HP 7500a won't work on any windows 8.1 machines. HP will only help if I pay them $25.00.

I've had a 7500a 11x17 wide format printer for about 14 mos.  It worked perfectly until the windows 8.1 update came out and I could no longer print or scan.  I've uninstalled, cleaned, reinstalled...ensured that I downloaded teh 8.1 driver from the hp site (which is over 1 year old, oddly) and nohting works.
I've finally got printing to work most of the time by installing the basic, not full driver package.   but scanning wont' work at all and the scan to computer applet that shows in the system tray "is not available."
Bottom line...HP 8.1 driver is not workign on the 7500, and hp will only tell me how to fix it if I pay them.   
This is an i7k, 16gb ram, 64bit 8.1 pc.    I've also tried teh 7500 on 3 other 8.1 pc's..and all have the same problem.  so clearly, this is an hp driver issue.
anybody have a fix?   I don't think paying them $25 would get me anywhere other than frustrated and out $25.  

This After Upgrading the Computer from Windows 8 to Windows 8.1 document may offer some help here.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

Similar Messages

  • When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

    When I try to download the windows support software it is coming up with an error message saying I am not connected to the internet but having checked the network diagnostics several times I am definitely connected but it still won't work. Any ideas?

    I get a problem like yours. I have a mac mini with 2 hdds the server and hd2 I installed windows 7 and the windows works fine. except it will not allow me to get on the net.  I get error 651.  I can boot back to lion and the internet connection works. I googled and error 651 does seem to show up.  I would like  a work around.

  • Installed Windows 7 on bootcamp but now my wireless mouse won't work when in windows. What can I do?

    Installed Windows 7 on bootcamp but now my wireless mouse won't work when in windows. What can I do?

    assuming it is an optical mouse (no ball etc.) then there aren't any moving parts involve in the motion detection
    so there's a faulty component or connection
    from what you describe it could be just a loose/broken connection, so if you know someone familiar with electronics see if they can open it up and have a look

  • Flash player won't work on any browsers

    For some reason, flash won't work on any browsers. I've tried Chrome, Safari and Firefox. I have always had to click on any flash element to load it however now, it just says I have to install flash. I have tried re-installing flash, uninstalling flash (checked it wasn't still in macHD/library etc)
    I've searched around for any ideas that might work but can't find anything that's working. Does anyone have any suggestions!?

    If you're sure you've installed the latest version of Flash, take each of the following steps that you haven't already tried. After each step, relaunch Safari and test. For a "missing plug-in" error, start with Step 7. Back up all data before making any changes.
    Step 1
    You might have to log out or reboot before a Flash update takes effect.
    Step 2
    In the Safari preference window, select
    Privacy ▹ Remove All Website Data
    Close the window. Then select
     ▹ System Preferences… ▹ Flash Player ▹ Advanced
    and click Delete All. Close the preference pane.
    Step 3
    If you're only having trouble with YouTube videos, log in to YouTube and load this page. You may see a link with the text "Leave the HTML5 Trial." If so, click that link.
    Step 4
    If you get a warning of a "blocked" or "outdated" plug-in, then from the menu bar select
     ▹ System Preferences… ▹ Flash Player ▹ Advanced
    and click Check Now. Quit and relaunch the browser.
    If the warning persists, triple-click anywhere in the line below on this page to select it:
    /System/Library/CoreServices/CoreTypes.bundle/Contents/Resources
    Right-click or control-click the highlighted text and select
    Services ▹ Open
    from the contextual menu.* A folder should open. Inside it, there should be a file named "XProtect.meta.plist". If that file is missing and you know why it's missing, restore it from a backup or copy it from another Mac running the same version of OS X. Otherwise, reinstall OS X.
    *If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
    Go ▹ Go to Folder...
    from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
    Step 5
    Open this folder as in Step 4:
    /Library/Internet Plug-Ins
    Delete the following item, or anything with a similar name, if present:
    Flash Player (failing).plugin  
    You may be prompted for your login password.
    Step 6
    Re-download and reinstall Flash. Download it from the domain "get.adobe.com". Don't click a link from any other website, including this one, because you can't trust links. They may be an attempt to trick you into installing malware masquerading as Flash. Type the address into the browser window. Never download a Flash update from anywhere else.
    Step 7
    If you get a "missing plug-in" error, select
    Safari ▹ Preferences... ▹ Security
    from the Safari menu bar and check the box marked
    Allow (or Enable) plug-ins
    Then click the button marked
    Manage Website Settings...
    if present and make sure that the website is not blocked for Flash.
    Step 8
    Select
    Safari ▹ Preferences... ▹ Extensions
    from the Safari menu bar. If any extensions are installed, disable them.

