HP 6525 TO SCAN TO E MAIL

WHEN SCANNING TO EMAIL IT REQUIRES A 4 DIGIT PIN FROM THEM TO ME BEFORE THEY CAN RECIEVE THE EMAIL, HOW
DO I GET RID OF THE 4 DIGIT PIN PROBLEM.
CAN YOU HELP ME
I SHOULD NOT HAVE THE PERSON I AM SENDING THE EMAIL TO HAVE THEM SEND ME AN EMAIL BEFORE THEY CAN GET MY
E-MAIL.
IF THAT IS THE CASE IT IS GOING BACK TO COSTCO, THANKS IN ADVANCE
1CARTER

Hi 1CARTER, welcome to the HP Forums. I understand you want to eliminate the recipients from having to use a 4 digit pin.
It sounds like you may have accidentally registered the Scan To Email App to your friend's email address instead of your own. When you activate Scan To Email, it will request the 4 digit pin from you, only once to ensure it is set up properly. After that, you should not be asked for it, and your friends should never require it.
To fix this, you will have to reset Web Services. You will have to turn them off, and then back on again. If you have configured HP ePrint, you will need to readd your printer to your account.
The instructions to reset Web Services can be found under "What if I lose my printer code before registering my printer?" in this document: Getting Started with ePrint
Once you turn web services back on, when you first go into the Scan To Email App, the first email it is asking for is your personal email address, to which it will email YOU a 4 digit pin to use with this. You will not have to provide this to anyone else.
I hope this clears things up.
TwoPointOh
I work on behalf of HP
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Configuring "Scan To E-mail" on HP Officejet Pro 8600 Plus N911g

This is the same issue reported by several other users in this forum to which no solution has been provided.
I have been unsuccessful in setting up the scan to e-mail option for a HP Officejet Pro 8600 Plus N911g purchased on August 12th 2012 and using the firmware CLP1CN1150CR.
I am trying to do this through the Embedded Web Server interface to the printer from an iMac running Mac OS X 10.6.8 and HP Utility 5.8.0. More specifically the page under "Scan -> Scan to E-mail -> Outgoing E-mail Profiles".
I have tried 2 different SMTP outgoing servers, each of which works well to send e-mail from the computer: Apple iCloud e-mail service (formerly known as Mobile Me, formerly known as .Mac) and AT&T Net e-mail service. I verified that the server name, port number and authentication login/password values were all correct.
When scan to e-mail is used from the printer, I get an error message: Cannot connect to server. Check server name and address.
When tested from the computer during the setup of an outgoing e-mail profile, I get an error message: The device could not send the test e-mail message. (EmailAccounts-timeout).
When I try to configure the page under "Settings -> E-mail Alerts -> E-mail Server" and use exactly the same values as the ones in the outgoing e-mail profile above, the Save and Test option fails with an error message: The device could not send the test e-mail message.
Interestingly enough, I am able to use the computer's e-mail client with the option Scan To Computer -> E-mail as PDF or E-mail as JPEG. With this option, the file is scanned and added as an attachment to a mail message from the Mail client under Mac OS X. When I press the Send button, the e-mail is sent successfully through the same SMTP server.
All the error messages seem to indicate that the printer's e-mail client software is unable to establish a connection to the SMTP server. However, it is not clear what configuration parameter is the one that could be causing the problem.
This question was solved.
View Solution.

