the Win7/64 driver page and the print diagnostic utility.  I would certainly recommend the utility to help narrow down the issue.  The other is a queue related document which has some excellent information.  Good Luck!
    http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02239404&tmp_task=solveCategory&cc=us&dlc=en&la...
    http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=1814...
    I worked for HP but my posts and replies are my own....Thank you!
    *Say thanks by clicking the *Kudos!* which is on the left*
    *Make it easier for other people to find solutions, by marking my answer with (Accept as Solution) if it solves your issue.*

  • Bluetooth mouse won't work in windows

    I have a microsoft bluetooth notebook mouse 5000 that works well in mac osx but when I go to windows 7 in bootcamp it reports that the bluetooth hid device driver is not working and the mouse won't work.
    I can get it to detect the mouse and try to load the driver but then it says that the driver installation did not work.
    In device manager the bluetooth hid device has a warning icon next to it and it says that the device is not working.
    When I try to use my magic mouse in windows the same error happens and it says that the hid bluetooth device driver is not working.
    Both mice work fine in mac osx and the microsoft mouse was working ok in windows until last week.
    Since then, my son installed a couple of games in the windows side and the mouse started acting up the following day.
    Any advice would be very appreciated. Thanks.

    Hi!
    I suffered this problem time and time again, I kept on pairing/un-pairing/re-pairing etc. and then for no reason at all it suddenly worked. What happened I do not know. Be patient. First off use a wired keyboard and wireless mouse and if that works stay with it for a while. Then try both wireless. I found my mouse was more temperamental than the keyboard. You may have to try wireless keyboard and wired mouse (USB into the computer direct).
    Good luck let me know how it goes.

  • Getting old Laserjet printers to work with Windows 7

    Hi Everyone,
    For those of you, like me, that may have an old Laserjet 4, 5, or 6 I figured out how to get it to work with Windows 7!
    First, new computers do not have LPTx ports. So, when you first set up your Laserjet you MUST select a USB port - this is the main problem with getting your old laserject to work on a new computer.  MY computer dispalyed USB001 and USB002. Since I have another HP printer installed using USB001, I selected USB002. You will also need a Pararellel to USB adapter cable - you can buy one on Amazon (I paid just $11.87).
    Next, when selecting a printer driver  you MUST select HP, NOT Hewlett Packard. Scroll down until you find Laserjet 4,5, or 6. NOTE, if you don't see these models, click on the Windows update button in the dialog box. NOTE: This may take a few minutes to display the updated list. Again, select HP and scroll down the list of drivers until you find your model Laserjet (Laserjet 4, 5, or 6).
    At this point you should be good. Just finish the install process and make sure to print out a test page.
    Good luck !

    I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at http://h30499.www3.hp.com/hpeb/
    I hope this helps.
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    Gemini02
    I work on behalf of HP

  • I ran the update and then firefox stopped working completely ggot a message about .dll that won't work with windows. tried toreinstall new copy of latest but they won't.

    I just ran the update to .4 as the dialog box said to. Now firefox won't work at all. Nothing happens I get a message about a .dll file that is incompatible. Tried to doanload a new copy but that doesn't get any further starting to extract files then it fails to finish. Any thing I can do or have I lost evrery thing including my bookmarked sites?
    == This happened ==
    Every time Firefox opened
    == User Agent ==
    Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 6.0; Trident/4.0; SIMBAR={7B37EC33-AF75-48D2-9930-4E9EF2ABA545}; Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1) ; SLCC1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729)

    Thank you,
    Morbus! It worked like you said. Anyway I think the problem starts with maybe needing to completely clean up my OS and drives as they keep "filling up" real fast - much faster than my usage. Uninstall wouldn't work so I just oened up programs and fond the .exe and then deleted it. Scary moment as I really have seen others so mess up everything doing this but download went well of new copy and yes I have all my bookmarks and settings. YAYS!! so thank you again. Also running so much faster and no glitches like tabs not working th way they should. In end I think I need to get an upgrade from Vista home basic. and just then add my files one at a time to see how all goes.

