HP 6500 Uninstall/Install Problems

Well,
I've toiled for 4 hours trying to re-install my hp 6500 that suddenly stopped working from my desktop (wired tcp). I ended up downloading the CD and running it but alas it fails every time. Usually when it tries to "discover" the network it hangs at 66%. I've read reccomendations to do a complete uninstall but no instructions are provided for working from the downloaded software (vice CD). I can still print from wireless laptops but not my desktop. My last action was to try to install it via usb but that crapped out somewhere as well. Any assistance would be most appreciated.
MDR

Hi dogtired,
Welcome to the HP Support Forums! I see your HP Officejet 6500 stopped printing from your computer. You tried uninstalling and reinstalling the software but everytime you attempt the installations it stalls at 66%, usually when it is trying to discover the network. I would love to get you back up and printing but require a little more information:
1. What is the Exact model of HP 6500 Printer you are using (as there a few in the 6500 series)?
2. What is your current Operating system, Windows or Mac and which version?
3. How do you want the printer connected, USB or Wireless?
4. Have you tried using the software download instead of the CD?
If you have a Windows OS later than XP, please start here: HP Print and Scan Doctor- It was designed by HP to provide users with the troubleshooting and problem solving features needed to resolve many common problems experienced with HP print and scan products connected to Windows-based computers.
Please let me know if the PSDR helps with the install, I will watch for your reply.
Thanks,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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HP 6500 Software Install Problem Scanner

II use Op sys Win8.1.
I have trîed installing, reinstalling, using the deinstall utility tool before reinstalling and all recommended actions and cannot get the scanning to work. I continually get the message c\users\eric\appdata\local\temp\7zs4ffa\hpslpsvc64.dll
Access is denied evry 15 minutes whist the computer is the location with hp 6500
A HP 6520 at another location work fine.
Does anyone have a solution ?

Hi @efktd,
I see by your post that you are unable to scan on the Windows 8.1. You keep getting the message "message c\users\eric\appdata\local\temp\7zs4ffa\hpslpsvc64.dll". I can help you with this.
It is possible that it might be caused by file corruption or Admin rights.
Change the folder options of the Admin users account settings to show all hidden files folder.
Windows 7 & 8 - Show Hidden Files and Folders.
To grant access to the folder, log into the one of the accounts where the pop up window occurs and navigate to that path, and double click on the folder. You will be prompted for the Admin users password to grant "permanent access to that folder". Click yes and the problem should be resolved for that account.
If you are still having issues, then uninstall the software. Uninstalling the Printer Software.
Perform a clean boot, turn of Microsoft Services and Startup programs. How to perform a clean boot in Windows.
Hold down the Windows Logo key () on the keyboard and the 'R' to open the run box, type %temp%.
Delete all files and folders from the temp folder. Choose skip if any pop ups appear saying any of the files could not be deleted.
Then run the download so it extracts again to the temp folder. Close out the installation.
Open the temp folder again.
Open the folder starting with 7z. (Example: 7zS2356)
Right click and run the setup with Administrative Rights.
Test the printer and scanning.
Go back and turn on the Microsoft Services and Startup programs.
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

MLA Uninstall + Install Problem

I have just upgraded to CCM 3.3.5 from 3.3.3sr4 and trying to install MLA 1-2-4a, however it says I have to uninstall MLA 1-2-2 (that I previously had installed on previous version of CM) before I can install the new version, when I try to uninstall from add/remove programs it can't find the uninstall file, any ideas on another way of uninstalling the old MLA??

Hi Paul,
This may be what you are looking for;
Error You cannot install MLA 1.2(4a) because an error message states that MLA is already installed, but
MLA is not found in the Add/Remove Programs list.
Possible Cause
Removal of the MLA registry key did not complete.
Corrective Action
Perform the following steps to work around this problem:
1. Check whether the following registry key is present:
HKLC\Software\Cisco Systems, Inc.\Multilevel Admin
2. If the registry key is present, delete the registry key manually before you install MLA 1.2(4a).
From this helpful doc for MLA 1.2(4)a;
http://www.cisco.com/en/US/products/sw/voicesw/ps556/prod_troubleshooting_guide09186a0080490d2f.html#wp37808
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Rob
Please remember to rate helpful posts.....

