HP 5610 all in one PAPER JAM

How do I open my printer to remove paper jam?
thanks!

@CAGY, take a look at this HP link on how to clear a jam.
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I am not a HP employee.

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HP Officejet 5610 All-in-one paper jam problem

Please is anyone out who can heIp me.
I tried to print a word document from my computer and my printer came up with the following message: Paper jam: clear jam and press ok. I have looked through the printer to see if there is any paper jammed in the printer. I just couldn't find any. This is the first time I have experienced this paper jam problem with my printer.
On pressing the OK button resulted in the printer making some strange noise (sounding as if it is trying to pickup a paper) with the catridge mechanism sliding from one side to the other for about 10 seconds without a paper in the paper tray being picked up. It then shows the paper jam message again and again. It has been the same for the last 5 hours and I need to print some documents urgently.
I have tried all of the following troubleshooting I found on the HP website without any joy.
Step one: Remove any loose paper Remove any loose paper from the input tray.
Step two: Clear the jam from the back of the Allin-
One 1. On the rear of the product, press in the tab on the left side of the rear access
door to release the door. Pull the door away from the product to remove it. Gently pull the
paper out of the rollers. CAUTION: If the paper tears while being removed from the
rollers, check the rollers and wheels for torn pieces of paper that might have remained
inside the product. Loose pieces of paper will cause future paper jams. Replace the
rear access door. Gently push the door forward until it snaps into place. Press OK to
continue the current print job. If the issue is not resolved , continue to the next step. If
the issue is resolved , you do not need to continue to the next step. If these steps
resolved the issue , there is no need to continue troubleshooting. If the issue persists , see the next step.
Step three: Clean the rollers Turn off the unit, and then unplug the power cord. Press in the tab on
the left side of the rear clean-out door to release the door. Remove the door by
pulling it away from the unit. Wipe the paper rollers with a lint-free cloth lightly moistened
with distilled or bottled water. Rotate the rollers with your fingers to clean all the way
around. Allow the rollers to dry completely, and then replace the rear access door. Plug
the unit back in and turn it on. If these steps resolved the issue , there is no need to
continue troubleshooting. If the issue persists , see the next step.
Step four: Clear the jam from the automatic document feeder (ADF) Lift the cover of the ADF.
Lifting the ADF cover Gently pull the paper out of the rollers. CAUTION: If the paper
tears when being removed from the rollers, check the rollers and wheels for torn pieces
of paper that might be remaining inside the product. Loose pieces of paper will cause
future paper jams. Close the cover of the ADF. If these steps resolved the issue ,
there is no need to continue troubleshooting. If the issue persists , see the next step. The
next step couldn't be done because the paper is not loading.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP Officejet 5610 All-in-One Paper Jam

Hi, I'm getting a paper jam error on my printer screen when setting up my 5610 after a long time of no use. I followed this guide but it did not work. I checked the back, the rollers, everything. The problem is that the cartridge carrying box goes from right to left once and then from left to right and when it tries to go left again it is stuck in place. It keeps trying to go left but to no avail. After a bit, I get the paper jam error but there is no paper anywhere in the printer. What can I do?
Thank you.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP officejet j4680 all-in-one paper jam issue

I bought HP officejet j4680 all-in-one two months ago from a dealer. Now it keeps telling me a "paper jam" which doesn't exist. I tried everything from the troubleshooting in HP website. The jam light just keeps blinking. Now I am so frustrated with this product.

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

HP OfficeJet All-in-One Paper Jam

I have been given to troubleshoot an OfficeJet 6210 All-in-One Printer/copier/fax machine. It suffered a paper jam for its troubles. I had cleared the jam from the machine and checked everywere else I could check freely without cracking it open. I restarted it and it gave me the same error. I finally had it do a partial reset to try and fix it. What it gave me was the same error message. Short of opening it up with a screwdriver and patience, what could potentially still keep giving me the error message after all steps have been taken to clear it and it failed?
Daniel Ray Seelye

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

Hp 1350 all in one "paper jam" message

I have a HP 1350 All In One Printer and I can print a test sheet but I can't print, I get a "paper jam" message. Help

