HP 6500 wireless ALL-in-one e709n Printer front panel not responding at all

Hi there,
I have got a HP 6500 wireless ALL-in-one e709n printer.
I have been using it with my pc with windows vista on it for nearly 2 years and it has been great.
1 month ago, the front panel of the printer stopped responding, ie, when i press any buttons, the lcd screen on the printer does not change, it always show the ink level.
The printer turns on, shows that its preparing, then goes to idle state with ink level icons on the screen.
If i try to print any documents, it works with ethernet cable connected to my pc (which i used to do it wirelessly) , the cable-connected printing function still works, but wireless printing does not work anymore.
However if i try to scan something, on the pc when i open the hp scan app, it shows that 'scanner is not available'.
Also because the front panel doesnt work, no buttons respond, i cannot scan or copy.
I have tried unplug everything and reinstall all drivers and programs.
No damage to printer or my pc, it just stopped working all the sudden.
Can any one help me out please?
cheers,
Charlie

Hi Charlie,
Try going throgh the steps listed below and check if that may help:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02716803&cc=us&dlc=en&lc=en&product=3795406&tmp...
Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

Similar Messages

Problem with HP Officejet 6500 Wireless All-in-One Printer - E709n

I have a HP Officejet 6500 Wireless All-in-One Printer - E709n that keeps going off-line all the time.
How do I fix this problem?

What operating system? If Win 7 64-bit, try this: http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?cc=us&lc=en&softwareitem=mp-89191-1
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Have a HP OJ 6500 Wireless all-in-one, using a Windows 7 64-bit OS. Wireless stopped working.

HP OJ 6500 Wireless all-in-one, using Win 7 64-bit OS. Initially configured for both USB cable and wireless when purchased. Wireless drivers updated per setup instructions. A year later, the wireless has gone on sabbatical. I've re-installed the SW, downloaded the Win 7 OS drivers. Can only print through USB cable. Wireless still not functional. Frustrating!

Hi, I assume that you have lost your wireless print functionality? You can refer to the following link to see if it can resolve your issue: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02253256&tmp_task=solveCategory&lc=en&dlc=en&cc...
Although I am an HP employee, I am speaking for myself and not for HP.
***Say thanks by clicking the "Kudos! Star" which is on the left***
**Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.**

After trying to install 6500 Wireless all-in-one on my 3rd comp, it ceased to work

While trying to install my (less than 2 year old) HP6500 Wireless all-in-one software on my 3rd networked computer, the software installation went into a loop and would not complete the installation. After about an hour or so of waiting, I physically had to unplug the printer & eject the CD. Upon doing so, the printer became next to useless. The printer key pad no longer functions except when I first plug it in, and I can no longer access it from the other 2 original computers, even with USB. The HP solution center says it’s on line, until I go to print via USB, then it says it’s offline. I can hook the USB up on the Widows 7 unit and force it to print Word Office documents, but when I try to print documents on it from either Internet Explorer or Fire Fox it wants to send a Fax??? I've uninstalled and reinstalled the software 3 times on my Windows 7 unit now to no avail. Is it my printer, the printer Firmware or what? I have downloaded and run all the HP & Microsoft troubleshooting tools on the Windows 7 unit to no avail. However; HP downloads will not successfully complete on my XP unit. What should I do? Should I start over with a new wireless printer?
Totally Confuzed

