HP 6520 won't Copy

Our HP 6520 won't copy. It is newly set up and does print. After pressing Copy and setting up, the copy says "Starting copy", but doesn't copy. The red x for cancelling doesn't work either, so we have to turn off the printer.
we have tried resetting by unplugging the power cord on both ends and waiting 60 seconds.

Hi @BrigidE
I can think of a few things we can try. From your description, it sounds like the printer is not responding to the commands given.
Do you have the printer connected directly to a wall outlet or is it in a surge protector or power bar? Even if you have been using a surge protector/power bar all this time and you feel it is not the cause, please connect it to a wall outlet just so we can eliminate the power source as the root cause. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector
In this document you will see, ISSUE: Problems or issues may arise when an HP LaserJet series printer is connected to an uninterruptible power supply (UPS), a power strip, or a surge protector
^ This is not limited to Laserjet printers.
Also, please check to see if the printer firmware is up to date;
Click here if you have a 32 bit Windows system > HPCOM_292008_HPPS_6520_x86_000_003.exe
Click here if you have a 64 bit Windows system > HPCOM_292008_HPPS_6520_x64_000_003.exe
Is the Windows Version on My Computer 32-bit or 64-bit?
If the issue persists after these efforts, I suggest calling HP. If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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