Hp 6310 all in one printer keeps automatically uninstalling

HP 6310 All-in-one printer purchased in 2008.
The printer keeps automatically uninstalling itself.
1. I have tried everything including downloading drivers.
2. I have completely uninstalled and reinstalled from disc. It still keeps happening.
3. I have tried leaving the computer and printer on over night so that the setup does not change. No it still happens.
4. Even when I do get it printing. It can print of some pages. The after some pages it decides that it and the printer has again uninstalled.
5. It can take hours to get the printer to work. Installing, switching the printer on and off. Even when the printer is set up and states its all ok. The printer won't work. Well sometimes it might but mostly not.
HELP.
Vi

Hello @Vipro9 , and welcome to the HP Forums, I hope you enjoy your experience!
I see you are experiencing printer driver issues. I would love to try and help you, but I do need a little information first. I am linking a few HP Support documents below that will show you how to find which operating system you are using. Also, if you're using Windows, please include whether your operating system is 32-bit or 64-bit.
Mac OS X: How Do I Find Which Mac OS X Version Is on My Computer?
Which Windows operating system am I running?
Is the Windows Version on My Computer 32-bit or 64-bit?
Also, do you have the same issue making a copy as opposed to a print?
Good luck and please let me know the results of your findings. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

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Problem setting up HP 6310 all-in-one printer/scanner