Re: After trying to install 6500 Wireless all-in-one on my 3rd comp, it ceased to work
Ref: 02-23-2012 08:53 AM
12:38 AM 2/24/2012 UPDATE ON WHAT I HAVE TRIED AGAIN:
1. Power Reset on the Printer: Power off the printer. Unplug the power cable from the back of the unit. Wait 60 seconds. Replug the power cable to the printer and power it on. DONE
2. Print a test page: Follow this document to print the test page. PRINTER SCREEN SAYS IT'S PRINTING AND THE POWER LIGHT IS FLASHING LIKE IT'S BUSY, BUT NOTHING IS HAPPENING. ONLY WAY TO USE IT NOW IS TO UNPLUG IT AND START OVER. THIS HAPPENS ALL THE TIME NOW. IT WILL NOT PRINT TEST REPORTS.
3. Create a copy of the printed test page. CANNOT DO NOW - (PRINTER FREEZES UP WITH A BLINKING POWER LIGHT)
4. Print the Wireless Network Test Report (To check if there are any errors) CANNOT DO
Press the Setup button ( ). DOESN'T WORK EXCEPT MOMENTARILY...NOT LONG ENOUGH TO MAKE A SELECTION BEFORE IT HANGS AND FREEZES UP...
Press the Right Arrow button ( ) to select Network Setup, and then press the OK button. CAN'T GET IT TO DO ANYTHING PRESSING THE OK BUTTON.
Press the Right Arrow button ( ) to select Wireless Network Test , and then press the OK button. The Wireless Network Test Report prints. CAN'T GET IT TO DO ANYTHING PRESSING THE OK BUTTON.
If you did not encounter any errors while performing the steps above then I think the hardware is OK. Test the software next. Let's use Windows 7 as the test platform. I DON'T THINK THE HARDWARE IS OK.
1. Download the driver from HP.com. Once it gives you the option to either Run or Save make sure to select Save and then select Desktop as the target location where it will save the file. This is just to make it easier to find it. Once it finishes downloading the file, double click it to initiate the installation process. Follow the on screen instructions until you reach the "select how you want to connect the printer" window comes up. I ALREADY HAVE 3 COPIES ON MY DESKTOP & NONE OF THEM REACT ANY DIFFERENTLY.
2. At the "select how you want to connect the printer" window select USB and then click Next (I think there is a next button). It should asks you to connect your printer but we are NOT going to do that. Place a checkmark on the option on the bottom of the window that gives you the option to bypass the connection phase of the installation. Click Next to proceed. Once the the installation process completes, restart your computer. I HAVE DONE IT BOTH WAYS BEFORE AND CANNOT GET THE INSTALLATION TO COMPLETE ON ANY OF THE 3 COMPUTERS NOW.
If you did not encounter any errors at this point then it looks like the software installation process is good. Proceed to the next test. END OF TEST FOR TONIGHT. THANKS
1. After the computer completely boots up, connect the USB cable to the printer and to the computer. The computer should detect the printer and initiate the HP installation process for it. Follow the onscreen instructions to complete the install.
2. Try printing to test functionality.

Problem with drivers for HP B109 a-m all-in-one, have printer working but not scanner in windows 8

Still have a problem with the drivers in Windows 8 release preview, for my HP B109 a-m all-in-one, have printer working but not scanner, is there any chance of a fix before final release of Windows 8 ?.

Review my post here:
http://h30434.www3.hp.com/t5/Windows-8-Release-Preview/SOLUTION-Get-Win-7-Printer-Drivers-HP-Solutio...
And see if something similar will work for you.

LV8.0 Auto-print front panel doesn't work

On the front panel in VI Properties/Print Options the 'Automatically print front panel every time VI completes execution' is cleared when you exit the VI Properties dialog and return to it. Consequently, you can't get the front panel to print by checking this option.
Brent

Bshu,
You're absolutely right. That functionality is faulty. A work around may be to use the operate>>print at completion function. FYI: if you enable this property, the VI Properties/Print Options the 'Automatically print front panel every time VI completes execution' turns black. R&D is aware of both of these problems. Thank you for you're very valuable feedback and post to let us know if there's anything else we can help out with.
Best Regards,
Chris C
Applications Engineering
National Instruments
Chris Cilino
National Instruments
LabVIEW Product Marketing Manager
Certified LabVIEW Architect

Problem printing front panels from LabVIEW 5.1 using a different O.S.

I have an excecutable that was developed using LabVIEW 5.1 on a Windows NT OS platform. I am attempting to run this executable on a PC using Windows XP. Everything appears to be running just fine until I attempt to run a portion of the program that executes a "print front panel upon execution" function that prints out a table, created from a sub vi running in the code. The print command executes, however, the font sizes that are generated on the hardcopy are not what I had originally intended them to be. Also, sometimes the page breaks are in the wrong place, thus making my printouts quite illegible. I ran the same executable on a workstation running Win2000, using the exact same printer, and everythin
g printed out just fine. Is NI aware of this issue, and are there any possible solutions for it?

