HP 7000 E809 Not Printing Black

In advance of a reply, thank you. I have tried the hot water treatment. I have checked the vents, in fact just purchased a new 920XL Black. Have run the Cleanprint head multiple times. The printer was unused for a couple of years nd I needed to print some larger items. I usually use my HP L7590 (which I love). I would like to get this E809 going as a backup but not sure I want to purchase a new printhead, as this was purchased in 2010.

Hi,
Please do not use any water to clean the printhead ,it looks like that might have damaged the nozzle, so you can try using different printhead and if that does not fix then you may have to call tech support and go for upgrade call 1800 474 6836.
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If the printer is out of warranty one thing that might be worth a shot is soaking the printhead...
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Hi @crfldf
Have you completed all of the steps in the following document; Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages.
Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
If your printer is still in warranty, please call HP and explain the issue you are experiencing. The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
If I hear back from you and you require further assistance, I will send you a private message to gather some information. If I send you a message, you can click the little envelope on the top right hand corner of the forums page to check the message;
- In support of Movember
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Sunshyn2005 - I work on behalf of HP

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Hi @lau367,
Welcome to the HP Forums!
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are not sure how to check your forum messages this post, has instructions.
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
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**MissTeriLynn**
I work on behalf of HP

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Hi Tam1711,
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message after the weekend from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details)
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Hi Colin & SubChi
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More details in the link below
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Hi Martymartin,
Welcome to the HP Support forums. I gather that your Officejet Pro 8500a will not print black ink but will print blue ink.
I have included a document with trouble shooting steps to take to help resolve this issue. If the steps in your document don't resolve the issue please call our technical support at 1-800-474-6836 if you live in the USA/Canada region. If you live outside the USA/Canada region please click the link below to find the Technical Support number for your country/region.
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Hewlett Packard Technical Support
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I work on behalf of HP

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Hi @rhare
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hi @PaigeWest
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Although I hope this resolves the issue, it might not. If the issue persists, please post back with your warranty status. Use the following link to check your warranty.
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If your printer is out of warranty, let me know and I will do my best to help. Thanks. I look forward to hearing from you.
IMPORTANT: Please also include your country/region in your next post. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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Attention!
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Hello @johnnyboston and welcome to the HP Forums!
I'm sorry to hear of your troubles with your Photosmart 6510 printer, but I will certainly do my best to lend a helping hand
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Is it a genuine HP cartridge?
Let me know how things go with the cleanings and we'll go from there!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Responded to pop-up that ink was low.
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Hi,
Please follow this HP document for this issue
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hope this helps
Although I am an HP employee, I am speaking for myself and not for HP.
*Say thanks by clicking the "Kudos! Star" which is on the left*
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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Hope you a having a great day,
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Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

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Hello,
May i know the black cartridge part number ?
Please click HERE to access the steps that should resolve the issue .
If issue still persists, please call HP Tech Support for further assistance, it could be the issue .
If you are in US , the toll free # is 1-800-474-6836 .
If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP 7000 E809 Not Printing Black

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