HP 7410xi all in one printer

I am using a mac with a Mac OS 6.8 software. I have downloaded the driver from your web site, installed it, restarted my computer and I still get the message that the printer is off line. I have checked the usb cable on both ends, the computer and the printer and it seems to be plugged in firmly. The printer is probably 3 -4 years old, maybe more, but it was working great and then wouldn't scan. I downloaded new software, (driver), and it just will not print or scan. Any ideas?????
Could use some help.
photoguy05

Hi photoguy05,
Welcome to the HP Support Forums! I understand your HP Officejet 7410xi keeps telling you the printer is offline. I would like you to start here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print, please select your Mac OS X from the list and complete the steps in the order they are presented.
Let me know if you are back up and online!
Thanks,
HevnLgh
I work on behalf of HP
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Similar Messages

  • Selling my HP 7410xi all-in-one printer; want to wipe it clean of settings...

    I am selling my HP 7410xi all-in-one printer and want to wipe it clean of all my settings (FAX, Network and etc.).  Is there a better way than using all the factory defaults options in the printer's "setup" screen?
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    Hi photoguy05,
    Welcome to the HP Support Forums! I understand your HP Officejet 7410xi keeps telling you the printer is offline. I would like you to start here: 'Printer is offline' Message Displays on the Computer and the Printer Will Not Print, please select your Mac OS X from the list and complete the steps in the order they are presented.
    Let me know if you are back up and online!
    Thanks,
    HevnLgh
    I work on behalf of HP
    Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

  • HP Office Jet 8625 and HP OfficeJet 7410xi All-in-One (a) difference (b) install on one desktop

    Given: 
     HP OfficeJet 7410xi All-in-One connected to 2 desktops (Visa and Win8.1 - 64-bit) via usb network hub (i.Connect).  Able to print from both computers.  Vista machine has HP Solution Center installed (able to import pictures from camera SD card, scan documents to PDF, etc). 
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    What is the installation procedure for the SW and driver for HP Office Jet 8625 and connect via Wireless to Visa and Win8.1 - 64-bit desktop such that the 7410xi All-in-One current  setup not impacted. 
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    Q2:  Does the HP Office Jet 8625 have similar HP Solution Center ... please provide link to the HP Solution Center SW for the the 8625.
    Q3:  Where is the user guide manual for the HP Office Jet 8625?  The user guide manual refers to 8610, 8620, 8630.  Is  8620 same as HP Office Jet 8625; what's the difference?
    Q4: Where is the text installation for the HP Office Jet 8625?  The only installation guide is a poster -- no words on the poster.  Please provide text based setup instructions  starting from unpacking out of the box.
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    Q5:  "..print envelopes, it thought it was "out of paper". Looks like the plastic "switch" that releases the tray springs is not properly designed...."  Please provide instructions to correct the "switch" that releases the tray springs.
    Q6:  "..unable to print using the black ink cartridge if any of the other three color cartridges are empty..."  How to print black and white if the other color cartridges are empty or is this statement an HP design? 
    Q7:  "...after 15 min goes into sleep mode and wont come out unless I unplug machine..."  How to turn off 'sleep mode'?  If printer enters 'sleep mode', how to turn on without having to unplug/plug printer?
    Q8:  "..8625 went into powersave mode, then it was Printer OFFLINE...The problem was the HP8625 has a VERY POOR WEAK wireless system. "  How to prevent HP going into powersave mode then Offline without doing anything to my network setup?
    Q9:  "... Windows 8.1 will not print via wireless to this printer  ... Download the latest drivers from the HP website for the 8620 series - not from the supplied CD. Then download the "HP Print and Scan Doctor" and run the program. It should render the printer functional with windows 8.1. .. The printer works out of the box with the "old" version of windows perfectly..."  Please provide a solution if this user's solution may cause other compatibility issues?