The versions of labView that NI supports win XP are versions 6.1, 7.0. and 7.1
You could be seeing an incompatability between version 5.1 and XP
LabView 5.1.1 officially supports windows 95/98/NT/2000

Printing front panel of VI - no borders appear around the indicator box values

Dear readers,
I am using Labview 6.1 on a pentium PC with adequate memory etc. I've been trying to print out the front panel of my VI using a postscript printer and the post script printing options available in the Labview. I notice that the printed front panel doesn't show the rectangular borders that is supposed to surround the values contained in indicators and controls.
Apart from this problem, everything looks good, such as it prints out in the way that I want...with nice white background to not waste ink.
Could someone please advise me on what options to set up in order to print the borders around the indicator box values? Thanks very much for any help.
I noticed that for
an older Labview for the apple Mac, namely Labview 4 for the Mac, you can just print the window of the front panel and everything comes out wonderful....you get the borders around the indicator and control box values.
Thanks again.
Kenny Leong

Hi Mike!
Thanks for replying to my post. Greatly appreciated. Is it possible to set the colours for the indicator edges? I'll attach a screen capture of my front panel, and also a digi-pic of the print out. The printout is ok except there's no borders around the indicator values. I printed it out on a hp laserjet 6MP printer as well as on a hp 4050 printer and the printed panels have no borders around the values. I'll attach my front panel vi too. Thanks a lot Mike.
Kenny Leong
Attachments:
labview_panel_screencapture.jpg ‏129 KB
labview_printout.jpg ‏236 KB
dip_res_resultswindow.vi ‏199 KB

Scanning with HP Officejet 6500 Wireless All-in-One Printer - E709n using Windows 7 Pro editition

I have had this printer for many years and it was fully operational only for the first two years of its link to my computer. I have uninstalled and reinstalled the software many times with no success. The Printer/Scan doctor does not solve the problem and gives an error HP Twain Scan. The HP Scan Flow Manager also says that software components are missing The printer works fine but the scanner in the solution center always responds with a error code saying installation is incomplete, "reinstall HP Photosmart software that came with the device and try scanning again" . The extended error information is 4,[2,0,80040154), (0,0,0),(3,56,0)] Another computer, my wife's laptop, running Windows 8 was operational until the end of May 2015, and she is also getting this error code with her computer. This has got to be the most annoying all-in-one I have ever used. I have a Canon all in one at work that I have used with the laptop and the all operating features are mindless...it just works. HP software must have compatibility issues either related to operating systems updates or security software. My computer uses AVG, the laptop uses McAffee and beither scanner operates with this printer. I need to get this scanner operational!

Hi , Welcome to the HP Forums! I understand that you cannot scan with your HP Officejet 6500 wireless printer on Windows 7 and 8. I am happy to look into this issue for you! Some questions for you: Are you able to make copies with the printer from the scanner glass? Loading and Copying 216 x 279 mm (8.5 x 11 inch) Plain Paper. (This way we can verify that the hardware is functional.)Do you see any error messages on the printer's display screen, or blinking lights? In the meantime, please take a look through this scanning guide, An 'HP Cue Scanning Flow component has encountered a problem and needs to be closed' Error Displays for HP Deskjet, Officejet, and Photosmart All-in-Ones. Hope to hear from you soon! “Please click the Thumbs up icon below to thank me for responding.”

Print quality of an officejet 6500 wireless all-in-one E709n

I purchased this printer as part of an Apple promotion with a MacBookPro. The color is extremely poor. Was told by an HP tech. that they were host cartridges only to be used for setting up the printer. Anyone else experience this? Also, when I print out an email, the top part of the message is cut off. How do I fix that? Apple won't exchange for another as I already recycled the box. Do I just have a bum printer? It does respond to print commands and I have it hooked to a desktop iMac via USB and to my laptop via wireless. That works...unfortunately, the quality is horrible.

I think our HP tech support agent gave you incorrect advice. Out of the box, the color quality should be spot on.
When you say the color is extremely poor, do you see this with photo printing or general purpose color documents?
Also, have you tried performing a print head cleaning and an alignment? The alignment should have been done automatically when you first setup the printer but it doesn't hurt to do it again.
Finally, give HP tech support a call again and politely press your case. Don't let them tell you it's a host supply issue since the 6500 doesn't use this type of starter ink. If you are unhappy with the printer's print quality, insist on a replacement.
BTW -- I have a prototype Officejet 6500 and I think it's a good office printer.
Regards / Jim B / Wireless Enthusiasts
( While I'm an embedded wireless systems engineer at work, on this forum I do not represent my former employer, Hewlett-Packard, or my current employer, Microsoft )
+ Click the White Kudos star on the left as a way to say "thank you" for helpful posts.

