HP 7500A doesn't display Print went asked to print
I have a Officejet 7500A printer which has worked beautifully until recently. I am using Windows 7 and 32-bit. I recently changed out my Linkysis router for a COMCAST issued router/modem. I got the printer up on the wireless network without a problem. The network does see the printer. However, when I am in email (outlook or gmail) and ask the email to <print> the message, it comes up with <save> instead of <print>. I can save the email in documents and then print it out of documents as a PDF file. I can print out of Office. I just want to be able to print directly without having to save the file. Any ideas?
Hi @GirlinAlaska
What Browser are you opening your Outlook and/or Gmail in? I know that with Google Chrome for example, it may be defaulting to the last used printer. Although it is the same printer, the one seen maybe from the previous connection. You may need to click on the printer that is selected and re-select your printer to establish the connection between the Browser and your printer.
Since you can print from other program I am certain the issue is some how related to the program you are using. If it is not Google Chrome, or if you try my recommendation and the issue persists, let me know what program you are using and I will help you work through this. Thanks.
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP
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