HP 7 G2 not playing videos from NBA Game Time app

Not sure if anyone else had this issue, but the videos in NBA GameTime app does not play on my HP 7 G2.NBA GameTime: https://play.google.com/store/apps/details?id=com.nbadigital.gametimeliteIt basically plays the first second of the video clip & the video frame is stuck - but I can still hear the audio in the background.I have no issues playing the same video from other Android devices (ie my smartphone). Any ideas on how to solve this?

Hey ,
Welcome to the HP forums. I understand you're unable to play video properly on the NBA Game-Time app on your HP 7 G2 tablet. Do you have the same issue streaming video from other apps? If you haven't tried yet, try YouTube or Netflix and let me know if the issue is on all streaming or just this app. These are the steps to take: Reinstall the problem app: Go to Settings > Storage > Apps > Select the app > Uninstall. Once uninstalled go to the Google Play Store app > Select My apps from the menu on the left > Select the All tab > Select the app > Install.
Clear all cache on the tablet: Settings > Storage > Cached Data. You should have the option to erase all the cached data here.
Hard reset: While the tablet is on, press and hold the power button for 8+ seconds to force shut down. Turn the tablet back on and see if that helps.
Factory reset: Make sure you backup any important files or information first. Settings > Backup & reset > Factory data reset. Thanks.

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