After further research, I noticed that there are other possible default Simple Mail Transfer Protocol (SMTP) port values:
Port 25 is the standard SMTP port number.
Port 465 is the port number for SMTP over SSL, Secure SMTP (SSMTP).
Port 587 is the dedicated port number for a Mail Submission Agent (MSA) that uses a variant of the SMTP, as specified in RFC 6409, which requires that clients are authorized and authenticated to use the mail submission service.
I had been using port number 25 as this is the standard one. However, all tests were failing. Hence, I decided to try the tests with ports numbers 465 and 587.
Port number 465 failed with the same errors listed above. However, the tests passed with port number 587. After saving the successful configuration with port number 587, I tried the scan to e-mail option from the printer and it worked.
A mail submission agent (MSA) is a computer program or software agent that receives electronic mail messages from a mail user agent (MUA) and cooperates with a mail transfer agent (MTA) for delivery of the mail.
Historically in Internet mail, both MTA and MSA functions use port number 25. However, many Internet Service Providers (ISPs) and enterprise or institutional networks restrict the ability to connect to remote MTAs on port 25.
With a dedicated port 587, it is always possible for users to connect to their domain to submit new mail. Availability of a MSA on port 587 enables nomadic users to continue to send mail via their preferred submission servers even from within others' networks. Using a specific submission server is a requirement when sender policies or signing practices are enforced.
I know that many users may find the technical details boring or confusing, but I just wanted to include some background to those who actually care about this level of detail. I also wanted to provide a possible solution to other users who are experiencing the same problem.
So, in a nutshell, if the Scan To E-mail option is not working for you using port number 25, then try one of the other SMTP port numbers listed above. If none of them work, check your mail provider for other possible outgoing server port numbers.

Officejet Pro 8500A Plus can't scan to e-mail

I have an Officejet Pro 8500A Plus and Windows 7 32-bit OS and using Outlook 2010. I'm trying to scan to e-mail and am having no luck. From the printer interface I choose SCAN --> COMPUTER --> (MyComputer) --> E-MAIL AS PDF. It performs the scan, but then on my computer, I get the following error:
"The HP Scan application is unable to open your e-mail application and/or cannot attach the scan to a new email. Please check your email configuration and try again."
I've checked the configuration in CONTROL PANEL --> DEFAULT PROGRAMS --> SET YOUR DEFAULT PROGRAMS. I made sure that I selected Microsoft Outlook and clicked Choose Defaults For This Program. I then selected all Extenstions and Protocols and still no luck.
Has anyone else had this problem and found a solution? Thanks. You may be wondering why I don't just use the Scan to Email instead of scan to computer. Well, unless there's a way to import all 400+ contacts from my Outlook to the address book in the scanner, this is the fastest way for me to scan an item and send it as an e-mail to various people.
Thanks.

How do I scan a document and then be able to email it to someone on my HP Officejet Pro 8500a Plus

HP7610 Scan to E-mail on Mac w/OSX 10.9.2

I'm attempting to scan a document using my Mac on the HP 7610.
When I select "Scan to E-mail" from the HP Utility, a "Scan to E-Mail" prompt comes up with a "Begin Scan to E-mail Setup" box to select. When I do that, I must log-in to an HP webpage for my HP 7610.
Under the Scan tab, there's a heading called "Scan to E-Mail", with four sub headings under it...Scan to Email Setup, Outgoing Email Profiles, Email Address Book, and Email Options. No where in all of these is there any prompt to "Start Scan" like there is on the same page under "Scan to Computer".
Please provide a solution on how I can scan a document to send via E-mail.
This question was solved.
View Solution.

Hello TSteh,
I understand that you are trying to scan to email using your HP Officejet 7610 but can not seem to get the scan to start. The steps you performed have been correct thus far, When you are given the choice to select from those four options you must select Out Going Email Profiles. This will allow you enter the specific information from your email account into the printers memory.
This HP document: How to Scan: From the Control Panel will guide you through what you have done already and show you how to complete the last remaining steps.
Thanks
JERENDS
I work on behalf of HP
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"Unable to connect to web services" when trying to scan to e-mail on a HP Photosmart 7520

Hello - I used to be able to scan to e-mail with no problems and then all of a sudden I keep getting the "Unable to connect to Web Services" error message. I have checked my network connection and it is fine, I have turned off my router and unplugged my printer but still no luck. I have seen that this seems to be a common problem from others in this forum but I was hoping someone could help me figure this out.
I really need to be able to scan documents to my e-mail..... ughh... please help!
Thanks,

I am having the same issue. Please help.

