Hp 5510 won't print black before and after installing new cartridge. have done specified checks.

HP Photosmart 5510 won't print black before and after installing new cartridge.  Have done specified checks.

sueali301 wrote:
Been through all steps. Cannot find levers.The printhead on the Photosmart 5510 is not removable.  For the Photosmart 5510 the troubleshooting steps in the document here may help.  Especially make sure the vents are cleared.  If that does not resolve the issue then resetting the printer as described in the post here may help.  If this does not resolve the issue then read the entire thread here and try requesting reset instructions. If your printer is under warranty I suggest you contact HP for warranty service.  If you are in the US call 1-800-HPINVENt, elewhere see the contact information here. 

Similar Messages

  • Re: hp 5510 won't print black before and after installing new cartridge. have done specified checks

    I've followed all of the instructions and still no luck...what's worse is that I can't seem able to PM you for help.  Please get back in touch with me as I would like some sort of remedy.

    Hello Redwing1991,
    Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
    I see you have tried ALL steps listed here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, with no success.
    Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
    I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
    I hope to hear from you soon.
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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  • 5510 won't print black

    This is from the USA. My 5510 all-in-one will not print black. This started when black ink was LOW. All cartridges have been replaced. Cleaned print heads, tried to align cartridge could not be completed because the printed sheet was not recognized on the glass top. I've powered down, removed power supply.  Reseated cartridges too.  Printer is 8 months old with a very modest amount of usage. Looks like a lot of folks have been having this problem with the 5510. Can you offer any assistance?

    Hi @el1995,
    Appreciate the continued efforts, can you please let me now which Country/Region you are in?
    Thanks, 
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • Re: HP 5510 won't print black

    I've looked at the series about this. My printer has just stopped printing black -changed cartridge (real HP) and done all diagnostics. Is it dead?

    Hi @AlastairF,
    Welcome to the HP Forums!
    I'm sorry to hear your Photosmart 5510 has been having issues printing black but I will certainly do my best to help
    You had mentioned you've done all diagnostics, but without specifics, can I please have you verify you've tried all of the steps within this Printer Prints a Blank Page or Does Not Print Black or Color Ink document? Thanks!
    If those steps don't resolve the issue, can you please let me know what country you're in and whether the printer is in or out of warranty? Much appreciated.
    Hope to hear from you soon!
    In support of Movember
    Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
    **MissTeriLynn**
    I work on behalf of HP

  • Photosmart 5510 won't print black

    Hi there, my Photosmart 5510 stopped printing black. I have been reading the forums for several days now and have tried a bunch of things but am still at a loss so any help would be greatly appreciated. This is super frustrating!!!!
    Here is what I've tried so far:
    -everything in the HP document about not printing black (bought new cartridges, used a pin to check cartridge vents, etc)
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    - used the "clean printhead" function on the printer a few times
    The only thing that has sort of helped was when I tried the reset (the one where you unplug the power cord while printer is on, then unplug from outlet, wait 15 seconds and then plug back in). When I did this the first time the black text printed out a faint purple (reminded me of the purple ink from back in the 80s when you used a copying machine) instead of blank so at least there was actually something. I tried the reset again and the black actually printed! When I tried to print again it went back to the faint purple. Eventually that stopped and I did the reset again to at least be able to print out the purple. I have not been able to get the black ink to print again though. I do have to keep doing that reset frequently to even be able to get the words to print in the rain purple instead of black however.
    Thanks for any help you can offer!

    Yes, this is called composite black, so it uses the colors to create the black pigment: 'printer will mix color ink to print the black portions, even for text.  While this may work in a pinch it is not really a solution as it will cost more to print with the color ink, it will take several times longer to print and the quality for text will not be as good'. -Source If you are still not able to print in black ink, please leave me with your Country/Region, I will watch for your reply. Thanks,   

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