HP 5514 not printing with brand new black ink cartridge

Ok so I have the same issue as everyone else here - new cartridges but won't print - specifically black. Other colors print fine. Cartridges have expiration of 2016 and were made in China. I put a new one in last night - got 2 pages printed out and all was good, color printed, black printed. Woke up this morning and no black - nothing, nada, zilch. I did everything recommended - multiple passes on cleaning, checked vent holes, etc etc etc...have now lost most of my color ink from printing the test pages - still no black.
So my unit of course is out of warranty - so now what? Like the others - product was not overly used - a few pages a week - nothing massive. So it should still have life left you would think.
Next steps please? Really can't afford a new printer no matter how cheap they are these days...and with no warranty - what are my available options????
Thanks - btw I worked for HP for a number of years in a small division if that gets me any brownie points....

Hi @LAnn15,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5514, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
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maryamjan wrote:
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This question was solved.
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Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
I would like you to continue here: Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages, I understand you may have done some of these steps already but I need you to complete all steps in order to resolve the missing black issue you are experiencing.
Please note: There are three printhead cleaning stages. Complete all three stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the last (third) cleaning stage to start the first stage of the cleaning process over again.
If you are still unable to print in black ink, I suspect the issue may be the printer and not the cartridge. Please let me know which Country/Region you are in as well as the product Warranty status: HP Warranty Checker
I hope to hear from you soon.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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