Hp 7510 ink cartridge stuck on right

I have a hp photosmart 7510 . I just got through printer pictures and was going to change the color ink. I opened the printer and ink cartridge was stuck on right and won't budge. It keeps giving me an error saying I have a paper jam but there is no paper jam. I've turned it off and unplugged the printer and still saying same error message.

I have a question, when you open the carriage access door, and power off the printer using the power button, does the carriage try to move to the left? Otherwise, troubleshooting a false paper jam error is the same as troubleshooting a actual one.  Have you had a jam recently in the past? Even a small amount of paper left as a scrap can cause that message to appear.  I will provide the document for the error message that you are currently getting as a starting point.  Here  is that link. I hope this helps. 
I am a former employee of HP...
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    The document here may help resolve a jammed carriage on your Photosmart c309a.
    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
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    Bob Headrick,  HP Expert
    I am not an employee of HP, I am a volunteer posting here on my own time.
    If your problem is solved please click the "Accept as Solution" button ------------V
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    Hi,
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    [Personal Information Removed]

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    Say Thanks by clicking the Kudos thumbs up. Please mark the post that solves your problem as an Accepted Solution so other forum users can utilize the solution.
    I am an HP employee.

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  • Officejet Pro 6830 e-All-in-One Ink Cartridge Problem Message

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    Hello @brozilla ,
    Welcome to the HP forums.
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    Please call our Cloud Services at 855-785-2777.
    Option #2 for instant ink.
    If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
    Hours:
    Mon-Fri. 8am - 11pm, Sat. 9am-8pm - EST
    Mon-Fri. 7am - 10pm, Sat. 8am-7pm - CST
    Mon-Fri. 6am - 9pm, Sat. 7am-6pm - MST
    Mon-Fri. 5am - 8pm, Sat. 6am-5pm - PST
    Aardvark1
    I work on behalf of HP
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  • OfficeJet Pro 8600 Plus fried by thunderstorm - how can I removed ink cartridges

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    This question was solved.
    View Solution.

    Hello ,
    Welcome back to the HP Support Forums!
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    JERENDS
    I work on behalf of HP
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  • HP Photosmart 5510 error message "Ink Cartridges Must Be Replaced"

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  • Officejet 7612 cartridge stuck

    Officejet 7612 Cartridge stuck so carrier won't move. No paper jam. Am suspecting that one of the ink cartridge clicked out ... and is causing the blockage -- ie carrier can't move... No info in manual. No info on website. Telephone support -- over 1 hr 34 minute wait and eventually cancelled the call. I would like HP to stand behind their products. sdcinc

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    If you are not in US , then log on to www.hp.com , at bottom-left corner there is a world map icon, click on it and then select the region you belong to, which would then provide support options for you for that region. 

  • Ink Cartridges drying out

    I bought this HP7510 - it prints really well and the wireless feature is brill - BUT the printer isnt used for a a few days the cartridges dry out and it wont print any more. I then have to buy new cartridges. Ive spent many times the cost of the printer on cartridges already. Is there anything that can be done?

    Hey @johndfleming,
    Welcome to the HP Support Forums!
    I understand that after a few days of not using your HP Photosmart 7510 e-All-in-One Printer, your ink cartridges appear to dry up. I would like to assist you today with resolving this issue. These printers have an energy saving mode built into them where they will go into a 'sleep mode' to save power when you're not using them. I would recommend not turning your machine off which would then allow the printer to go into a 'sleep mode'. Being in 'sleep mode' will allow your printer to wake up and perform maintenance so the cartridges will not dry up. With that being said, it is unusual that after a few days, even with power off on your machine, that the cartridges would appear to dry up. Usually cartridges will dry up after being stored for weeks inside of a printer that is not being used, or if cartridges are being stored outside of the printer. Therefore, rather than the cartridge drying up, your machine may actually have a printhead issue. The printhead is the part that the cartridges fit into. It controls 'reading' the cartridges and putting ink on the page. If the printhead is defective, than your cartridges and print quality will be affected.
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    Storing Opened Cartridges and Printheads
    Please respond to this post with the result of running a clean of the printhead. I look forward to hearing from you!
    X-23
    I work on behalf of HP
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