HP 6525 Photosmart Blue screen with On/Off icon and "B8564450" message
Found my HP6525 in the following state:
- Blue screen, with an On/Off icon and various error messages
- Cannot turn printer off; press On/Off switch and HP logo appears and then an new or same Blue Screen appears with the same or different error message all starting with the letter "B"
- Removing power cord from printer, and reattaching results in same scenario
- cannot really turn printer OFF, just multiple instances of the Blue Screen on display
- Cannot do anything else since there are no other controls other than the touch-screen.
- Printer was set up for Wireless/Bluetooth operation with the two computers having wireless access being a
- Windows 7 Laptop
- Apple iPad
Both worked flawlessly before this???
What happened??
-Unfortunately, this is the FIRST occurrance of this level of issue with a long line of HP inkjets?????
How can I reload firmware?
- connecting via USB cable, and doing setup or something different?
Hello,
This seems like a hardware issue, I would suggest calling HP @8004746836 and see what options they have to replace or repair the printer.
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