HP 7310 all-in-one printer error code 0xb948b1a2

Printer is not printing or coping.  Error code on printer is 0xb948b1a2.  Been through the help step one of unplugging USB, removing cartridges, turning off printer and it did not work.
Any suggestions?

Could be dirty electrical contacts. Pull the power out, and please try the cleaning in "Step 2":  http://h10025.www1.hp.com/ewfrf/wc/document?docnam​e=c01423559&tmp_task=solveCategory&cc=ca&dlc=en&la​...
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