HP 6500A (E710N) won't print eprint information sheet

Hi all,
Just got my lovely shiny 6500A, set it up, all went fine, connected to net - fine - but when it came to print my information sheet when I came to setup webenabled services, a message popped up (something like "an information sheet will print shortly"), disappeared after about a second, without me touching it, and then nothing happned. I then clicked the option to get the printer's email address, "connecting" came up, sat on that for ages, and then went back to home screen.
I've looked through some of the other posts here - I have tried removing webservices and rebooting the power cycle; I have tried returning the entire printer to factory defaults; I have tried using a manual email address. To no avail. Have been doing it for about 4 hours now. Am really frustrated. Can anyone suggest anything? I've tried both wireless and wired (net works with both, eprint works with neither). I bought this printer for eprint and the apps - seems like it's going to have to be returned very soon if I can't get this sorted out.
ANY help would be GREATLY appreciated - really don't want to spend days trying to sort this!
Many thanks all,
ElJ

Hi,
First print HP Network Configuration Page from the printer menu and make a note of Printer IP address, Subnet Mask and Default Gateway printed in the page. To print the page, select Setup icon ==> Network ==> View Network Summary ==> Print Report.
In the computer open Internet Explorer browser and enter the printer IP in the address bar and press enter key on the keybaord. This should open a webpage where you can see all the printer info.
In this webpage click on "Network" ==> Wireless ==> IPv4 configuration
Select Manual IP and enter the details of printer IP, subnet mask and default gateway as printed in page.
Select Manual DNS and enter the DNS addresses of your ISP provider. To know the DN address of your ISP,
Click on Start ==> Run. In the Run box type cmd and press OK. This will open Command Prompt.
At the Command Prompt type, ipconfig /all and press enter key.
In the displayed details check for the entries " DNS SERVERS". Enter these IP address in the printer webpage and save the changes.
Turn OFF and turn ON the printer, also turn OFF and turn ON the ePrint from printer menu.
Say "Thanks" by clicking the Kudos Star in the post that helped you.
Please mark the post that solves your problem as "Accepted Solution"

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HP 6500A (E710N) won't print eprint informatio​n sheet

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