HP 620 Notebook webcam not recognized

Hi,
My friend has an HP 620 Notebook computer, and the webcam is not and has never been recognized by the computer.
It's not listed anywhere in device manager, and despite attempted installations of multiple versions of driver software packages, neither of us can get it to be recognized at all. Any help would be appreciated.

Hi msladydarkness,
Thank you for your query, I will do my best to assist you!
I grasp that your Webcam is not showing in the Cyberlink software.
Here are two links that I believe will assist you.
Webcam Troubleshooting (Windows 7)
Testing a Webcam Using YouCam
You can run The HP Support Assistant to help with HP updates and resolving issues.
You could also try Using Automated Troubleshooting (Windows 7) to help with this difficulty.
If you would like further assistance. please verify that you are running Windows 7 and the results from your troubleshooting.
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

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Sorry, I can not see the image. Please follow instructions from this link to fix.
Windows 7:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02452221&lc=en&cc=us&dlc=en
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hello @happytohelp,
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I understand that your notebook is not recognizing the new or old RAM module in one of the memory slots on your notebook, and that your system displayed a CMOS error. Which slot on the system board is affected when you insert a new RAM module, and is it inserted by itself? I would be happy to help you, but first I would encourage you to post your product number for your computer. Below is a is an HP Support document that will demonstrate how to find your computer's product number. In addition, it will also help if you indicate which operating system you are using; and whether your operating system is 32 or 64 bit. The more information you can provide, the better!
How Do I Find My Model Number or Product Number?
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Is the Windows Version on My Computer 32-bit or 64-bit?
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Cheers!
MechPilot
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks” for helping!

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Hello Manny264,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I would encourage you to post which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this we can provide you with accurate information.
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
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"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Hello
I have a Dell Optiplex GX0, Pentium-3 730MHz, 384 SDRam, 2 USB ports, Win XP pro SP2. All are fully operational. Newest Creative Webcam driver (2002 for xp, something like that)
My webcam 5 was ok until this morning
the day before yesterday: ok
yesterday : ok ----------- and then I installed Active Webcam 7.6 (webcam CCTV software)?I configure, etc. It works.
this morning: ok ---I change some configs :gain / frequence Hz / via the Creative config sofware, it's ok?----------then I use Active Webcam 7.6 : I change the frame rate configuration of this programm (5 +"apply", then 20 +"apply", then 5 +"apply" , 0 +"apply" ) It's okay agin?
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Even the Creative config sofware freezes when I want starting it. well, I kill it too.
I reboot, AND THEN.......crap.... I see the usb icon on the tray of the task bar?saying "DEVICE NOT RECOGNIZED" ......and the device manager of the system panel does not show my webcam 5 any longer.
........well nothing very annoying, I thought, it is worth rebooting, re-install creative software/driver with new/old versions, seeing some topics on forums etc...
NOTHING, I re-intall, plug-unplug before or after (re)installation, verify USB status via the device manager (it says ok, except for the "not recognized device" http://forums.creative.com/i/smilies...miley-wink.gif and via the BIOS (already switch on).
Can you help me please?Thank you for your advice !
Message Edited by testimonio on 11-26-2006 03:39 PM

Mmmmmmmmhmmmmmmmm?After many many attempt of pluggin/unpluggin, I achieve to detect and keep my webcam detected. It is working a little bit...... I mean everything is ok, but when I attempt to reach the "source" option of Creative Webcam Control, this programm freezes and the webcam LED becomes switched on for an unlimited period. The only way escape it is to plug/unplug again several time. I HAVE AN ANSWERABLE QUESTION NOW?: :smileyvery-happy:--How can I reset my "source" and other options of Creative Webcam Control in order to get the original automatic producer settings ? --Moreover, I fear the register still definitely keep a trace of my old/bugging settings (that's why I get problems even though I re-install). How can I erase Creative Webcam 5 settings and Creative Webcam Control settings in the register, before properly re-installing my new drivers+programs ? Ps : should I keep the old driver, or take the xp whql driver ? (the new driver might be a source of problem ?)
Message Edited by testimonio on 11-27-2006 02:23 AM

HP 620 Notebook webcam not recognized

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