6500s Updater Installing Problems

I got my nokia 6500s a few months ago and my current software version is 03.80.
I have tried many times to install the updater unsuccessfully.
It goes well up to Step 5, when it actually installs.
An error message comes up saying this:
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After I click close or ok on the Error message, another one comes up saying:
"Installation operation failed. Fatal error during installation."
Please Help. What do I need to do, or what am I doing wrong?
Do I need to go to a Nokia Care centre to get it updated?
Early thanks for your help.

Hi benkid123456,
alternatively you may want to download the Microsoft script at http://www.microsoft.com/downloads/details.aspx?familyid=C717D943-7E4B-4622-86EB-95A22B832CAA&displa... , then run it to update your files for Visual Basic® Script Edition (VBScript.) Version 5.6, JScript® Version 5.6, Windows Script Components, Windows Script Host 5.6, and Windows Script Runtime Version 5.6.
In most of the cases this procedure helped to fix the Installer problems...

Uninstalling/Installing Problems

I recently purchased an iPhone 3GS but itunes will not recognise it. On advice of a friend I tried to uninstall itunes. I later found out that I was supposed to uninstall everything in a specific order - which I hadn't done. I'm now stuck with itunes (minus all the associated applications) and I can't download the updated itunes. Please help!

When go go to control panel>>uninstall a program, you see iTunes in the list, right?
If you right click on it you should get a list of options that includes uninstall, do you see that?
On not a valid win32 program, I assume you see this when you try to run the copy of itunessetup.exe that you saved on your PC, is that correct.
This happens because the download has been damaged, sometimes downloading with another browser works, also see this Apple article:
http://support.apple.com/kb/TS1406?viewlocale=en_US
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Install/UnInstall DLL problem

When I installed Quicktime something went wrong and it was a faulty installation and QuickTime wouldn't open. So I wanted to uninstall it and try again. However, when I try to uninstall I get this error message:
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Setup will now terminate.
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Thank you for all the information you provided; this really helps to provide a solution for you. Let's try a clean installation:
download the FP uninstaller from http://kb2.adobe.com/cps/141/tn_14157.html and save it to disk;
download the EXE installer for Internet Explorer from http://www.adobe.com/products/flashplayer/fp_distribution3.html and save it to disk;
close all Internet Explorer windows, then run the downloaded uninstaller;
restart Windows;
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Now open Internet Explorer and go to http://www.adobe.com/software/flash/about/ - can you see the Flash animation (rotating red 'f')?
Any problems during the uninstall/install process?

I can't uninstall/install FireFox due to a pop-up that says: Your computer must be restarted to complete a previous upgrade of Firefox..."

This problem arose when I attempted to upgrade my existing FireFox browser to the new FireFox 7. I clicked through the auto-update, but didn't think that anything changed, as the browser didn't look like the image in the feature explanation image I was viewing. I then tried to download Firefox 7, and when I tried to instal it, this process began.
I can't uninstall/install FireFox due to a pop-up that says: Your computer must be restarted to complete a previous upgrade of Firefox..." When restarted and attempted again, the same pop up appears and I am stuck in an infinite loop.
I cannot locate the Mozilla file within my program files to try and delete cantankerous upgrade components, which seems to resolve this issue for many people. See: https://support.mozilla.com/en-US/questions/796566
I also tried completely deleting Firefox, which didn't work either-- I ended up doing a system restore, only to be met with the same infinite loop.
Now, when I click on the Mozilla icon, nothing happens. No window opens, no error message, nothing.
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It is probably because you are not properly closing Firefox. Restarting your system would make sure that Firefox had terminated, but you do not have to do that.
To properly close Firefox on Windows systems, use
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When you get the message "Firefox is already running" it is too late, and you must force termination of Firefox through the Windows Task Manager before restarting Firefox. Windows 7 has a keyboard shortcut to save you a step "Ctrl+Shift+Esc" then on "Processes" tab, select "firefox.exe" and use the "End Process" button. More thorough would be to right-click on the "firefox.exec" and choose "End Process Tree".
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Reader 9.0 install problem

I too am having problems with this install. The message is twofold: Network not supported; then it's looking for something called 'sfr.msi file'.
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Unfortunately, Adobe has become so pervasive it's now a necessity. I have no other way to download needed forms.
Acrobat installed just fine.
Please help!

