HP 6500 Software Install Problem Scanner

II use Op sys Win8.1.
I have trîed installing, reinstalling, using the deinstall utility tool before reinstalling and all recommended actions and cannot get the scanning to work. I continually get the message     c\users\eric\appdata\local\temp\7zs4ffa\hpslpsvc64.dll
Access is denied  evry 15 minutes whist the computer is the location with hp 6500
A HP 6520 at another location work fine.
Does anyone have a solution ?

Hi @efktd, 
I see by your post that you are unable to scan on the Windows 8.1. You keep getting the message "message c\users\eric\appdata\local\temp\7zs4ffa\hpslpsvc64.dll". I can help you with this.
It is possible that it might be caused by file corruption or Admin rights.
Change the folder options of the Admin users account settings to show all hidden files folder.
Windows 7 & 8 - Show Hidden Files and Folders.
To grant access to the folder, log into the one of the accounts where the pop up window occurs and navigate to that path, and double click on the folder. You will be prompted for the Admin users password to grant "permanent access to that folder". Click yes and the problem should be resolved for that account.
If you are still having issues, then uninstall the software. Uninstalling the Printer Software.
Perform a clean boot, turn of Microsoft Services and Startup programs. How to perform a clean boot in Windows.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Then run the download so it extracts again to the temp folder. Close out the installation.
Open the temp folder again.
Open the folder starting with 7z. (Example: 7zS2356)
Right click and run the setup with Administrative Rights.
Test the printer and scanning.
Go back and turn on the Microsoft Services and Startup programs.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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