HP 7410 - remove and check cartrige on right

I have full genue HP black Print Cartrige # 96 2011/11/02 Y 17212513387306575
after alittle bit of time, it stopped working while on the screen of my printer it says: "remove and check cartrige on right",
i insertted my previous empty black cartrige, and the error massege was gone,
what can I do?
Thanks ahead,

The troubleshooting steps here may help. If cleaning the cartridge and printer contacts does not resolve the issue and the carriage flex circuit is not damaged then Contact HP for warranty replacement of the cartridge. (Your cartridge is still under warranty based on the date you showed.)
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Remove and check cartridge on right error message on 7410 all in one

I recently changed the black ink cartridge in my 7410 all in one printer. After changing cartridge it gave me an error message of " Remove and check cartridge on right". I have tried removing and reinstalling , cleaning connection points with clean damp cloth (water) and still cannot get error message to go away.
Any ideas would be greatly appreciated. Thank You.

NoProblemAtoll wrote:
I know this is an older thread but being it is a top Google result associated with the "Remove and check cartridge on right" error it justifies adding a helpful suggestion for other. Our findings have been HP Printers are very biased against refilled \ recycled cartridges. I own a total of (5)x HP 7310 and HP 7410 printers in my IT Consulting office. These are feature rich MFP’s with an abundant supply of ink available at generously economical prices. On the face of it, it sounds like a good reason to keep a bevy of last gen printers around. EXCEPT the printers work great with the $30-$50 brand new HP brand 96 cartridges from Office Depot or Staples. Unfortunately if you try and buy some recycled cartridges off ebay the Printers detect the recycled\refilled cartridges as a previously depleted HP cartridge that may not be genuine and the units suddenly turn on you. Miraculously the "Remove and check cartridge on right" only manifests itself with non-HP brand cartridges or cartridges that have been refilled. (We have even tried to re-fill out own refreshly depleted cartridges with like results.) Think of it as an HP service reminder conveying you forgot to pay HP their $30-$50 profit on your ink this go round. Remember you need HP Branded ink cartridges (HP = Homogeneously Proprietary). It’s like an intention flaw written into the firmware. Best guess (purely on conjecture) is there is a check in the firmware/drivers for if the cartridges has been previously installed, previously depleted, max install count, and expiration date validation. If it encounters a condition it doesn’t like you get this nondescript error.
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The above post is filled with conjecture and speculation, but is not based on fact. The Officejet7410 is not programmed to reject refilled/reman cartridges. It will check cartridges electrically for various things and will reject cartridges that fail. Typical failures would include a cracked printhead (caused by rough treatment - dropping the cartridge even a few inches for example), or open electrical connections caused by debris on the cartridge contacts. Cleaning the cartridge contacts as shown in the document here may resolve the issue in case of poor electrical contacts.
A cartridge that has been previously used in a different printer will likely be marked as empty, but the printer will happily print with a cartridge detected as empty.
The reality is that the quality of refill and reman cartridges are very variable, but generally poor. The study here has a study conducted by a testing facility, here is another study.
My personal experience has been similar. I donated an HP all-in-one to my son's high school years ago. Sometime later I got a call from the teacher complaining that it was not printing properly. I went and took a look and found they had put in a renam color cartridge that was not printing one of the colors*. They tried another cartridge, which also had a problem and then finally the third cartridge worked. I asked why they used renam cartridges and he said they bought these because they were cheaper. I asked if they were 1/3 the cost....
*The color missing had nothing to do with the printer - blotting the bad cartridge on a damp tissue gave only two of the three colors that would normally be present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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Re: Remove and check cartridge on right.

I own an Officejet 7310 All in One. I have received an error that reads "Remove and check cartridge on right". After removing and inspecting the nearly full black cartridge, I could not identify any abnormalities. After reinsertion, the error returns. Perhaps I don't understand what is meant by "check". Please help.
Ralph Sellers

The document here may help resolve the "remove and check" error. The photo in the post here may be helpful in checking for damage to the x-bias-spring.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Printer Error: Remove and check cartridge on right.

Printer Error: Remove and check cartridge on right. I have a HP printer Officejet 7310 All- in-One. I have tried taking the cartridges out, shutting off the printer and unplugging the printer but nothing helps. The cartridges are correct ones; the problem started after I was using these cartridges for a while.
Please Help, Mitzi

Check out this post in this forum and see if this helps.