I have just installed archlinux for the first time, and so far everything is working great except for a HP 6310 all-in-one printer/scanner. This printer is connected by wire to a router, and the computer communicates with the router over a wireless connection. I have managed to install the printer through cups and print a test page. The problem is getting hplip and sane set up. I belive that if I get hplip set up correctly that that will take care of the sane problem.
Trying to install the printer with hp-setup:
[mike@archy ~]$ sudo hp-setup -i 192.168.1.104
Password:
HP Linux Imaging and Printing System (ver. 3.9.12)
Printer/Fax Setup Utility ver. 9.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
(Note: Defaults for each question are maked with a '*'. Press <enter> to accept the default.)
Setting up device: hp:/net/Officejet_6300_series?ip=192.168.1.104
| PRINT QUEUE SETUP |
Please enter a name for this print queue (m=use model name:'Officejet_6300'*, q=quit) ?
Using queue name: Officejet_6300
Locating PPD file... Please wait.
error: No PPD found for model officejet_6300 using new algorithm. Trying old algorithm...
Found PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Enter a location description for this printer (q=quit) ?computer room
Enter additonal information or notes for this printer (q=quit) ?
Adding print queue to CUPS:
Device URI: hp:/net/Officejet_6300_series?ip=192.168.1.104
Queue name: Officejet_6300
PPD file: drv:///hp/hpcups.drv/hp-officejet_6300_series.ppd
Location: computer room
Information:
error: Printer queue setup failed. Please restart CUPS and try again.
Restarting cups doesn't change anything.
Running hp-check gives this:
[mike@archy ~]$ hp-check
HP Linux Imaging and Printing System (ver. 3.9.12)
Dependency/Version Check Utility ver. 14.3
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
Note: hp-check can be run in three modes:
1. Compile-time check mode (-c or --compile): Use this mode before compiling the
HPLIP supplied tarball (.tar.gz or .run) to determine if the proper dependencies
are installed to successfully compile HPLIP.
2. Run-time check mode (-r or --run): Use this mode to determine if a distro
supplied package (.deb, .rpm, etc) or an already built HPLIP supplied tarball
has the proper dependencies installed to successfully run.
3. Both compile- and run-time check mode (-b or --both) (Default): This mode
will check both of the above cases (both compile- and run-time dependencies).
Saving output in log file: hp-check.log
Initializing. Please wait...
| SYSTEM INFO |
Basic system information:
Linux archy 2.6.32-ARCH #1 SMP PREEMPT Sat Jan 23 13:53:44 UTC 2010 i686 Intel(R) Pentium(R) III CPU 1133MHz GenuineIntel GNU/Linux
Distribution:
unknown 0.0
Checking Python version...
OK, version 2.6.4 installed
Checking PyQt 4.x version...
OK, version 4.6.2 installed.
Checking for CUPS...
Status: scheduler is running
Version: 1.4.2
error_log is set to level: debug
Checking for dbus/python-dbus...
dbus daemon is running.
python-dbus version: 0.83.0
| COMPILE AND RUNTIME DEPENDENCIES |
note: To check for compile-time only dependencies, re-run hp-check with the -c parameter (ie, hp-check -c).
note: To check for run-time only dependencies, re-run hp-check with the -r parameter (ie, hp-check -r).
Checking for dependency: CUPS - Common Unix Printing System...
OK, found.
Checking for dependency: CUPS devel- Common Unix Printing System development files...
OK, found.
Checking for dependency: CUPS image - CUPS image development files...
OK, found.
Checking for dependency: DBus - Message bus system...
OK, found.
Checking for dependency: gcc - GNU Project C and C++ Compiler...
OK, found.
Checking for dependency: GhostScript - PostScript and PDF language interpreter and previewer...
OK, found.
Checking for dependency: libcrypto - OpenSSL cryptographic library...
OK, found.
Checking for dependency: libjpeg - JPEG library...
OK, found.
Checking for dependency: libnetsnmp-devel - SNMP networking library development files...
OK, found.
Checking for dependency: libpthread - POSIX threads library...
OK, found.
Checking for dependency: libtool - Library building support services...
OK, found.
Checking for dependency: libusb - USB library...
OK, found.
Checking for dependency: make - GNU make utility to maintain groups of programs...
OK, found.
Checking for dependency: PIL - Python Imaging Library (required for commandline scanning with hp-scan)...
OK, found.
Checking for dependency: PolicyKit - Administrative policy framework...
OK, found.
Checking for dependency: PyQt 4 DBus - DBus Support for PyQt4...
OK, found.
Checking for dependency: Python DBus - Python bindings for DBus...
OK, found.
Checking for dependency: Python devel - Python development files...
OK, found.
Checking for dependency: Python libnotify - Python bindings for the libnotify Desktop notifications...
OK, found.
Checking for dependency: Python XML libraries...
OK, found.
Checking for dependency: Python 2.3 or greater - Required for fax functionality...
OK, found.
Checking for dependency: Python 2.2 or greater - Python programming language...
OK, found.
Checking for dependency: Reportlab - PDF library for Python...
OK, found.
Checking for dependency: SANE - Scanning library...
OK, found.
Checking for dependency: SANE - Scanning library development files...
OK, found.
Checking for dependency: scanimage - Shell scanning program...
OK, found.
Checking for dependency: xsane - Graphical scanner frontend for SANE...
OK, found.
| HPLIP INSTALLATION |
Currently installed HPLIP version...
HPLIP 3.9.12 currently installed in '/usr/share/hplip'.
Current contents of '/etc/hp/hplip.conf' file:
# hplip.conf. Generated from hplip.conf.in by configure.
[hplip]
version=3.9.12
[dirs]
home=/usr/share/hplip
run=/var/run
ppd=/usr/share/ppd/HP
ppdbase=/usr/share/ppd
doc=/usr/share/doc/hplip-3.9.12
icon=/usr/share/applications
cupsbackend=/usr/lib/cups/backend
cupsfilter=/usr/lib/cups/filter
drv=/usr/share/cups/drv/hp
# Following values are determined at configure time and cannot be changed.
[configure]
network-build=yes
pp-build=no
gui-build=yes
scanner-build=yes
fax-build=yes
dbus-build=yes
cups11-build=no
doc-build=yes
shadow-build=no
hpijs-install=yes
foomatic-drv-install=yes
foomatic-ppd-install=yes
foomatic-rip-hplip-install=yes
hpcups-install=yes
cups-drv-install=yes
cups-ppd-install=no
internal-tag=3.9.12.29
restricted-build=no
ui-toolkit=qt4
qt3=no
qt4=yes
policy-kit=no
hpijs-only-build=no
lite-build=no
udev-acl-rules=no
hpcups-only-build=no
hpijs-only-build=no
Current contents of '/var/lib/hp/hplip.state' file:
# hplip.state - HPLIP runtime persistent variables.
[plugin]
installed=0
eula=0
Current contents of '~/.hplip/hplip.conf' file:
[last_used]
device_uri = hp:/net/Officejet_6300_series?ip=192.168.1.104
[installation]
version = 3.9.12.29
date_time = 01/24/2010 15:48:05
| DISCOVERED USB DEVICES |
No devices found.
| INSTALLED CUPS PRINTER QUEUES |
Officejet_6300_series
Type: Unknown
Device URI: socket://192.168.1.104
PPD: /etc/cups/ppd/Officejet_6300_series.ppd
PPD Description: HP Officejet 6300 Series, hpcups 3.9.12
Printer status: printer Officejet_6300_series is idle. enabled since Sat 23 Jan 2010 02:26:45 PM CST
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
| SANE CONFIGURATION |
'hpaio' in '/etc/sane.d/dll.conf'...
OK, found. SANE backend 'hpaio' is properly set up.
Checking output of 'scanimage -L'...
No scanners were identified. If you were expecting something different,
check that the scanner is plugged in, turned on and detected by the
sane-find-scanner tool (if appropriate). Please read the documentation
which came with this software (README, FAQ, manpages).
| PYTHON EXTENSIONS |
Checking 'cupsext' CUPS extension...
OK, found.
Checking 'pcardext' Photocard extension...
OK, found.
Checking 'hpmudext' I/O extension...
OK, found.
Checking 'scanext' SANE scanning extension...
OK, found.
| USB I/O SETUP |
Checking for permissions of USB attached printers...
HP Device 0xb1d at 004:002:
warning: Device URI: (Makeuri FAILED)
| USER GROUPS |
lp wheel network video audio optical storage scanner power users mike
| SUMMARY |
error: 1 error or warning.
Please refer to the installation instructions at:
http://hplip.sourceforge.net/install/index.html
Done.
I have a feeling that the problem is here:
warning: Printer is not HPLIP installed. Printers must use the hp: or hpfax: CUPS backend to function in HPLIP.
Something about the backend isn't right, but I'm out of my depth here. Any suggestions would be appreciated.
One other point. It works with no problem in Ubuntu with both hplip and sane, so I know it is possible. I just haven't figured out the trick yet.

