HP 6700 Installed New Genuine Ink Cartridges (XL)

Replaced the set up cartridges with new genuine HP XL cartridges purchased from Staples. Blank pages are being printed and the copies are blank. The ink levels are showing full. Any suggestions to fix the problem? Thank you HP Support Forum for any help that you can provide. I am trying to get the printer fixed prior to school starting on Monday.

Welcome to the forums ! I read your post about how your Officejet 6700 Premium is now printing out blank pages after changing the cartridges from the setup set of ink. I would suggest that you try out the steps that are listed in the guide below, to hopefully get the ink flowing through the printhead to print again. If you find the ink still does not print, please contact HP to see about a replacement unit. Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Printer Series Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear. Best wishes

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Make sure it is a genuine HP cartridge. Take it out and clean the contact on the cartridge and in the printer. Try again.
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I worked for HP but now I'm retired!

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I recently got a new Dell computer with Windows Vista 64-bit OS. Printer was working fine until I replaced the black ink cartridge. It printed out the check page like normal after installing the cartridge but will not print anything else now. Not even a test page. I tried pulling the cartridge out and putting it back in. Tried unplugging the plugs on the back of the printer and plugging back in. Tried turning the printer off and back on. Also tried restarting the computer. I downloaded the HP Print Diagnostic Report and it could not find any problems. Could there be a problem with the ink cartridge itself?
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Well first I went and bought another black ink cartridge to rule out the cartridge being the problem. That was not it. So then I unplugged the printer and cleaned it thoroughly and plugged it back in. Still didn't work. So I went into the properties on my printer and started messing with the settings. FINALLY I FIXED IT! I clicked on the Advanced Tab and then clicked on Print Processor. I then changed it to WinPrint and retried the Print Test Page on the General Tab and it worked! Woo Hoo!

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Thank you for your updated information.
Since you are able to print from you computer and the printer isn't indicating this message, then I would recommend uninstalling the software. I will provide a HP document here to help you. (If this printer is connected by a USB cable, then please remove it from the computer.)
Next, please clean your Temp folder on your computer. I will provide a document on performing this step here.
Now, install the full feature software from the HP website here. Make sure you choose your correct operating system; Either 32 bit or 64 bit. I will also provide a HP document on Installing the Printer software; Either USB or Wireless Connection.
This should remove this error message you are receiving. Please let me know if you are still receiving the same message.
Looking forward to hearing from you.
I worked on behalf of HP.

HP Photosmart Premium Fax All-in-One Printer-C309a-new black ink cartridge will not print

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View Solution.

To reset the printer, follow these steps:
While the power is on, remove the power cord from the back of the printer. Wait at least 30 seconds, then connect the power cord to the back of the printer, then turn the unit on. That will complete a power reset.
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http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01624986&tmp_task=solveCategory&cc=us&dlc=en&la...
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Correct sequence of steps to install HP 564 Ink cartridges!!!

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Thanks Michael
Just to add then when opening a new cartridge, it's important to take the shrinkwrap and the tab marked 'Pull' off BEFORE twisting the orange shipcap. This ensures that the cartridge gets vented properly.
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP

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Welcome to the HP Community @Lollycookejesso
I saw your post about how your new cyan ink cartridge is not working on your Officejet 4622 model. Please try the steps in the guide I posted for you below to hopefully get the ink flowing!
If the ink will not print, call us directly to speak with HP's Technical Support about your printer options from there.
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R a i n b o w 7000I work on behalf of HP
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Photosmart 5510 not recognizing new black ink cartridge

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Maybe time to call HP and talk to them now.
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

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Hi caralu,
I was just wondering if you were able to try banhien's recommendation? Please let me know the outcome.
Thanks,
HevnLgh
I work on behalf of HP
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Message Edited by blueford76 on 09-26-2009 11:40 AM

blueford76 wrote:
I really don't need to print anything in color at my office. Will my J4580 allow me to install 2 black ink cartridges and still print ok?
No, the black cartridge cannot fit either mechanically or electrically in the color cartridge slot.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Message Edited by Bob_Headrick on 09-26-2009 10:21 PM
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Hi @obxgirl,
Welcome to the HP Support Forums! I see you are running into some print quality issues on your HP Photosmart 5510, you are unable to print in black ink.
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Thanks,
HevnLgh
I work on behalf of HP
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Hi tagelbecky,
The post located here should help to resolve your issue.
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Many Thanks,
Francheska
Although I am an HP employee, I am speaking for myself and not for HP.

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Hi @rhare
No, personally I suggest calling us instead. Some printers have printheads that are intended to be removed and cleaned if necessary, your printers printhead is fixed and is not intended to be removed.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

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Hi Meganrvt,
Welcome to the HPCommunity, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I see that you are having some issues with your new black cartridge. I will be happy to help. I have included an HP document below for just this issue.
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If that doesn't work you should contact HP Total Care as ink has its own warranty. HP Total Care can be reached at 1-800-474-6836 in North America or visit this link if you live outside of North America.
Thank you,
Please click “Accept as Solution ” if you feel my post solved your issue.
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BHK6
I work on behalf of HP

HP 6700 Installed New Genuine Ink Cartridges (XL)

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