Hard Reset – While printer is powered ON, pull
the power cord from the printer then from the
wall. After 30 seconds reconnect power to
wall and printer. This will trigger a ‘dirty power
up’ and restore the printer to a known good
condition (if it is possible). No user settings
are lost with a ‘hard reset’.
This ‘Hard Reset’ is one of the most powerful
tools to use when the printer hardware is not
functioning properly!
Although I am working on behalf of HP, I am speaking for myself and not for HP.
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Happy Troubleshooting : )

HP PSC 2355 all-in-one Paper Jam Error

Hi. I have an HP PSC 2355 all-in-one printer that has worked well for a long time but when i switched it on today to do some printing, it made some strange noises and when i tried to print it sent an error saying there was a paper jam - but there was not !
It feeds a sheet of paper in about half way through then stops and the error is displayed.
I tried doing a copy, and the exact same thing happens.
Has anyone got an idea what has gone wrong ?
Thanks.

Make sure to follow all steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=au&dlc=en&lc=en&product=422000&tmp_...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

OLD PSC 2175 all in one PAPER JAM

I have tried every suggestion I could find on this forum and went so far as to take it apart and clean up the ink dribbles and reset all cable connects. then I did the uninstall/reinstall.
When I try to print, The paper comes too far forward by about an 1.5 or 2 inches and then I get the pop up "JAMMED". I pull the paper thru, reinsert it in tray, press enter and it prints. Is it time for the trash heap? It's seven years old but has only done about 2 500 packs of paper. Thanks for any help.

Make sure to follow all steps here:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00212225&cc=au&dlc=en&lc=en&product=422000&tmp_...
Although I am working on behalf of HP, I am speaking for myself and not for HP.
Love Kudos! If you feel my post has helped you please click the White Kudos! Star just below my name : )
If you feel my answer has fixed your problem please click 'Mark As Solution' and make it easier for others to find help quickly : )
Happy Troubleshooting : )

5520 mg pixma all in one paper jam.

the printer mg 5520 pulled in two sheets at once and now have message on moniter- turn off, and back on ;and also- directions to transport unit on rear side which I do not understand

@CAGY, take a look at this HP link on how to clear a jam.
Please mark the post that solves your issue as "Accept as Solution".
If my answer was helpful click the “Thumbs Up" on the left to say “Thanks”!
I am not a HP employee.

What ate the best Cartridges for printing Photos in a office jet 5610 all in one?

I have a Officejet 5610 all in one and I am having trouble printing photos. I am using the Tricolor Cartridge and the Photo cartridge with new HP paper and the photos look terrible. What am I doing wrong?

Please provide some details of the problem - do you see banding, improper colors or ??? What program are you printing from? What operating system?
I would start by checking the print settings. Select "Best" for the print quality and select the proper photo paper type.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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HP Officejet 5610 all in one Communication Error Message on Mac with 10.10.2

Hi,
I got a new MAC computer running 10.10.2 Yosemite. I own the HP 5610 Officejet all in one printer. The new computer doesn't recognize the printer or scanner. I went to my applications folder and tried to uninstall the HP software but the printer doesn't show up there. I also downloaded the 3.0 software driver and tried to install it.
I can print from a document without a problem but I can't scan.
Any ideas on how to solve this/
Thank you.

Hey @PRLady ,
Welcome to the HP Support Forum. I understand that you're having scan to Mac issues with your HP Officejet 5610 All-in-One Printer. I would like to assist you with enabling scan to Mac OS X 10.10 Yosemite.
My colleague @X-23 has assisted another HP printer user with essentially the same issue in another Forum post. Click here to access troubleshooting steps that may resolve your scanning issue.
As HP has not released a Full Feature driver available that's directly compatible with Mac OS X 10.10 Yosemite, my colleague has outlined the steps in which you may add your printer into the Mac. (In this type of setup you would be using the built-in HP drivers that are available through Apple).
Please respond to this post in regards to your troubleshooting result. Best of luck with your setup!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Can't scan from 5610 all in one front panel