Well, it's fixed now, but I'm not sure why. I hooked up a HP 3970 usb scanner to my computer and when I started xsane it not only found it, but also found the 3610 all-in-one on the network. I checked hp-tools, and the 3610 was there also.So everything is working now, but I'm still curious as to why the 3610 wouldn't work with sane and hp-setup until I plugged in the 3970 to the computer.

HP OfficeJet 6310 All-In-One printer won't print in color with new cartridge

HP OfficeJet 6310 All-In-One printer on a iMAC OSX version 10.9.5 system
Hello,
As I don't print in color much but had need to I discovered my printer not printing in color. I trouble shooted and even replaced with an new HP95 new from Office Depot ( I never buy refilled). The printer still won't print color but it advances the paper as if it was printing - just no ink on paper. I have cleaned thoroughly the ink jet heads, cartridge area, and run all the alignment and printer utilities. The test page print does not show color either. I have no error messages. Don't know what else to do.
thanks
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Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

TS4212 can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected. I have been looking for over a week now   and even chatted with the USA but cannot get it to work

can anyone help please.. since iCloud came on the scene My all in one printer keeps saying it is not USB connected.   what do I do
I have been looking for over a week now   and even chatted with the USA but cannot get it to work.
I am really struggling

Thanks
someone named Eloisa   she gave me   a phone no.   or visit hp.com/uk
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What to do with 6310 all in one printer when done with it?

Want to sell, donate, or recycle (in that order) my HP 6310 All-in-one printer. The door no longer shuts and an eror message frequently appears saying "carraige jam". We simply push "OK" and it works. Instead of trying to fix it -- we bought a new printer. So, what do we do with our old printer?
PS - I suspect an HP tech could fix this printer in 2 minutes and a handy computer type could fix it 15 minutes.

Hi @6310endgame, thanks for reaching out to the HP Forums!
If you are still wondering what do do with the 6310 printer I can help. In order;
Sell: You could try on online site and note that is is currently non functional, or maybe post it for parts
Donate: You could take it to a local mom and pop shop, perhaps they should use it for parts to repair another model, or they could repair yours.
Recycle: Take a look at the following link; Product return and recycling.
I apologize for the delay, but I hope this resolves your inquiry!
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

My 2210 all in one printer keeps giving the message "Remove and check cartridge"

My 2210 all in one printer keeps giving the message "Remove and check cartridge." Although I go through procedures outlined in manual, message keeps reappearing. Suggestions?