    Hello @xandux,
    I would like to assist you today with the answers to the questions that you have regarding the HP Officejet Pro 8625 e-All-in-One Printer.
    Q1: The print drivers for the HP Officejet Pro 8625 e-All-in-One Printer and HP Officejet 7410xi All-in-One Printer are compatible on the same computer.
    For the Officejet Pro 8625 you would first run the Wireless Setup Wizard on the front panel of the printer to connect it to the network.
    How to Configure Wireless:
    On the printer touch screen, touch the Right Arrow () to display the second navigation screen.
    Touch the Setup icon (). The Setup Menu screen displays.
    Touch Network, touch Wireless Setup Wizard, and then touch Continue.
    Wait while the printer searches for routers that are within range of the printer. The Select Network Name menu displays.
    Scroll down the list of network names until you find the name of your network.
    Touch the name of your network, and then touch OK.
    If prompted, enter the WEP or WPA key. This is case sensitive.
    The printer will now connect to the network.
    Once your printer is successfully connected to the network than you may run the installation of your printer.
    The driver package for both Windows Vista and Windows 8.1 is the same. Should you want the latest drivers for the HP Officejet 8625 on both computers please click here to download the drivers. You will need to open that link on both the Vista and the 8 Computers. Once the website opens select the Download button on the top left. Once the download is complete the installation window will pop open. The onscreen prompts will walk you through the quick and easy install. You simply select that you are connecting a Wireless printer when prompted, the installer will search and find your printer and complete the install. You simply sit back and hit 'next' a few times. For additional install assistance and documentation please click here.
    I can assure you that your HP Officejet 7410xi All-in-One Printer will not be affected by the installation of the HP Officejet Pro 8625 e-All-in-One Printer as they use completely different drivers.
    Q2: The HP Officejet Pro 8625 e-All-in-One Printer uses the HP Printer Assistant Software rather than the HP Solutions Center Software. The Printer Assistant Software installs with the printer. Therefore, there is no separate link available for this. The Printer Assistant will load an icon on your computer that looks like this:
    Once you click on that icon you will see a similar screen to this:
    Q3: The User Guide for your HP Officejet Pro 8625 e-All-in-One Printer can be found here. It is for the Officejet Pro 8610/8620/and 8630 products as they are all within the same series.
    The Officejet Pro 8625 is identical to the Officejet 8620. For specific specifications for just the Officejet Pro 8620 (8625) series printer please click here.
    There are slight differences between the 8610, 8620, and 8630 products.
    The Officejet Pro 8610:  Print speeds are slightly slow (19 ppm in black and 14.5 ppm in colour), letter size flatbed glass, no automatic duplex copies/scans. The specifications for this printer can be found here.
    The Officejet Pro 8620 and Officejet Pro 8630: both models are identical with their specifications. The only difference is that the Officejet Pro 8630 comes with 2 paper trays. The specifications for the Officejet Pro 8630 can be found here.
    Q4: For detailed setup and install instructions please refer to the two documents below. 
    For out-of-box hardware setup instructions please click here.
    For installation instructions for Windows Vista and Windows 8.1 please click here.
    Q5: There is no switch that should have to be altered when printing envelopes. You simply load the envelope within the paper tray and select Print, just like any other printer. For instructions on how to properly load envelopes please click here. The only issue I have seen is that people aren't 'telling' the program on the computer that the printer is printing envelopes. This may cause a 'paper mismatch' error as your machine 'thinks' it's supposed to pull letter size paper and doesn't detect that as loaded in the tray. If there was a hardware defect with the switch when the HP Officejet 8625 first came out, we are not seeing those issues now so the switch issue must have been corrected.
    Q6: Because of the Printhead design within these printers, there must be ink inside the printer to print. Therefore, if you run out of yellow ink, you must replace the yellow ink to continue using your printer. Once a cartridge is empty the printer goes into a 'depleted cartridge' error state. When this happens you are not able to use any features of the printer. The best course of action would be to keep an eye on your ink levels. When you start getting prompts that your cartridge is low, have a cartridge on hand for when the ink finally does run out. What I would recommend is if you're not planning on printing a lot in colour from your computer set the 'Black Ink Only' feature under the driver to ON. If you do not have this feature enabled, when you print from your computer certain print jobs are sent to your printer as 'image' files. If a document is sent to the printer as an 'image' file the printer will use colour ink to enrich the black on the document. This causes the colour ink to run out much faster than anticipated. If you turn Black Ink Only ON only black will be used for black documents. If you want to print a colour document you simply disable the Black Ink Only feature for that specific print job.
    For more information regarding why this occurs and how to set Black Ink Only please click here.
    Q7: Your machine is designed to go into sleep mode after about 10-15 minutes. This is not a design flaw. Ideally, once your printer enters sleep mode, if you need to print something you simply send the print command and the printer will wake up and respond for you. Occasionally sleep mode has issues. One issue for instance is when you have a networked printer. Sometimes the routers don't send the print command to the sleeping printer properly and that causes the printer not to 'wake up'. This can be corrected with altering settings on your router. The other issue may lie with a programming issue within the printer. The best course of action to avoid sleep mode issues would be to ensure that your printer is running the latest Firmware. The latest Firmware can be downloaded here.
    Q8: Again, powersave mode is the same thing as sleep mode. You should have no issues allowing your wireless Officejet 8625 to go into a sleep mode. Once the printer is asleep you simply send a print job to your printer and the printer will 'wake up' and print for you. It is rare to see 'sleep mode' or 'powersave' issues. Always keep the Firmware up to date to avoid programming issues. 
    Q9:  Microsoft has recently released a HotFix to correct wireless printing issues as they have found printing issues within the Windows 8 and Windows 8.1 Operating Systems. This issue is not specific to HP or the HP Officejet 8625. Rather, the issue seems to affect all wireless printers on the Windows 8 and Windows 8.1 Operating Systems. The HotFix can be found here. Once the website opens you simply select the button for HotFix Download Available. Follow any onscreen prompts to install the HotFix. There has been a lot of luck with running this fix.
    I hope this information helps to clear up any issues you may have. Please let me know if you have any further questions or concerns. Thanks for reaching out to the HP Support Forums!
    X-23
    I work on behalf of HP
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  • HP Officejet 7410xi All-In-One shows error 0x07a74dds while powering-on and then stops