  • I have Windows 7, Mozilla older version won't stay without upgrading to Mozilla 5.0 Mozilla 5.0 won't work with Windows 7 please help

    I have a new Dell, Windows 7. IE and Chrome work beautifully (I had to install these to get onto the Internet since Mozilla won't work). Older versions of Mozilla worked for a few seconds, but then the auto update kicked in (to 5.0). I even tried to stop the auto updates immediately after installing an earlier version, that didn't work either. Mozilla will not allow me to enter text, lets me enter a few letters then freezes. Please advise. Thank you, Mary

    Hi Guys,
    I had this same problem too, and i want to share to all of you my own fix for this kind of problem;
    (READ FIRST: ''This step will wipeout everything that mozilla saved on your computer including : password, history and bookmarks''.)'''
    '''1. download the Revo Uninstaller''''''
    - quick step guide for this:
    select mozilla firefox, don't forget to uninstall everything that relates to mozilla including registry to clean them all up.
    '''2. download mozilla firefox again'''
    - AND REINSTALL. however on this stage, in some cases mozilla will not open at this stage.
    '''3. Uninstall Mozilla firefox again NOW using control panel.'''
    '''4. Restart the computer to refresh everything.'''
    '''5. Reinstall mozilla firefox again, once you have received the prompt for "exporting or importing etc.. etc.. from Microsoft" that means its already working.. it will take around 5-10 sec to load up (in my case) .'''

  • T420 Headphone Jack won't work in Windows 7

    Hi all,
            I've recently got a T420 4180A32 (Conexant CX20672) and the headphone jack doesn't work under Windows 7. It works when I boot (natively) into Ubuntu, but obviously when I run a Virtual Machine into Ubuntu through Windows, it doesn't work either.
    I have:
    - Uninstalled and reinstalled the driver version that came installed.
    - Installed,  Uninstalled and reinstalled a newer driver version.
    - Uninstalled the old driver and installed the new one.
    - Reverted to using the generic High Definition Audio driver. The speakers work fine but again, headphone jack doesn't.
    - Established that it obviously isn't a hardware problem.
    - Uninstalled then reinstalled DirectX
    - Tried various headphones on the off chance that they were the problem. They weren't.
    I haven't:
    - Done a full reinstall of windows 7 (although I might)
    - Tried Windows 8, although again, I might as I have an unused licence for it and I really want my headphones to work.
    That's about all the info I can give. Besides this problem, the laptop runs great!
    Any help would be appreciated.
    Thanks

    I have now noticed that when using ubuntu the headphones work but that won't mute the speakers, so I am starting to think it could actually be the jack, as the headphones, as a device, arent dectected by ubuntu either, they just work because they are plugged in, I guess it's the way each OS works.
    Check if that happens in your computer as well. Also, where did you check the prices of compatible sound cards? Which should I buy? I may go to a Lenovo store to get it fixed.

Maybe you are looking for

  • Windows Vista and Graphical Screen painter (SE51)

    Hi, I am using Windows Vista Business Service pack 1.  SAP GUI 7.1 with patch 9. When I try to launch a graphical screnn painter tool such as SE51, I am always greeted by a Character screen painter.  I have tried all options by changing settings in c

  • How to design model for staging layer.

    Hi expert,      what is the rule when design staging layer? such as how much layer needed for staging? and what objects used in staging? why different layers needed for staging .etc.?

  • Is automatic feed discovery no longer available on Firefox 4?

    In previous versions of Firefox, Live Bookmarks had the ability to automatically detect RSS feeds and alert you to their existence by placing an icon at the far-right of the address bar. With the Firefox 4 beta this doesn't seem to happen. Was that f

  • How to know last statements

    Hi All, How can i know, what are the statements have run on yesterday in my database for a particular user? Thanks Desis

  • CX_SY_READ_SRC_LINE_TOO_LONG what does it mean ?

    Hello all. I've got the problem with FM 'REUSE_ALV_FIELDCATALOG_MERGE'. My report always fails at calling this FM. Here is the part of error message that i get: An exception occurred. This exception is dealt with in more detail below       . The exce