Hp 6500 all-in-one e709n prints more than one page

hi
just recently purchased an hp all-in-one 6500 e709n printer and on ocassion the printer will print multiple prints of the same document. Most of the time it will print out 2 copies of the same document when only 1 was optioned. The other day it printed 5 copies of the same document when only one was optioned.
printer is setup as a network printer on its own with its own ip. wireless is not being used and print server is not being used since the printer has built-in network ability.
I have checked all the settings in the printer, in the printers properties on the computer, etc, on all accounts printer is set to print only 1 copy of a document.
Why is it printing multiple copies?
How can I fix this problem?
Just wasting paper with this printer and am not happy with that.
Thanks in advance for your help,
Mark
This question was solved.
View Solution.

I am sorry and appologize for my previous reply. I did not realize that was your signature and was taking it as a responce to me for asking my question. I was really confused because I thought this forum was for person to person experiences and help.
Your answer of disabling bidirectional printing seems to be working. Haven't had any duplicates as of yet.
Thank you very much for your help
Mark
Will mark post as solved.

HP Officejet 6500 E709n printer - black ink not printing

I have an HP Officejet 6500 E709n printer and for some reason the black ink is not printing. The color cartridges work fine. I even changed the black cartridge, cleaned and aligned the print heads, uninstalled and reinstalled the printer, but nothing fixed the issue. I was wondering if the color management profile has something to do with this. Please help!
Thanks!
This question was solved.
View Solution.

I am experiencing the same problem. I too, have tried installing a new black ink catridge, taking out the printer head and cleaning it by hand, cleaning the printer head using the HP software, doing a partial reset, doing a hard reset and nothing. Black does not print out at all, whether it's an alignment page, quality report or something from my own files (Word, Excel, PDF, etc). The black does not appear at all. Can someone PLEASE help solve this problem?
Thank you

Hp 6500 wireless. all buttons flashing not working

i have a hp 6500 wireless, and it is not working .
all buttons are flashing and the screen reads, "to avoid damage turn off and then turn back on"
i tried that but idid not work

Turn the printer off. Hold # and 6 keys on the printer while and for a few seconds after turning it back on.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Officejet 6500 Wireless; Copy a page, the printer prints a blank page

My HP Officejet 6500 Wireless is printing just fine when I print something from the Internet, but when I tried to copy a page today, the printer spits out a blank page. Until today this wasn't a problem. Have had the printer since March 2010 and this is first time with this problem.

kathyniebuhr wrote:
My HP officejet 6500 wireless has done the exact same thing starting yesterday. Do you know how to fix it?
Depending on your print settings the pages printed from the internet may be using the color inks (even to make black). Try the troubleshooting steps in this page. If black is not printing in the test page and the troubleshooting steps there do not resolve the issue see this page.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer installed but not responding to print jobs

I'm not quite sure how to intelligently ask this question so let me describe what happened.
I have a friend who asked for help in troubleshooting a problem with his printer. His printer is a brand new HP Officejet 6600 sitting near his computer and is on his wifi network. He can not print to it wirelessly from his iMac running Lion, but his wife can print wirelessly to it from another room on her iMac. He can print using USB, though, but he prefers wireless because of the wiring situation in this room. Plus, he bought for wireless printing.
When I got there I checked his System Preferences:Print & Fax and confirmed that his printer was installed and had the green idle light showing ready for a print job. I tried to print and everything looked normal and showed that the job was sent to the printer and was 100% completed but the printer never responded. I tried it from his wife's computer and confirmed that she was able to print a page with no problem. I brought my MBP and joined his wifi network and added his printer and was also able to print.
So, I tried some basic troubleshooting steps trying to print after each one, and nothing worked. I deleted and re-installed his printer, repaired permissions, restarted in Safe Boot, tried printing in a second user account, Reset printing system..., deleted all com.apple.print... preferences, installed Onyx and ran the System Cleaning routines, powered down/up the router/computer/printer, reset the wifi on the printer and rejoined his network, and probably a few other things I can't remember right now.
After doing all of this and throwing up my hands I tried to print again from my MBP to prove that I still could, and this time was not able to print. It kept trying to send the job but the printer never responded. His wife's iMac was still able to print, however. This got me frustrated and I decided to ask this forum for help.
Oh, and here's some more information. His wife has a printer next to her computer, an HP Officejet something (I forget, not 6600, though). His iMac is able to print over wifi to this printer with no problem. What the...?
What other things can I try? Does this point to something in the printer such as a bad wifi card, or something? Any suggestions or ideas will be much appreciated.
Thanks