Mac OS 10.4.11: I could not open pdf docs today (12-24-08), uninstalled & installed Adobe Reader 9.0.0. pdf docs icons changed but open, however cannot open Reader from Applications and get: Adobe Reader
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Then immediately get this error message:
Adobe Reader could not install correctly.
Adobe Reader was unable to install a necessary component
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Any help out there for me?
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Adobe Story free application install problem

I have been using Adobe Story Free version for a year but with the most recent automatic update (Dec 2012) the desktop application will not open. Upon clicking the icon for Adobe Story it attempts to take an update but stops with the following message:
" Sorry, an error has occurred. This application cannot be installed because this installer has been mis-configured. Please contact the application author for assistance."
Does anyone know how to fix this?

Sandeep, Thank you! Adobe Story is okay now.
Date: Sat, 29 Dec 2012 10:58:48 -0700
From: [email protected]
To: [email protected]
Subject: Adobe Story free application install problem
    Re: Adobe Story free application install problem
    created by [email protected] in Adobe Story - View the full discussion
Hi, Please uninstall the current Adobe story application and then install latest from https://story.adobe.com/AIR/AdobeStory.air . That should fix it. Thanks,Sandeep
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Adobe captivate installing problem

Title: Adobe captivate installing problem
Question: I have purchased a Adobe Captivate 4 license and I have downloaded the setup file from adobe site and installed in a x86 windows XP machine which is joined in a windows 2003 server ADS.At first I installed as trial version once installed I provided the key after all a windows will come up with asking the license agreement I click accept but Nothing will happen nothing will run in the system, also I cant uninstall when clicking uninstall nothing is happen .I have tried installing by creating a folder under the program files as adobe2 then I can start the program but after a while or afte many time but this doesn't help .I have the same problem in other machines too. can any one help me?r a day it will again as the license agreement windows and I selected accept then the same problem I have tried reinstalling

How does this relate to GoLive?
Did you intend to post here?...
http://forums.adobe.com/community/adobe_captivate

Install problem - SAP Crystal Dashboard Design, departmental edition

I download a departmental edition trial version and I tried install it.
When finish a message said the installing was fine but then apears another message "Missing installdir reg key for installinverse, required for uninstall.
Key: SOFTWARE\SAP BusinessObjects\Suite XI 4.0\Installer\aurora
Value: Path"
Then another message saying a Runtime Error.
I have a windows 7 ultimate 64 based with a 2010 SP1 Office 32 edition.
Thanks in advance
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Edited by: SuperRato on Jun 28, 2011 2:53 PM
Edited by: SuperRato on Jun 30, 2011 10:19 AM
Edited by: SuperRato on Jun 30, 2011 10:22 AM

Hi,
Please look to it:
http://scn.sap.com/thread/3261354Re: Install problem - SAP Crystal Dashboard Design, departmental edition
Put your attention on my last comment on security updates to C++ libraries - don't install them.
Best regards,
Denis

After uninstalling/installing itunes I get this window 16 bit MS-DOS Subsystem The NTVDM CPU has encountered an illegal instruction CS:05aa IP:0480 OP: 6300 72006f Choose close to terminate. Neither ignore or close works

After uninstalling/installing itunes ( there was a problem with an upgrade) the following window appears on my account page
16 MS-DOS Subsystem
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Hi there,
I am also experiencing this problem, but with 1.4.2_06. Last week (late Jan 2005) the dynamic versioning was working fine, downloading and installing the latest version of Java as required.
However now (early Feb 2005), I am finding that after downloading the latest version of Java and beginning the install, I am getting this error.
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OS 9 Install problem on imac G3

hello all,
i have an OS install problem on my imac . I just finished formatting the drive . the drive is
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1st partition = HD1: 5.5 Gb
2nd partition = HD2 : 2.5 Gb
3rd partition = HD3 : 110+ Gb
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DV CD , on HD1 : i thought i d be quicker so i would have to start with os 8.5 then upgrade to 8.6 and etc .
that turned out to be a bad idea. the system install warned me it couldnt install Air port because the hardware wasnt compatible . it gave me two options : either ignore this message or quit . i chose ignore : again certainly a bad choice .
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thanks for any advice .

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That is not a retail version of OS 9. A retail version of OS 9 has no dependencies on any model of Mac. You have a machine specific disc which probably won't work with your iMac.
1/ i dont know how to reformat a partition without formatting the entire drive . perhaps you can explain .
In OS X you use Disk Utility and only select the partition that you want to reformat. It has been ages since I used OS 8 so I'm not sure if it is even possible using "Drive Setup".