    When I press the power-on button of my HP Officejet 7410xi All-In-One, the printer screen lights-up and shows the following:
    Error 0x07a74dd6 at the top of the screen and 1959:lib_barracuda.c at the middle of the screen.
    At the front panel, the following lights stay flashing:
    (1)  Auto Answer (2)  !  and (3)  On
    After that, none of the buttons operate.  The printer is connected through USB cable to the computer. My system is Windows 7.
    I already searched for answers in the forum and didn't find a solution. I unplugged the USB cable and plugged again. I unplugged the power cable and when I plugged it back the same thing happens again, as described above. Please, let me know if there is a solution.  Thanks.

    HI again,
    I am attaching a document that has additional steps to troubleshoot these 0x type error codes. 
    See if additional troubleshooting from this document helps you.
    0x error code troubleshooting
    Say Thanks by clicking the Kudos Star in the post that helped you. Please mark the post that solves your problem as Accepted Solution.
    I am employed by HP

  • All in One Printer no longer scanning (C5280)

    I have an oldish printer/scanner that was working fine until I downloaded the update that came from HP on Aug. 13th. Since then, I cannot scan. I got an error message that the machine was disconnected from the computer which made no sense since I can print from the computer just fine. I did all the things the error message suggested: rebooting, disconnecting the cable, redownloading the driver. The machine worked for about 5 pages of the scan after the redownload, then conked out again.
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    Hello @Toonces , and welcome to the HP Forums, I hope you enjoy your experience!
    I see you are experiencing scan issues.  I would like to try and help.
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    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
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    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • Hp officejet pro 8500 premier all-in-one printer

    The above printer is 1 1/2 years old and it has stopped printing.  When the printing became light, I installed new print cartridges less than a week ago.  Now, after five days, the printer is consistently cleaning the print heads and aligning the print heads and my documents are not being printed.  And, what is most frustrating, during all the cleaning and aligning, all of my new ink is gone and I'm receiving a message replace ink cartridges.
    Re: Problem with HP Officejet Pro 8500 printer: cleans printheads every time it's turned on
    Options 
    08-24-2011 06:34 PM
    Well,
    to this is say, "get used to it", or throw it away.  Many, Many, Many people have had trouble with this printer.
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    rammerjammer,
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    Cleaning the Printhead Contacts
    Printer Paper Tears, Wrinkles, or is Damaged while Printing from the All-in-One
    Paper Path Issues in the Automatic Document Feeder
    Officejet Pro 8500 User Guide
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    HP Officejet Pro 8500 Premier (A909n) and 8500 Wireless (A909g) All-in-One Printers Product Specifications
    Click here for page yield information.
    Click the Kudos on the left side for helping and click Accept as Solution for providing a solution. I work for HP.
    Best Regards,
    Kenneth

  • OCR with HP Officejet Pro 8600 Plus e-All-in-One Printer - N911g

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    BH
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    Hello Seahorse1305,
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    R a i n b o w 7000I work on behalf of HP
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    “Thanks” for helping!
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  • HP All-in-One Printer Remote App For Windows Phone 8.1 Troublesho​ot

    Dear HP,
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    OS                        Windows Phone 8.1
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    Sahyog Vishwakarma
    Mob.: +91-7206369455
    Yamuna Nagar
    Haryana

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    Regards.
    BH
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  • Deskjet 3050 A e all in one printer problems printing from ipad

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    In order to set the wireless connection, you should use the Software from your PC.
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    I was an HP employee.
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  • !!!!!!!!!! HP C4180 ALl-IN-ONE printer ON a 175X external jetdirect printserve​r ISSUES

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    Hello,
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  • Unable to scan using HP All-in-One Printer Remote android app.

    Hello,
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    This question was solved.
    View Solution.

    Hi @EslamHassan
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    I work on behalf of HP

  • With my hp office 5010 all in one printer, i'm not able to scan, and this is one of his duties. why

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    pmonteil31 wrote:
    Waiting for an answer and a solution,  best regards
    Hi,
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    Regards,
    BH
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  • IMac will not recognize scan function of all in one printer

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