Hp 5535 will not scan, error message printer not found

I have a HP Envy 5535. I have only been able to scan one time with it. I scanned 22 documents, after running HP Scan Doc 4.4. Each time the HP Scan Doc states that everything is OK, yet as soon as I try to do even a test scan, I get the error message "Printer not found." I have also tried to run this scan with my McAfee virus firewall off, and it still doesn't work. I have also identified it on McAfee as part of my network.
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Hi @prazdancr,
Welcome to the HP Forums!
I am sorry that you cannot scan with your HP Envy 5535, but I am happy to help!
For further assistance I will need to know:
If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
If the printer is connected, Wireless, or USB.
If the printer is able to make copies by itself.
If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
In the meantime, please try going through this scanning guide. A 'The computer is not responding' Error Message Displays During Scanning.
Hope to hear from you soon, and have a nice day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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