I have an HP5610 all in one installed on my Dell Vostro 200 with E6550 dual core processor, XP SP3 home OS. I noticed the problem when I tried to scan from the front panel of my 5610 and the orange exclamation light started blinking. The display said "No Scan Options". I ran the HP Print and Scan Doctor and it said to set the front panel scan destinations. I selected the default settings and closed the HP Direc.exe. When I opened the HP Direc.exe and looked for the panel destination that I set, I saw that they did not save. I can scan just fine using the HP software and have been doing so for many years. I now am wondering if I have had this issue all along, especially since I never remember trying to scan from the front panel of my 5610 until the other day.
I have done just about everything the Printing and Scan Doctor told me to do. I have shut down my 5610, unplugged it for several minutes, plugged it back in, removed the all in one program and reinstalled from the HP website. What is strange...I have the 5610 software installed on a Dell 3000 Dimension I have in a home network and it works perfectly. I'm seriously thinking about moving the 5610 in the room with my Dimension 3000 and buying a (print only) printer for my Vostro 200. I can work around this but I can't stand to have something not work correctly with a very good computer. Please, no comments on my preferred operating system. I am not upgrading, and as I said, this all in one works perfectly with a PC built in 2004. And contrary to belief, I am still getting security updates on a biweekly basis from Microsoft. One day last week I got 8 in one day. Thanks all for all of your excellent help!
Buzbo

Hi @buzbo,
Welcome to the HP Forums!
I noticed that you cannot scan from your HP Officejet 5610 all in one front panel to your WIndows XP computer. I am happy to help you with your scanning concerns!
Please see the following guides:
A 'No Scan Options' or 'Scan settings are not set' Message Displays for HP All-in-One Printers When ....
An 'An error occurred while communicating with scanning device' or a 'There is no computer connectio....
Hope these guides are helpful, and have a good day!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Installation problems Officejet 5610 All in One on Windows 8.1 64 bit

I have a HP Officejet 5610 All-in-One printer that I have had for a few years. It has worked well on the old computer but the computer died. I purchased a new Dell Laptop with the Windows 8.1 64 bit operating system. The printer works fine but the scanner won't work since there is no software in the computer. I went to the HP Support website and tried to down;oad the drivers/software. The download failed 6 times. i finally tried anothe computer and after 4 failures. I was able to down load all 402MB of software. I saved it to a portable USD drive and returned to the Dell. I started the install and got to the begin installation screen. Unfortunately, right after it finished extracting the files. I got a pop up dialog box with the error message "System cannot find file specified". I went to HP Support and the website said to search the Windows file and remane the file extensions on all hpoins*.dat and hpwins*.dat files to .old file extensions. Unfortunately, there aren't any and they don't have any other suggestions.
Does anyone have any ideas?

Hi d-hammer,
Welcome to the HP forums!
I'm sorry to hear you've been having issues getting your Officejet 5610 installed on your new Windoes 8.1 computer but I'm hoping I can help you out
On your new Win 8.1 computer do you have an anti-virus program? Anything like McAffee, Norton, BitDefender, Avast, or anything like that? If you do, it's likely that the firewall within that anti-virus program is blocking part of the install. If you have any anti-virus on your computer you'll need to disable the firewall and the real time scanning within before you try to run the installation again. If you're not sure how, contact the anti-virus company and they should be able to let you know how to do those steps.
Let me know how that goes for your and we will go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

HP Officejet 5610 all in one "Door Open" error msg

HP Officejet 5610 all in one printer:
"Door Open" error msg when door is closed. Can't print.

Hello DSYW,
Please check your inbox for further instructions.
If issue still persists after you have performed steps mentioned in you inbox, then its a printer hardware failure and printer need to be serviced.
Please call HP Tech Support for further assistance.
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
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Although I am an HP employee, I am speaking for myself and not for HP.

5610 All in One Not printing after changing both cartridges

I just changed both the color and the black cartridges on my Officejet 5610 Aii-in-one and now it won't print anything. I did the cartridge alighment and it completed it successfully as far as I can tell.

Hello @Matthew2913,
Welcome to the HP Support Forums!
I would like to assist you today with resolving the print quality issue that you're experiencing since installing new cartridges in your HP Officejet 5610 All-in-One Printer. Thank you for including in your post that the alignment went through successfully.
At this point I would like you to run through some print quality troubleshooting steps. Can I please have you start troubleshooting by clicking here. Once the support document opens please run through step 1, step 2, step 3, and step 4. This includes any sub-steps under each of the steps listed. Please pay close attention to the 'Missing Colours' section under step 4.
Please respond to this post with the result of your troubleshooting. Best of luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

HP 5610 all in one PAPER JAM

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