HP 6520 all of sudden stopped printing black :(

Our HP 6520 just randomly stopped printing black, it will print color that's it.
I've tried taking the cartridge out and putting it in water for a few minutes then back in and nothing. We have now bought 2 new black cartridges i'm at a loss any help would be greatly appreciated
Also it's out of warranty being it's over a year old so HP support is not an option

I saw your post and have forwarded it to the right people to have it reviewed. You should hear back from someone shortly via private message on this forum.
Keep an eye on the PM (Private Message) envelope at the top right corner of each page. When you see a number next to the grey envelope, click it. That's the way you'll be contacted.
If you need to know how to post a private message
click here
Thanks.
- I worked for HP.

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HP officejet 6500 wireless suddenly stopped printing black ink.

HP Officejet 6500 wireless has stopped printing black ink. Followed all troubleshooting steps to no avail. Prints colors but black is either very faint or not present

Welcome to the forums Irgoodspeed
I saw your post about your Oj 6500 Wireless no longer printing in black ink. I noticed you have already changed the cartridge which did not help.
I would recommend following this troubleshooting guide:
Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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Officejet 6500 all-in-one stopped printing BLACK only,

Quit printing BLACK in documents, test page, test reports, etc. I changed black cartridge, ran cleaner, performed alignment which failed, no help; ordered a new printhead? Any other ideas? It does print colors!

Hello,
Please download and run the HP Print and Scan Doctor from www.hp.com/go/tools
Regards,
Jabzi
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Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

Printer has stopped printing black

I have had my printer for about 3 1/2 years now and it has always worked fine. However, recently it suddenly stopped printing black. I noticed that the ink was low so I replaced the cartridges (on all 4 colours) using original HP cartridges but this has not solved the problem. I tried cleaning the print heads more than once without result. The printer software on my laptop reports nothing amiss with the ink monitor showing all colours full, nor is there any fault showing on the printer's display. All the test pages that I have printed print the three other colours fine but wherever there is supposed to be black, there is nothing. All-text pages are completely blank and colour pages show only coloured text. As long as this problem persists the printer is unuseable.