  • QT7pro license number won't work. Any ideas?

    I have a QT7pro license number purchased several years ago, now have reinstalled QT7 on W7, but license number won't work. Any ideas?

    b noir:- It's a Windows license key. Has been fine on an old XP PC, but am moving to W7, so reinstalling everything bit by bit. I paid for it, should still be able to use I reckon, even years later. I can still log in to Apple and see the order number/license number etc, but it's just listed as an invalid key when used.
    Technically I don't really need it any more, as I have other video conversion / production software, but it is useful for quick production of movies for website usage.

  • My external monitor worked with my MacBook Pro before I took it on a little trip, now it won't work.  Any suggestions?

    My external monitor worked with my MacBook Pro before I took it on a little trip, now it won't work.  Any suggestions?

    Never mind.  Sorry.  It fixed itself.

  • HT202157 I just upgraded apple tv.  Now it won't work?  Any solutions out there?

    I just upgraded AppleTV. Now it won't work? Any solutions out there?

    Which OS?
    Have you checked that it complies with Lr's system requirements?
    http://helpx.adobe.com/lightroom/system-requirements.html#Photoshop Lightroom 5 system requirements and language versions

  • Apple TV2 airplay audio (via Airport Express) works well with music, but won't work with any video.

    I have an ATV2 and Airport Express connected to speakers all connected to the same network. It all works with music, but won't work with any video audio. In my ATV's settings I've selected my AirPort Express speakers. It works for music, why not everything else? Is there a fix or work around?

    Netflix is first on that list...What I mean is, if there is a feature that allows for a wireless audio connection to the Apple TV, why wouldn't the developer allow it. To keep me from enjoying a more convient connection? I can have the same listening experience on a wired connection...

  • Photoshop won't work in stupid windows 8:1

    I really need my photoshop but it won't work properly in windows 8:1, it keeps freezing or hides half the image? can anyone help?

    Have you asked for advice in that forum? Photoshop General Discussion

  • My front camera is not working. it shows the shutter pic and won't work on any apps. does anyone know how to reset it? i have already done reset and full reset.

    my front camera is not working. it shows the shutter pic and won't work on any apps. does anyone know how to reset it? i have already done reset and full reset.

    Did you try to set it up "as new device" without using the backup afterwards? How to set up your iPhone or iPod touch as a new device
    If this does not work, get it serviced or visit your next Apple Store.

  • IPhone 4 won't work with any music docking station. I have tried it on a Bose system and orbit. This has only happened since the last 2 iOS update. Appreciate any help .

    iPhone 4 won't work with any music docking station. I have tried it on a Bose system and orbit. This has only happened since the last 2 iOS update. Appreciate any help .

    you have two kickers in there.
    Cheers
    Pete

  • My ipod shuffle 4gen won't work with my windows 7 computer

    Hi
    I have a brand new ipod shuffle 4gen, it sincronizes music with my netbook but it doesn't work with my windows 7 computer. An apple assistant helped me to uninstall itunes completely and it worked for a day. Now it doesn't work again, can you help me please?
    thnks

    Alos try here:
    iOS: Device not recognized in iTunes for Windows
    Do not forget this.
    Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7

  • My phone 5s did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone.

    My phone 5s 16gb gold did the new update and will not come back on. I already tried hard reboot still won't work. Been over a hour now. Please someone help I need my phone.   This phone is not even 6 months old been in case no scratches. This is driving me crazy.

    Connect your phone to a computer and restore your software using iTunes.

  • So the left side of my iPhone isn't working at all and I even tried turning it off for 5 minutes about 10 million times but nothing is working. Any suggestions on what to do I need help like ASAP!?

    So the left side of my iPhone isn't working at all and I even tried turning it off for 5 minutes about 10 million times but nothing is working. Any suggestions on what to do I need help like ASAP!?

    Have you performed a reset? Tap and hold the Home button and the On/Off button for approximately 10-15 seconds, until the Apple logo appears. Release both buttons and await restart.

  • Why won't my apps show on my main screens? The only way I can access them is by going back to the App Store and clicking open.

    Why won't my apps show on my main screens? The only way I can access them is by going back to the App Store and clicking open.

    So there are no apps at all on your home screens? Try a reset. Hold the sleep/wake and home buttons together until you see the Apple logo and then release. The phone will reboot. If you don't see anything after that, take a look at all of your home screens and folders to see if something is hidden. It that doesn't work, you can go to Settings>General>Reset>Reset Home Screen Layout.

Maybe you are looking for