Error message: "remove and check cartridge on right." photosmart 2610

I installed two brand new HP cartridges (color and black) in my Photosmart 2610 all-in-one about 1 month ago and they were working fine but now I get an error message asking me to "remove and check cartridge on right." When I check the cartridge (black), it looks fine but the error message won't go away and the printer won't print. Suggestions?

I had the same problem, I have tried resetting with #6 or #3, cleaning.
What worked for me:
1 - While printer is on, go to the "Mfg Commands"
(on my printer I had to press "*" and "#", others would need to press both left and right arrows, etc.)
2 - You will get the following message "Enter special key combo", then enter "123".
3 - Press the right arrow until you find "Special Reports", click OK
4 - Press the right arrow until you find "Print Cartridges", click OK
What was my surprise when at number 3, it started printing !
And then, everything came back to normal !
Super cool !
Hope this works for you !

My HP2575 give's "Ink Cartridge Problem - Remove and check cartridge on right"-error

Hello,
I have a HP photosmart 2575 all-in-one. For just a couple of month's I use my black 339 cartridge and suddenly it give the error "Ink Cartridge Problem - Remove and check cartridge on right", with means the black cartridge. I always use original HP cartridges and have never filled them by myself or other people. Because the expire date is just a couple of weeks late, HP won't support me. For now I put a new cartridge in the printer, with works fine. How can I solve this problem with my cartridge? It has enough ink for many prints to make, so I don't like to throw that away. I hope you can help me with tis matter.
Thanks a lot.

Hello Tom_Heitbrink. I have located a document you can follow to troubleshoot your issue. Let me know your troubleshooting results after following the document. I'm only here to help!
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00427221&cc=us&dlc=en&lc=en&product=441240
Mario
I worked on behalf of HP.

Remove and check cartridge on right

I own HP Officejet 7310 all-in-one. Yesterday the above message appreared when I turned on the printer and tried to print . I took out the cartridge and then reinstalled it. The message did not go away. i turned the printer off and on again; message remained. I then put in a new cartridge. Same message. I have no idea what to do.

waynewal wrote:
Having same problem. Finding that in other web sites HP has programmed the system to remember only 2 ink cartridges. apparently the only way to solve this after cleaning does not work is to disassemble and remove the battery, wait a while, then replace battery and reassemble the printer.
There is a lot of misinformation in "other web sites". Neither the Officejet 7410 or the Photosmart 2610 series printers have a battery in the printer. The memory stores information about the most recent cartridges, but this information is only used to determine ink levels and the need for alignment, it has nothing to do with the "remove and check" message.
Try cleaning the cartridge contacts as shown here
(for a different cartridge, but similar). If that does not help check
the spring and make sure it has not become dislodged and damaged the
flex as shown here. If the flex is damaged your printer will require service.
Regards,
Bob Headrick, Microsoft MVP Printing/Imaging
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
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My photosmart 2610 has an error message "Remove and check cartridge on right"

I have replaced both the black and color cartridge and still have the error message. Also have restarted computer and turned printer off and on several times. Need help!

Hi ruf,
Check this article and see if this can fix your printer - Remove and Check Cartridge
Hope this works for you!
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Cheers!
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* Please mark Accept As Solution if it solves your problem so other users can benefit as well.

Error: Remove and Check cartridge on right

I have removed the right cartiridge and check it, but the error message will not go away?
I have not tried putting in a differnet cartridge yet.
Suggestions????
It is the black and white cartridge.
This question was solved.
View Solution.

Start by following the troubleshooting steps shown here. If cleaning the cartridge and printer contacts does not resolve the issue then check the spring as shown in this page. If the spring is dislodged (1) you will need to have the printer serviced. If the spring is dislodged but has not damaged the flex circuitry (2) then some have reported success epoxying the spring back in position.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

2110 printer ERROR message - remove and check cartriges

I replaced black cartrige twice and still message - the color cartrige i did not replace however I'm only printing in black and have done this before with no problem- why cant i get this message to go away or am i missing somthing

Hi @rem123,
Thank you for visiting the HP Support Forums! I understand after years of non use, you put new cartridges in your HP PSC 750 and now you are getting a cartridge error message.
I would like you to start troubleshooting here: 'Problem with Printhead,' 'Printer Failure,' 'Ink System Failure,' or a '0x...' or a 'C2...' Error M...
Because there are many variations of these 'Problem with Printhead,' 'Printer Failure,' or 'Ink System Failure' error messages and alphanumeric codes, we have provided a few guided steps to get you to the right troubleshooting document for your error. Select the statement that best describes your situation.
If you are still getting the error message after all the troubleshooting has been done, please contact our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.
http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
I hope this helps!
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Hp c4189 all in one - Problem message says "Remove and check cartridge on right"

This message keeps returning after several cartridge removals and even new cartridge installed.
What do I do next? Thanks.

