HP 6122 printer I can't get it to print in color.

I have checked everything, restarted, rebooted computer and it will not print in color. I changed the ink cart. Went into printer devices and it looks ok. On the screen that has the FEATURES listed, the color choice is grayed out. Why would that be? I work at an elementary school and noone has the original disk to the printer. I could just reinstall but it's killing me to find out why it's doing this. Thanks for any ideas.

Hi ksml3311,
Are you using OEM HP or remanufactured ink cartridges?
XP Full Feature software and drivers:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=dj-7515-3&cc=us&dlc=en&lc=en&o...
Vista Installation instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00808478&cc=us&dlc=en&lc=en&os=2093&product=830...
Windows 7 Installation instructions:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01796821&cc=us&dlc=en&lc=en&os=4063&product=830...
I am an HP employee.
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Last edited by colbert (2008-01-09 17:34:32)

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next
Last edited by broch (2008-01-10 01:15:24)

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