HP 67oo All in One won't save scans at 2.400 dpi

Hi, i tried to scan a photo at 2400dpi and when it comes to saving the file, i get a "the hp scan application was unable to save the file to the specified location".
I tried several locations, including external drives etc...
I have Win7 Enterprise and admin rights...
Thanks in advance

Hi Panos_vz,
When you scan other resolutions does it work, is this the only setting that does not work?
If you can save other resolutions, please choose one of those resolution shortcuts and modify the resolution settings.
of course you would change the 75 to 2400. Then try scanning using this newly created shortcut.
Please let me know if this resolves the issue. If it does not, download and run the HP Print and SCan Doctor, and please let me know the outcome of each item tested.
The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity :
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test : Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check : Checks for missing or corrupt driver files.
Device Manager : Checks for problems in Device Manager that would prevent printing.
Device Online : Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue : Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match : Checks the port settings for the HP product.
Device Conflicts : Checks for conflicts with other drivers, such as other printer brands.
Ink Issues : Checks the cartridges and ink levels for issues that affect print quality.
Print Settings : Checks and adjusts the print quality settings.
Test Print : Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests : Checks the scan mechanism, drivers, and registry entries.
You can also click the Printer menu to find the additional features such as cleaning printheads, aligning printheads, checking ink levels, and viewing advanced printer data for your selected printer.
Source: Try the HP Print and Scan Doctor for Windows
Click here to download and run the utility > HP Print and Scan Doctor
You will see a wrench, a yellow exclamation mark, a red X, or a check mark next each tested item.
I look forward to hearing from you. Knowing the outcome of the Print and Scan Doctor will help to point us in the right troubleshooting direction!
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

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