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Twelve months ago I went through the getting an IPOD to install properly problems with my son's IPOD, on his all singing all dancing new PC. Only finally resolved this by installing via the firewire port rather than USB. Therefore it was with some trepidation that I recently got a Nano for my wife's birthday, but hey I thought someone like Apple would have got their act together in the interim and installing should be straight forward. Have they? NO! Tried installing the Nano on my aging Pentium III which has a USB 2.0 PCI card, and for which all other devices plugged into it worked OK. Couldn't even get Windows to properly recognise it "A problem occurred during harware install your device may not be working properly". Tried Apple's suggestions and other users suggestions all to no avail. Firewire install option is not a possibility with Nano, but finally thought why not try one of the USB 1.1 ports on my aging computer, and guess what it installed first time and works without any problems. Transfer rate is not to bad either 850 songs in 1hr 10min. The only slightly different thing I did (which some other users also say) is not to re-boot the computer at the end of installation when it prompts you to and start using Itunes straight away and do some downloading then re-boot later.
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Pentium III 800 Windows XP

Gosh, I have tried this many times. Over several days. I have also reset the shuffle, which as far as I can tell, consists of turning it on and then off.
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Logic Studio Install Problems

Purchased Logic Studio a couple weeks ago. The first set I recieved would not install correctly and it errored out several times regardless of how I went about installing it. Contacted Apple Support and they indicated I may have a bad set of disks so I returned my set and recieved a new set yesterday. Install problems continue but now different. Orginal set woudl load a coiuple of disks then error out. This set will laod the install disk then when asked to insert the Audio Content 1 disk the computer will spin th edisk around a few times the spit it out. Tried several times and even tried inserting other content disks. I've read some of the conent here and some mention a possibel bad DVD Drive but I do no think my DVD Drive is the problem since after trying the Logic Studio set I successfully installed FrameForge.
When I attempted to install the first set of disks last week I was able to select all the options, SoundTrack Pro, Mainstage, etc. On this set my SoundTrack Pro option is grayed out and I cannot select it to load. I read here last week, when the first set would not load, to remove everything associated with Logic Studio and try again, which I did. Is it possible there are remneants remaining somewhere on my system that is disallowing the SoundTrack install this time?
My system config is:
Processor: 3.4 GHz Intel Core i7
Memory: 16GB 1333 MHz DDR3
Graphics: AMD Radeon HD 6970M 2048MB
Software: Mac OSX Lion 10.7.5 (11G63b)
1TB Internal SATA Disk (This is the drive I am attempting to load on)
256GB Flash Storage
12TB (RAID 5 Configure to 6TB) Pegasus External
This evening I will call Apple Support again, but any advice from the audience is much appreciated.
Signed: Frustrated but Determined

Purchased Logic Studio a couple weeks ago. The first set I recieved would not install correctly and it errored out several times regardless of how I went about installing it. Contacted Apple Support and they indicated I may have a bad set of disks so I returned my set and recieved a new set yesterday. Install problems continue but now different. Orginal set woudl load a coiuple of disks then error out. This set will laod the install disk then when asked to insert the Audio Content 1 disk the computer will spin th edisk around a few times the spit it out. Tried several times and even tried inserting other content disks. I've read some of the conent here and some mention a possibel bad DVD Drive but I do no think my DVD Drive is the problem since after trying the Logic Studio set I successfully installed FrameForge.
When I attempted to install the first set of disks last week I was able to select all the options, SoundTrack Pro, Mainstage, etc. On this set my SoundTrack Pro option is grayed out and I cannot select it to load. I read here last week, when the first set would not load, to remove everything associated with Logic Studio and try again, which I did. Is it possible there are remneants remaining somewhere on my system that is disallowing the SoundTrack install this time?
My system config is:
Processor: 3.4 GHz Intel Core i7
Memory: 16GB 1333 MHz DDR3
Graphics: AMD Radeon HD 6970M 2048MB
Software: Mac OSX Lion 10.7.5 (11G63b)
1TB Internal SATA Disk (This is the drive I am attempting to load on)
256GB Flash Storage
12TB (RAID 5 Configure to 6TB) Pegasus External
This evening I will call Apple Support again, but any advice from the audience is much appreciated.
Signed: Frustrated but Determined

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