I've had a similar experience and outcome with my printer as described @ Londonitalian, although I've owned my printer 4 or 5 years. My printer is the Officejet 6500 e709n AIO (my first AIO) and up to now it worked well for the most part, minus a few hiccups here and there, including a large appetite for ink and a high rattling / struggling noise level, but I was always able to correct issues that popped up.....
My serious problem began on 1/4/15 and after days of exhaustive troubleshooting exercises (testing , retesting, re-installing drivers via CD and HP website and applying updates, unplugging, replugging and multiple printer reboots / resets and alignments, etc., etc.), I concluded that the new HP ink cartridges that I had just put in were defective (anything is possible these days and what do I know), especially since one of the reports showed color ink level had dropped nearly 30% upon replacement, whereas the black ink did not show up but remained at 100% on the ink level monitor, and no printing other than test exercises had been done. Also, all diagnostic tools indicated like yours that all was well with the printer.
So, I took the newly opened HP ink combo set (packaging and all) back to Staples and exchanged for a new set. (Fortunately, the purchase receipt was still in the bag with the ink in the file cabinet as I had purchased it last July as a back-up set and put it away - checked ink date and was not expired). I also found instructions online on how to remove and clean the printhead for my printer, which I followed very carefully and was beginning to feel very good about my adventures (as a 60+ year old female)! After cleaning with water only and drying the printhead as instructed, I put in the new HP ink cartridges (ones exchanged by Staples) and began to get error messages that I had not experienced before; addressed them all and finally the ink levels were appearing again on the monitor. But still the printer would not print and the test results were the same...blank sheets and no black ink.
Again, I disassembled everything and with the aid of a flashlight, I looked far into the printer and noticed large clogs of black gooey stuff, as if something had spilled over, in front of the docking area (far right hand side of the printer where the moveable mount and printhead reside when not in use), which is not an area easy to see or access. I took a pencil and removed gingerly as much gunk (turned out to be all ink) as I could reach. Then I did a second cleaning of the printhead as before and let it dry even longer.
I re-assembled the prinhead and installed the cartridges into the cradle, and still no printing but got new messages stating that the color ink cartridges were low and needed to be replaced! As before the "first cleaning fix" and all troubleshooting, print status reports showed color ink but no black ink and by this "second cleaning fix" the color ink was very low and the black ink remained non-existent. And, moreover, from the start of this problem to now, the only print jobs that have come out of this printer have been diagnostic troubleshooting exercises, which I now know use an excessive amount of color ink to produce no solution!
Now I don't know if the marketplace or even HP provides "inexpensive testing cartridges" for consumers troubleshooting purposes but they should. But what I do know is that at $60+ for original HP ink set, I will not be purchasing a new ink set to determine or troubleshoot if my second cleaning of the printhead was a success or not. After some experimentation, it appears as though the program code on this printer, even during troubleshooting, is written for all ink levels to be at a very high level, whether ink flows through or not!
However, before ditching all efforts, just in case my printer problem was above my "pay grade", I called a repair company, listed as an authorized HP service company, about bringing the printer in for an evaluation. After all, I like the printer/features and had gotten it at a decent price on a Saturday following Black Friday at Staples, although by now I've paid several times over in ink replacement cost alone! Also, the printer has not been heavily used and still looks fairly new. I spoke with a gentleman at the repair service company and was advised that I would probably be better off buying a new printer as labor and parts for an inkjet printer would be more expensive than the cost of purchasing a new one!
Londonitalian, I hope you have better luck in finding a solution to your problem but I am now shopping for a new printer and hopefully, I will find a quality one that utilizes ink efficiently and has a low replacement cost for ink cartridges. My HP Officejet 6500 e709n AIO has let me down and I've spent far too much time trying to find a solution to its current ailment, blank page and no black ink.
After nearly 15 years and three HP printers, I'm inclined to broaden my printer brand search.....

Deskjet 3056A E-all-in-one not printing black ink properly

Hello, I've had my Deskjet 3056A E-all-in-one printer for 2 years and didn't have any problems until about 3 months ago. My black ink cartridge suddenly stopped printing properly. It started to seem like I needed to replace the ink, so I did, but that did not fix the problem. It still seems like the ink level is really, really low sometimes, but it's a brand new cartridge. I couldn't even align the printhead because the black ink wouldn't print. Then I cleaned the printhead and cleaned the ink smear. When the test papers printed after the cleanings the black ink would only print half of the line of letters or numbers, or it was just choppy and faded. I checked the ink levels and it says both of my ink cartridges are almost full still. I was thinking about replacing the cartridge again, but I don't want to waste the money if it won't fix the problem. The color cartridge works completely fine, just to clarify.

If the black cartridge is in warranty you could contact HP Phone Support
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

My iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, although it will print if connected via USB. Meanwhile, my MacBook (OS 10.5.8) prints still prints wirelessly. Please help.

May iMac (OS 10.7.4) has suddenly stopped printing to my Epson CX4800 printer through Airport Extreme, though my MacBook (OS 10.5.8) continues to function just fine). The iMac will print if it is connected to the printer directly via USB. The iMac continues to connect to the Internet wirelessly. I've tried resetting the printer and ensuring the driver is up to date, but no joy.
Any suggestions?

EPSON Stylus CX4800 All-in-One Printer
http://www.epson.com/cgi-bin/Store/support/supDetail.jsp?oid=58606&prodoid=56291 067&infoType=Downloads&platform=Macintosh

HP 6500 Wireless Printer Stopped Printing Black Ink When Connected to PC

My printer stopped printing with black ink. All the other colors seem to work fine. I hooked up my Mac to test and see if that worked and it did! I've concluded that it's something to do with the driver since it worked on my Mac, so I re-installed the driver and it still does not print black ink while trying to print from our Dell PC. Any Ideas?