This message keeps returning after several cartridge removals and even new cartridge installed.
What do I do next? Thanks.

Photosmart 2710: Error Message and check cartridge on right.

I have the Photosmart 2710 all-in-one but I continue to get the following error message: Remove and check cartridge on right.
I have remove the black cartridge and check everything. I have cleaned the connectors but still I continue to get this error.

Start by following the troubleshooting steps shown here. If cleaning the cartridge and printer contacts does not resolve the issue then check the spring as shown in this page. If the spring is dislodged (1) you will need to have the printer serviced. If the spring is dislodged but has not damaged the flex circuitry (2) then some have reported success epoxying the spring back in position.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button ------------V
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Error Message on the printer - Remove and check right cartridge

How to fix error message: "remove and check right cartridge" which you have done numerous times, plus cleaned cartridge nozzle. Also, I have turned off power to printer, but nothing changed. Help for HP Officejet 7210 All-in-One needed.
This question was solved.
View Solution.

Funny that multiple people have this problem appear just after 9/1 on multiple printers/all-in-ones. I wonder how many people have this problem and don't report it here. Mine is on a 2710a all-in-one in excellent condition except for this cartridge problem.
My contacts are not suddenly damaged and it is a relatively new well within the expiration date genuine HP cartridge that we have had for more than a few months. It has not been out of the printer nor has the printer been moved. It sits in a clean room with very little temperature variation from 72 degrees. All printers should be so lucky.
This is not the first time nor the first printer I've had cartridge problems with HP printers. This is my third one and I'm done with HP printers. I love all other aspects of the printer but this one is infuriating enough to sour me for good.

My 4215 all in one HP printer error message suddenly reads "remove and check right cartridge" .

My all in one 4215 printer suddenly is flashing an error message in the screen saying "remove and check right cartridge"...For what I am checking it is unclear. I have removed and reinstalled the cartridge and it looks OK to me...It is not empty, and the last thing it printed was fine...Help!
This question was solved.
View Solution.

I'm betting that the contacts inside the printer or on the ink cartridge are dirty. This happens over time. The document below will walk you through cleaning the contacts. Let me know what happens.
http://goo.gl/9oXc9
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Officejet 7410 shows "Remove and check color cartridge" on display.

I have removed and checked the Color Cartridge and replaced it. No change.
I carefully cleaned the cartridge contacts with distilled water. Still no change.
I went and bought both a new Color Cartridge (#97) and a new Black Cartridge (#96).
Installed the new Color Cartridge. Still no change.
Tried changing the Black Cartridge as well. Still no change.
I carefully cleaned the cartridge contacts and printer contacts for both of the cartridges with distilled water. STILL no change.
So, after spending close to $100, I still can't use the printer.
Does anyone have a solution to this problem?

I know this thread has been around a while, but I figured out a solution last night when I had the exact same "Check color cartridge" error message stuck on my HP7410. I found someone else online with a different problem on a different HP printer, who used a very similar repair procedure as listed here, but with one extra step. I figured I had nothing to lose, so I tried it and it worked, though you have to reenter the current date/time and your network info, because it wiped out the memory and went back to factory settings. So...
1) Unplug printer power cord from printer.
2) Hold down the # and 6 key while plugging printer cord back in. Continue to hold those keys down until printer says SEMI FULL RESET (it doesn't give you any other choices, and it does NOT say SEMI-NVM (non-volative memory RESET - I don't know how to get that) so just wait til SEMI FULL RESET comes up).
3) The printer will then turn off by itself.
4) Turn the printer on.
5) The printer will want you to set language, but don't do it yet.
6) Press the * and # key at same time.
7) Press 124. You will see "UNDERWARE: and a series of letters and numbers."
8) Press the right arrow to scroll through all the possible system setting categories once, and hit OK.
9) Scroll through them again to set the language, change the day/time and re-enter your network settings (network name/ID and password) and I suppose anything else you need to do, like set fax settings.
It's possible you may need to power off and power on again between steps 8 and 9 - sorry, can't remember if I tried that but I don't want to do this again and risk messing anything up.

HP 7410 - remove and check cartrige on right

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