Hello again!
Still having problems but here's more info: Checked "Resume" but Message next to the job says ERROR but that 'Pinter is ready'.
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C7250 All in One Printer keeps jamming papers that are printed from Word

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The paper is jamming in the left hand corner when looking inside the printer. Something is too tight and catching the paper. Any suggestions?
Where can I take the printer to be fixed or do I have to send it to HP? If so, I;'ve been told it could cost me as much as a new printer. This printer is only possibly 2 years old. Any ideas??

I was having the exact same problem and came across this solution and it work!!!!!
I have seen this suggested in a HP Support Forum. See if it solves your problem:
1. Go to your printers folder, right-click on (the network connected) printer that you are having the problem with and select "Properties"
2. When the properties window opens, click on the "Ports" tab.
3. Near the bottom of the Ports tab window is a check box for "Enable bidirectional support", uncheck it and click "OK"
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This alignment page document may help:
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c03094803&lc=en&product=4116838&tmp...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

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hi,
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6310 All In One - Crashes IE7 when printing, (hpzui054.dll?)

I am calling on all you HP experts out there to assist me with a problem I’ve been experiencing with an HP Officejet 6310 All-in-One printer. What happens is the employee will be printing web based reports from Internet Explorer. She will click Print from the file menu and make some preference settings (draft mode, BW printing, fast printing). The print dialogue box appears fine and she can make those preference changes, however, it is when she presses the print button that she witnesses the error. What happens is, IE7 will crash (IE has experienced an error and must close…). Her IE windows will close and the printer will not print the page. She commented that she “knows” when the crash is about to occur because after pressing the print button, nothing happens for a few seconds, then IE crashes. This is not every time she tries to print. She may print (the exact same website) 5 or 6 times in succession and it will print fine. Then, out of the blue, it crashes. In one instance, she received an IE crash when she clicked the “Preferences” button in the print dialogue box.
Printing in Word and Excel has not appeared to cause this problem.
System Specs:
The laptop experiencing the problem is a Dell E6400 32bit system running Windows XP SP3 with 2GB of ram and an 80gb hard drive and Internet Explorer 7.0. It has all critical updates as of the week of the 23rd (Februrary). .Net frameworks include: 1.0, 1.1, 2.0, 2.0 SP2, 3.0 and 3.5. The laptop is a fresh install, and the employee commented that this problem happened on her original laptop before it was recently upgraded.
Driver version is the latest (7.0.1), right from HP’s support website. Connection method is USB.
What I have tried so far:
Uninstalled and reinstalled the printer using the included factory driver CD.
Uninstalled and reinstalled the printer using the FULL driver package from HP’s website
Uninstalled and reinstalled the printer using JUST THE DRIVER from HP’s website.
Attempted to print without selecting advanced preferences (Fast draft, BW printing, etc)
Errors details obtained during the times the crash occurred:
AppName: iexplore.exe        AppVer: 7.0.6000.16791       ModName: ntdll.dll
ModVer: 5.1.2600.5512         Offset: 000429fa
I hit properties, then features, and error came before I could select fast draft.
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: ntdll.dll      ModVer: 5.1.2600.5512      ModStamp:4802a12cf
Debug: 0       Offset: 000429fa
AppName: iexplore.exe      AppVer: 7.0.6000.16791     AppStamp:4949c35a
ModName: hpzui054.dll      ModVer: 60.54.45.0      ModStamp:443a1824f
Debug: 0       Offset: 000d3a9e
Our corporate issued laptops contain a “core” base group of programs (Office 2003, Adobe Reader, Vipre Antivirus, Sun Java, Google Toolbar). We try to keep them clean of any unnecessary programs that may conflict.
*Mention*, I have “Data Execution Prevention” on for Explorer.exe file. I understand there was a bug a while ago that caused certain HP printers to print blank pages if this was enabled. Not sure if it’s the same here.
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I have had no luck in troubleshooting the problem with the HP 6310 driver. After doing some reading on the forums, I was pointed in the direction of using an alternative driver. The forum poster recommended using the HP DeskJet 990c or HP DeskJet 5940 driver. I tested both of these alternate drivers out and they sent print jobs just fine. Below are instructions on how to setup an alternate print driver (using the 990c driver). Those wanting to use the 5940 driver must download and install that driver first, then follow the steps. The 5940 driver offers some advance features (such as "Fast Draft"), that the 990c driver does not.
Step 1: Install an alternate printer driver
To install an alternate printer driver for a HP DeskJet 990C printer, follow these steps:
1. Click Start, Printer and Faxes.
2. Double-click the Add Printer icon. Click Next.
3. When prompted, choose Local, and then click Next.
4. In the Manufacturers list, choose HP.
5. In the Printer list, choose the HP DeskJet 990C printer, and then click Next.
6. Choose LPT1 as the port, and then click Next.
7. The printer name should be listed as HP DeskJet 990C Printer.
8. Click No when the "Do you want your Windows based programs to use this printer as your default printer?" message appears. Then click Next.
9. Click No when the "Would you like to print a test page (recommended)" message appears. Then, click Finish.
Step 2: Configure the alternate printer driver
1. In the Printers Window, right-click the icon for HP DeskJet 990C printer.
2. Click Properties.
3. Click the Ports tab.
4. Click the down-arrow where it says "Print to the Following Port." Select DOT4_00x port that the all-in-one software created. The all-in-one's model number should appear as part of the port destination.
5. Leave the HP DeskJet 990C printer identified as using the following driver, and click Apply.
6. Close the Printer Properties window.
It is still too early to tell if this drive will be a suitable substitute. However the tests so far have appeared promising.