LilyLC, hold on to your chair you will not believe what happened today. Bear with me while I give you all the details but you will want to read the entire story.
First, to answer your question in the first paragraph of that last post, his wife's printer is connected to his wifi and is using the driver installed by Apple and has been updated on the same date as his computer that I gave earlier. She can print to her printer and so can he. After the troubleshooting steps I have taken and took today I agree with your assessment about an intermittent issue with the printer, too, but let me tell you what I did today.
Before going to his house I decided to set up a second wifi LAN at his house using my router to check if his Airport Extreme (I incorrectly thought initially it was an Airport Express) router was the problem. The thinking being that I have checked his printer and computer and nothing I have tried is making a difference, so the only thing left is his router. So, I set up my router and joined his computer, printer, and my MBP, to the wifi and tried to print from both computers. The printer still was NOT working! That was a big disappointment since I just knew that was going to work. I guess that eliminates the router. I reconfigured his computer back to his wifi and proceeded to the next step.
I hadn't installed the drivers from the website you gave me earlier since I saw in Software Updates that he had updated to that same driver set already. Now I got to thinking that maybe those files were corrupted somehow so I downloaded the drivers from the website you gave me and installed. Deleted drivers from Print & Scan pane and installed the newly downloaded driver, tried to print, and that failed, too.
Next I tried your suggestion of using the LPD protocol instead of the HP JetDirect and that setup failed for some reason. I reconfigured using the HP JetDirect, and that worked for printing, as before, but the scan function was not available, as before.
I was getting a little pressed for time today and had time to try one more thing, so I decided to forgo the new Location setup until tomorrow and instead chose to plug his printer directly into the Airport Extreme via USB and see what happened. I deleted the IP driver and clicked the + to add the installed driver and was presented with an HP Officejet 6600 on the top line and lower down under "Nearby Printers" found an HP Officejet 6600 series [XXXXXX] and under that HP Officejet 6600 Fax.
I chose the first driver and installed and tried to print and was successful. However, the scan function was not available. So I deleted that driver and chose the second one. I noticed immediately that the scan function was available. Thinking I might have something I tried to print and was unsuccessful. Mmm...printing works with the first driver but not the second and scan works for the second but not the first. What's with THAT?
This was really getting frustrating by this time and after much discussion with him I told him I thought the printer was the device at fault. For some reason his printer just did not like his network. I tried printing to his wife's computer and that worked great. No problem there. But for some reason his printer did not like his network and refused to work by setting up manually.
I recommended that he bring the printer back and exchange it for another printer. He agreed and immediately boxed it up and left for the store. I returned home to more friendlier surroundings.
Here's where it gets interesting, and it helps to know that my friend is in his mid-eighties. About an hour later he calls and tells me he's sitting in the parking lot of Office Depot. He tells me that when he was in the store discussing with Customer Service about an exchange it dawned on him out of the blue that he DIDN'T NEED TWO PRINTERS!! He said that if he could print to his wife's computer today then he could print to it from now on. I was speechless!!! I told him I asked him at the beginning of all this why he had to have two printers, and at that time he said "trust me, we need two printers". Ok. He tells me he has no idea why he didn't realize that wifi worked differently than cable. He thinks that maybe since his older two printers were each connected to his and his wife's computer these newer computers operated the same way too. But he admits to me that he was the one who set the printers up on his wifi network, so why he didn't realize that only one printer was necessary with wifi he didn't know. He was embarrassed. He admitted to me that technology is very difficult for him to understand. No kidding!!!
I didn't need to remind him how much time had been spent on this problem because he was quick to apologize and was very sorry for taking up so much of my time, and he really appreciated the effort. I told him I didn't mind.
And I really didn't, because I learned so much from this experience by following your suggestions, LilyLC. I never knew how to set up a printer using its IP address, and the protocols to use, and I never knew how to add new Locations in the Network pane and why it might be useful. You also got me to considering other troubleshooting ideas I wouldn't have thought of otherwise. So maybe my friend and I aren't that different after all.
I really appreciate all the suggestions, links, and ideas you offered during this effort, LilyLC. I wish I could have determined the cause of the problem but, not knowing the inner workings of these devices, I can only assume that it had to have been the printer.
I bet I get a call from my friend a week from now saying that he just bought a second printer for his room because his knees can't take the walking from his room to his wife's room to get all of his printouts. All I can say is THAT printer better work.
Thanks again, LilyLC, for all your time and help. It was really appreciated!

HP 6500 wireless ALL-in-one e709n Printer front panel not responding at all

Similar Messages

Maybe you are looking for