HP 8600 scan to yahoo mail as .pdf gives error but opens in gmail outlook

I have scan opening problem with HP 8600. I can open any .pdf with no problem. I have Win 7 and current Adobe. But anything scanned by HP 8600 to yahoo mail gives...it is either not a supported file type or because the file has been damaged...
When I scan to both gmail and yahoo, gmail opens with no problem but the yahoo mail gives the error message above. I have tried on numberous PCs and with at least 3 different yahoo users. To make this even more puzzling, I can forward the same email with attachment from gmail to yahoo and the attachment will now open, but the scan sent directly to yahoo mail still will not open.. looking for answers, not work arounds. I have already reinstall the printer.
I can also forward the yahoo mail .pdf attachment that will not open to gmail and it opens!

Hi d4ny_79,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
Sorry to hear that you are having issue with the "Scan to E-mail" feature. As for the link that was not working for you, here is an updated link to try for the HP Print and Scan Doctor. I would suggest you run the Doctor first and if you are still having issues, please let me know and I will be happy to offer more assistance.
Sorry for the inconvenience.
Thanks for your time.
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Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

OfficeJet 6700 - feeder not working with scan to e-mail

I'm having a problem with scanning to e-mail.
I put the document in the feeder and use the app to scan to e-mail, but nothing happens.
It just says "scanning failed, try again or exit"
I have also tried to put it on the glass, but again nothing.
I can scan from my computer - here the feeder works...

HI now_what,
Welcome to the HP Support Forums. I gather that you are unable to use the scan to email feature of your Officejet 6700 printer.
To better assist you, would you please provide some further information:
What make/model/product number of HP printer do you have? How Do I Find My Model Number or Product Number?
How is the printer connected (USB cable, ethernet, or wireless)?
What operating system are you using on your computer? whatsmyos.com
If you are using a Windows-based operating system have you Tried the HP Print and Scan Doctor for Windows? If yes, what were the results?
Are you able to make a copy from the front panel of your printer?
Is the printer plugged directly into a wall outlet?
Do you have any other error messages? If yes, what does the error message say and where is it displayed (printer or computer)?
Thank you.
Regards,
Happytohelp01
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Cannot scan to e mail - Printer does not wake up - Web access issues

I own the HP 7520 AIO since a couple of months.
Everything was working fine untill 2 weeks ago
After a couple of hours , you cannot print anymore, you have to reset the network connection. Sometimes it works just by reseting the wireless , sometimes you have to go for a printer shutdown , plug out the cord (because you cannot power on again the printer by pressing the power button) and replug. I tried to configure again Wireless connection but I does not solve the issue .
In addition,when I'm trying to access to apps or to scan to e mail from the front panel, I'm getting an error message saying that it is impossible to connect to Web services.
I tried to reset the printer to factory but now it's worst I cannot configure e print anymore at all...
Scan to computer (to Windows) is working all the time (to Mac has never worked from the printer but work from the computer)
I did not change something to the home wireless (router or others) since I first configured the printer.
Could you please help me to solve these issues ?

Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
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Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Possible "Scan to E-mail" on 7510 like on 7520

This post is for a feature request.
I have a 'HP Photosmart 7510 All-in-One' and it always needs the computer to scan to e-mail. A lot of troubles come from that feature with HP blaming Microsoft Outlook and Microsoft blaming HP.
The new 7520 has on its firmware a feature that allows directly scanning to e-mail without computer. It is probably easy for HP to implement the same feature on 7510, either as a firmware update or as an installable app.
If you have a 7510 and would like a feature of scan to e-mail directly please don't let this post to die. It still is a fairly new all-in-one and since it require minimal effort HP has the moral duty to its customers to reward us with a feature like that. Besides the scan to e-mail via computer doesn't work properly for a lot of customers and HP should provide those an alternative.
Thanks

Hi. I haven't heard any word of this occurring, so at this point I would say that it is unlikely. I own a 7510 myself!
HOWEVER (here's where it gets kinda cool)...if you get the free HP Printer Control app from the Apple App store or the Google Play store, you can initiate a scan from your phone/tablet, and then share that scanned image from your phone via any of a large numer of available share options on your phone. On my Android phone the list includes Bluetooth, Twitter, email, evernote, Google Drive, PhotoBucket, Facebook, Google+, Box, Picasa, and more. You can customize the list to include those share options you want to display in the app.
So you can have a "scan to pretty much anything" option via the HP Printer Control app on your smartphone, with the 7520 and other supported ePrint printers.
Hope that helps some...I've found using the HP Printer Control app to actually be easier to use (you can sit down and view your phone rather than hovering over the printer) and more useful and flexible than the front-panel scan to email feature (many more share destinations to choose from in the mobile app).
See here for a table that shows what printers are supported by the HP Printer Control app.
I am an HP employee.

