HP 6310 All In One showing Offline but it's not

Two other computers on home network are able to detect and print to an ethernet-to-router-connected HP6310. However, a third computer (Dell Latitude laptop) is showing the HP6310 installed in the Printer Folder on the home network, but is always showing up as Offline (it's not, because the other printers are able to print to it). So I can't wirelessly print to it from the Latitude laptop. However, from this same laptop, I am able to print wirelessly to ANOTHER printer (HP Laserjet 6P) that is on the network. I have tried turning off the network firewall, but that does not solve the problem.

nope...here are the options when i right click on the HP6310:
Open
Printing preferences
Pause printing
Cancel all documents
Sharing
Create Shortcut
Delete
Properties
 On the other HPLaserjet 6P printer that IS printing from the Latitude laptop, it doesn't give the USE PRINTER OFFLINE option either. However, there are some other printers in the folder (where do these printers come from anyway, like "Microsoft XPS Document Writer") that do give the option to USE PRINTER OFFLINE.

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    OK, found.
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    | USER GROUPS |
    lp wheel network video audio optical storage scanner power users mike
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    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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    Please click the Thumbs up icon below to thank me for responding.
    ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Sunshyn2005 - I work on behalf of HP

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    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
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    I work on behalf of HP

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      2.  Click Properties.
      3.  Click the Ports tab.
      4.  Click the down-arrow where it says "Print to the Following Port." Select DOT4_00x port that the all-in-one software created.  The all-in-one's model number should appear as part of the port destination.
      5.  Leave the HP DeskJet 990C printer identified as using the following driver, and click Apply.
      6.  Close the Printer Properties window.
    It is still too early to tell if this drive will be a suitable substitute.  However the tests so far have appeared promising.

  • 6310 all-in-one won't print!!!!

    6310 all-in-one will not print--after reload of driver...driver is up to date---still won't print!!!

    What operating system? Does the Officejet 6310 still make copies correctly?
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
    If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

  • Scan error 8, [(1, 0, -2147221500)] with Officejet 6310 all in one to Windows 7

    Uninstalled, reinstalled, 3 times.  Tested through Solution center& HP Print & Scan Doctor..unable to scan from an HP Officejet 6310 All-in-One printer, connected though USB to an HP Pavilion dv6 running Windows 7 home premium.  CD too old to use.  Downloaded every option for drivers, software, updates, tools, etc. from HP.   Plugged, unplugged, restart, etc.  NOTHING worked.  Scan Doctor error at Driver, Registry, Communication.  Thoughts?  Thanks
    Error:

    Hello @shelfy , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you're running into scan errors.  I would like to help!
    I would suggest Uninstalling the Printer Software.
    Once it is uninstalled, I would suggest putting your system into clean boot mode within the Microsoft configuration.  You can do so by following this document: How to perform a clean boot in Windows.
    Once the computer is in clean boot mode, I would suggest reinstalling the HP Printer Install Wizard for Windows.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

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