Hello Libertyb,
Welcome to the HP Forums!
I understand your Officejet 6500 stop printing black ink on your Windows computer. What is your operating system on your computer? Windows.
How is this printer connected? Wireless or USB?
What type of programs are you printing from?
Please verify this information and I will assist you further.
I worked on behalf of HP.

I have a hp photosmart B8550 that has stopped printing black. Any help from any one?

i have a hp photosmart B8550 that has stopped printing black. I put in a new black cartridge, but still no luck. i am about ready to trash the unit. It never has worked well and uses a lot of ink. Any help from any one?

Hi sydnoid_615
Sorry to hear that you are having this issue and I hope you are otherwise doing well;
What Operating System?
If windows Xp or later try this HP Hardware Diagnostic Utility
Veriify the printer firware and software up to date Go Here select your OS and verify
How your printer is connected to your computer USB, Wireless, Ethernet ,ETC)
if networked check the firware of the printer is the latest as well
Hope it hepls;
RobertoR
You can say THANKS by clicking the KUDOS STAR. If my suggestion resolves your issue Mark as a "SOLUTION" this way others can benefit Thanks in Advance!

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My Laserjet 1300 suddenly stopped printing multiple copies. I am using the driver supplied with win7 and it has been working for the last year. I have tried installing PCL6 driver instead of PCL5 and I can print multiple copies for one job only and then the computer does not recognize the printer. Has HP sent an update that has changed the way win7 works with the printer? Any one with a solution or idea? Thanks, John

I am sorry, but to get your issue more exposure I would suggest posting it in the commercial forums since this is a commercial printer. You can do this at Printers - LaserJet.
Click on New Post.
I hope this helps.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Gemini02
I work on behalf of HP

HP2600n suddenly stopped printing in Windows 7 system 64-bit--why? No error mes, no system changes

After two months, HP2600n suddenly stopped printing in Windows 7 system 64-bit--why? No error mes, no system changes.
I tried reinstalling the drivers, changing USB ports and cables, printing from Notepad, and disconnecting the printer.
My computer will not let me uninstall the driver software, and I tried downloading the software upgrade to do that.
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I am guessing that I need a driver upgrade.
Which one?
Thanks, whoever!

Which version of the tool box are you using?Mine would not open after installting updates but after installating the latest version its working fine
http://www-307.ibm.com/pc/support/site.wss/MIGR-73783.html
Cheers and regards,
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I am a volunteer here. I don't work for Lenovo

309n AIO stopped printing black bought new printhead from HP still does not print black???

309n AIO stopped printing black bought new printhead from HP still does not print black??? tried the "cleaning" process finally bought new cartridge carriage cost me $50 from HP still dies not print black> i believe it is a software issue. Any help would be appreciated.

Hi Jokurone,
I understand you have a Photosmart C309n that has stopped printing black. I'm sorry to hear this has been happening, but I will do my best to assist you.
I would recommend following this Print Quality document as it will help determine whether the issue is with the hardware or the software. If your test pages come out with black then it may very well be a software issue. However, if the test pages come out with no black still it's a hardware issue with the printer. In that case if you follow through that document and the black still isn't printing then you can have a look at Bob_Headrick's post about soaking your printhead.
Hope this helps, have a great day!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

My iPad has suddenly stopped printing to my hp AirPrint printer although it says that it has contacted the printer. My iPhone still prints o.k.

My iPad has suddenly stopped printing to my hp AirPrint printer. It was working fine but now although it says it has contacted .the printer etc. nothing prints. My iPhone still prints o.k. So don't think it is the printer or router

Try rebooting your iPad by pressing and holding the Home and Sleep buttons at the same time until the Apple symbol appears (Ignore the power off slider).

Photosmart 6520 all in one not printing

Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartrige in it. I have tried restarting the printer, and the computer and it is not helping. Please help.