Scan to e-mail Error

I have had this printer for almost a year and the scan to e-mail function has always worked properly. Yet today as I attempt to scan a document a message appears saying "unable to connect to web services. Confirm internet access and try again." I unplugged the router and the computer to no avail. I reset the connection settings and I'm still getting the same message. The wireless network test passed on all counts and the signal quality is "excellent". I am at a loss. I have tried several solutions I have found online yet nothing seems to work. Any help would be greatly appreciated.

Forgot to mention. I am running windows 7.

Cannot scan to E Mail

Error message 503 when trying to scan to E Mail, have tried turning on & off, restarting etc. worked fine last week???

Hi engte,
Welcome to the HP Support forums. I understand that you are unable to scan to email with your Photosmart 7520 printer and also you are unable to connect to web services.
To reconnect to web services please set a manual IP address and DNS servers. I have included a link to another post I did with the steps (including screen shots). It also sounds like the router may have had a firmware update so I’ve also included the Printer Does Not Maintain Wireless Connection document. There are several valid trouble shooting steps to follow if the manual IP doesn’t correct things.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

I cant open any of my scans or e-mails sent to me with attchments

i cant open any of my scans or e-mails sent to me with attchments

Hello further,
Where are you trying to open the emails at? A specific program? Internet browser? What happens when you try to open the attachment?
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The community works together, click Accept as Solution on the post that solves your issue for other members of the community to benefit from the solution.
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Scan to E-Mail isn't working

I have a Photosmart 7520 printer and have been using the scan to e-mail function successfully. For some reason, I'm now receiving an error message (Server Connection Error, unable to connected to Web Services). All other services (wireless printing, etc.) are working just fine. I followed the instructions contained elsewhere on this site (turning both the wireless router and printer off for 1 minute and then turning on the wireless router, then printer). But it still isn't working. Can you assist me please?

Hi @rlsrocker
Welcome to the HP Support Forums. I understand that you have encountered an issue when trying to use the scan to email feature of your Photosmart 7520 printer.
Please set a manual IP address and manual DNS servers for the printer. I have included a link toanother post that has the steps, including screen shots, on how to do this. Please do not worry that the screen shots are for the Photosmart 7510, the steps are the same.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet Pro 8620 Scan to E-Mail funktioniert nicht

Hallo,
ich habe ein Problem mit meinem neuen Officejet Pro 8620.
Scannen funktioniert, jedoch Scan to E-Mail funktioniert nicht.
Es erscheint die Meldung "Anwendung zum Scannen an E-Mail nicht gefunden".
Ich benutzer Thunderbird als E-Mail Client.
Thunderbird ist als Standard E-Mail Programm eingerichtet und verfügt auch über alle Programm Standards "mailto, E-Mail senden, etc."
Wie kann ich das Problem beheben?
Ich würde gerne die Scan to E-Mail Funktion mit Thunderbird verwenden.

Hi @tomey
Welcome to the English HP Consumer Forums!
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Alternatively, please feel free to post a revised message in English.
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How do I get AVG to scan my Yahoo.mail? AVG currently scans "Outlook" (which I don't use) but can't figure out how to switch that to AVG. Thanks

Running Firefox 3.5 using AVG Free and Yahoo mail - need to know how to get AVG to scan Yahoo mail and not Outlook (which I do not use).

Try asking at the AVG forum, that isn't a Firefox support issue.
http://forums.avg.com/ww-en/avg-free-forum

HP 6525 TO SCAN TO E MAIL

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