All-in-One printer spasmotic failure

I run 2 computers, using XP, and an Officejet 6310 All-in-One printer. Recently I have been having trouble getting the printer to print. Usually this happens when I start up my computer and printer, and the 1st print job results in the printer to hang-up, and the small camera-type sign on the bottom left front panel flashes. I unplug the machine, wait 30 seconds, and re-try. Sometimes this works, and sometimes not. What's going on, and what can I do?
I have tried re-installing the printer and drivers, but no change. I checked all the connectors, and they all seem to be OK.
Should I start my computers befor turning on the printer? or the other way around?
I have been using this printer for several years without any trouble, then this started. Maybe I had an update in XP, or by HP, that it didn't like? I automatically update software for these products.
Help.
Thanks
RLBobH

It may be a firewall problem with your Vista machine. Try disabling the firewalls and see if the problem goes away.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

PB with HP 6310 All-in-one

Hello all,
I just purchased a HP 6310 all-in-one printer. It installed just fine with my Win XP machine. I installed the software on the PB, but when I was asked to plug in the USB connection, no connection found. I use the USB ports all the time, so I know they work. It acts like a bad usb cable, but I am able to print from my other computer, so it is a PB issue. Does anybody know why the HP Setup Assistant does not see the printer when plugged in? Thank you.

Have you tried any other USB devices in the same ports on the computer?

Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

Uninstalled, reinstalled, 3 times. Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium. CD too old to use. Downloaded every option for drivers, software, updates, tools, etc. from HP. Plugged, unplugged, restart, etc. NOTHING worked. Scan Doctor error at Driver, Registry, Communication. Thoughts? Thanks
Error:

Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into scan errors. I would like to help!
I would suggest Uninstalling the Printer Software.
Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration. You can do so by following this document: How to perform a clean boot in Windows.
Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

New c4680 photo smart all in one printer. won't pick up paper to pull into printer.

HP C4680 Photo Smart All in One Printer.
Just out of box. At point in set up to print "allignment" page, but printer won't pull paper in. Goes thru the motions, but
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Hi there @dhengr!
Thanks for contacting the HP Forums!
I can see your having a print quality issue with your HP OfficeJet 6310. I should be able to provide documentation that will help locate a resolution. You mentioned you have already tried another HP95 tri-color cartridge with no resolution. I also noticed you said that the quality report from the printer also has no color ink.
If a stand alone test report is performed from the front of the printer such a printhead cleaning or print quality report and there is no color on the page then you are likely looking at a hardware issue within the printer. I have provided a document regarding Missing, Faded, or Dull Colors on the HP Officejet 6310 All-in-One Printer. If you follow the document from start to finish and still have the same issue then I would recommend contacting our HP tech support via phone. They deal with hardware warranty and replacement options.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Have a great weekend and thank you again for posting on the HP Forums!
Cbert
I work on behalf of HP.
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Hp 6310 all in one printer keeps automatically uninstalling

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