Hi Roselilith823,
I came across your post and was wondering, was the issue you were experiencing resolved?
Roselilith823 wrote:
Hello,
My HP Photosmart 6520 all in one printer will not print anything in black and it has a brand new cartridge in it. I have tried restarting the printer, and the computer and it is not helping. Please help.
If you are still having difficulty, please call Phone support regardless of your printers warranty status. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
Please let me know the outcome, and/or if the issue had already been resolved. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

HP 6510 stopped printing black and "broken pipe"

All of a sudden my printer won't print black. I did all the suggestions on your forum for this including hard reset, downloaded the new driver update to operate with Mac 10.9.1 Mavericks, uninstalled and reinstalled printer and the problem is not fixed. I also uninstalled and reinstalled all 4 printer cartridges. Mac and printer are both less than 2 years old. We bought them at the same time. Printer has been great until now but I'm ready to throw it out the window after already having spent hours trying to fix it. The other 3 colors are all working fine for printing. Once the new driver installed I noticed that the print options had changed and now the "broken pipe" message came up on printer and on Mac. I have always printed wirelessly. Please help!

Hi flytibbs,
I understand that you are getting a broken pipe error when reinstalling the software and drivers on your Mac. Here is a link to the Apple Forum where a customer resolved this issue.
For black ink not printing I recommend following the steps in this document for Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages. If you have done all of the steps in this document, then try installing the driver for the HP Envy 4500 series.
I hope this helps, let me know how it goes.
Thank you,
I worked on behalf of HP.

HP printers stopped printing Black

So, I keep software up to date. I have 3 printers (don't ask why). An HP Officejet 6500 E709n that is hardwired to the router (wifi was not good), an HP Officejet 6000 E609n this is connected by wifi but I don't use it much, and an HP LaserJet P2055dn hardwired to the router. Up until a few days ago all the printers worked fine. The LaserJet still works (thank goodness!). However, the 6500 and the 6000 quit printing black. They'll print color, but no black. I have uninstalled all HP software and rebooted and reinstalled the software for 10.6. I've tried the HP software update. I've tried uninstalling the printers and installing them with every possible option: boujour, hp socket, IP. Every once in a while when I try to print a page to see if it is working after I've reinstalled one of them, it will print the one page I've asked it to, but then no more. It pretends to print, it just forgets to put ink on the paper. So, I know there is ink in both printers, the dashboard says there is, the website connection to the printers says there is, and the black ink is heavy. Fortunately I still have the one printer, the one I never use. I figure it was some update by apple that caused the problem, probably when they offered me the HP software update. It probably contains stuff for Lion, which I don't have. And, once it got on my computer, I don't seem to have an option to get rid of it. That's my guess. I really like my color printers (the 6500 still scans, thank you). I'd really like to make it work again. I'd figure it was the printer that was broken if it wasn't that I have two of them that run off the same drivers and both stopped at the same time. Any help appreciated. Steve

Wow! It's unfortunate that it took all that time and effort to get it working! At least you have one working printer/scanner again.
I've encountered similar 'everything goes all wrong all at the same time' installs and upgrades, though most were with Windows PC's, servers, or enterprise systems. One of the reasons I turned to Apple in 2007!
I developed a rule many years ago: NEVER download, update, or install software or attempt to fix or install anything with hardware after 10 pm, because you'll likely be up all night. My first attempt to install a new Canon printer/scanner last year was like that. Software CD wouldn't read. Tried WiFi setup. Didn't install properly. Tried USB setup. Couldn't find the printer. TWO brand new USB cables were bad. And on and on...
I had a Canon inkjet a few years ago with one ink sensor that went wonky, and eventually found a Canon tech who sent me a super-secret confidential 'factory reset' button push sequence at power-on that reset ALL stored printer parameters, even page count, and then the printer worked fine for another two years. I don't know if such a thing exists for your HP 6000, but it might be worth a try.
And now, I don't automatically install ANY software updates on any systems. First I check these forums for problem reports and rants for a week or two, before deciding to install, or not. Why be an unpaid 'test dummy' for anyone, if you have a choice?
I came up with this graphic several years ago:

HP 6520 all of sudden stopped printing black :(

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