Hp 7510e cannot send fax

Printer indicates it is not connected to the network when I attempt to FAX. Wireless Network Test indicates it is connected. Wireless eprinting works. I followed HP troubleshooting guide and all appears connected and normal. Need help.
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Hello fraz1774,
Welcome to the HP Support Forums!
Regarding your eFax inquiry, I suggest taking a look at the initial post here: eFax users - please read
I do believe a few colleagues of mine are keeping an eye on this Thread, thus it is the best place to post.
Regards,
JERENDS
I work on behalf of HP
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HP LaserJet Pro 200 Color M276nw - Cannot Send Faxes via WIFI

Hi all,
I have a problem sending faxes from my laptop through the HP LaserJet Pro 200 Color M276nw printer.
I can send faxes from the printer device itself if i place a doucment into the feeder.
The problem exists when connecting to the all-in-one device via the WIFI, printing is fine and connection is active though when trying to fax a dcoument from my desktop utilising the FAX driver it complains about the printer being offline and cannot communicate to the all-in-one device?
any help would be appreciated.
Thanks
Jono

Hey @BSA_IT,
Welcome to the HP Support Forum.
I understand you're having an issue sending faxes from your PC through the HP LaserJet Pro 200 color MFP M276nw. I would like to assist you with this.
The following might help:
Click on Start / Devices and Printers
Double click on your printer's Fax icon
Click See What's Printing
Click Printer
If 'Use Printer Offline' is checked as you'll see in the screenshot below, be sure to uncheck it.
Next, try sending the fax through your laptop as before. If you run into the same issue, try the following steps to rule out Windows settings as interfering with fax sending capabilities:
Click on your Start menu
In the 'search programs and files' box right above Start, type msconfig and hit enter on your keyboard
When the System Configuration Window opens select 'Selective Startup' and uncheck Load Startup Items
Click the Services tab. Check the box at the bottom for Hide All Microsoft Services
Select Disable All
Select Apply and OK
Restart your computer when prompted
Once the computer reboots, trying sending the fax.
To enable the programs after you've tested the machine, just open MSCONFIG the same way and under the general tab, just click 'normal startup' Hit apply and OK and reboot one final time
Please let me know the result of your troubleshooting by responding to this post.
Best of luck!
E-roq
I work on behalf of HP.
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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Cannot send fax to shared usb modem

I have a Mac Mini, with 10.6.8, with an attached USB Fax Modem. This fax modem is shared in Print Preferences. I cannot send a fax through this shared fax modem from the 10.8.5 Mac Mini Server on the LAN. The print Dialog recognizes the fax modem and the appropriate fax dialog displays allowing me to enter the phone number, select a cover page, etc. The fax does not appear in the 10.6.8 print queue. The fax modem sends faxes when sent from the 10.6.8 Mac Mini - the machine it is attached to.
Does someone know what is preventing a document being faxed from the 10.8.5 machine through the shared fax modem on the 10.6.8 machine, and how to correct this problem?
Thank you.
Lewis Lorenz

Added info: The problem above is happening only when i "fax pdf" from Adobe Reader. "Fax pdf" from preview, or mac word are working fine. So the issue is narrowed down to "Fax pdf" from Adobe reader results in no phone number being passed to the shared fax.

Cannot send fax from my mac after upgrading to yosemite

I used to be able to send a fax from my Macbook Pro by using Preview and then printing the PDF to the fax capability on my Laserjet colorMFP M475dn.
After installing OS X Yosemite:
a dialog told me that "Some of the software for the printer is missing."
When I clicked the button to install, it then said "You need to install software to use this printer... If the software isn't available in Software Update, contact the manufacturer of your printer"
Then I downloaded .dmg files for both the laserjet and officejet (I also have a photosmart I use for scanning)
I deleted the printers and tried to re-add them
When I re-add the laserjet, fax does not show up on the Printer list.
How do I get the fax driver to install on OS X Yosemite?
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My apologies for keeping you informed about reset printing system.
i have attached the screen which tells where the Use option is.
also on the screen where it displays the list of printers wait for few seconds and see if it detects the Fax. It took approx 20sec for me.
Although I am an HP employee, I am speaking for myself and not for HP.
Say thanks by clicking the "Kudos! Star" which is on the left
Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue

Cannot send FAX with printer 4500n on wirelsss network

We have a 4500n all in one printer, and fax.
Last week I added the printer to our home network to print wirelessly from our laptops. Today i attempted to send a FAX, but I received an error that the phone was off the hook.
We are runing XP-3 on our computers, with IE8. We have DSL from the local phone company. Before i networked the printer, I would plug in a separate phone line into the printer, and everything worked.
What do I need to do to fix this and enable us to send a fax?
Thank you.
Suzanne
"professional volunteer"
was told "know enough about computers to be dangerous"

Hi Suzanne,
Can you run a fax test and let me know the results? To do this, select the "Wrench" button, then press the arrow to the right until you see Tools, press Ok, press the arrow to the right until you see Run Fax Test and press Ok.
Have you been able to receive faxes? Does the phone have a dedicated phone number? If you plug a phone line into the wall jack for the printer/fax do you get a dial tone?
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input ! ___________________________________ _____
Thank You,
Rich
Expert

Cannot send faxes w/ Apple USB modem, can you offer some help please?

Hi,
I am using the Apple USB modem connected to my brand new MacBook and so far could not send any faxes. The modem is working because I was able to receive 1 fax (which I sent to myself from my Nokia 9300i).
The monitor tells me that: dialing... ok, connecting...ok, sending... and then it fails.
On the other side (my Nokia 9300i) the fax is starting to come in but shortly thereafter it stops.
I tried Apple Fax (embbedded in the OS) and also PageSender v.4 with the same results.
Anyone of you can offer any suggestion/help as to why this is happening?
Thanks

I have always believed that the answer to this is yes, however, I have never had occasion to test it. In the past when we all used dialup it was either/or, because you couldn't fax with the same modem you were using to connect to an ISP at the same time. But since you are configuring internet through one network and faxing through another, it should work. Maybe someone actually doing it will wade in here.
Of course, there are a lot of efax services out there now that let you send and receive faxes through the internet.

Cannot send fax through Apple modem

In Tiger I regularly sent out faxes through my external Apple modem. However, after upgrading to Leopard, I can no longer send out faxes. Instead I get a "Preparing to send the fax document" message, but it never sends it out.
Does anyone else have this problem? Is this a known bug in Leopard?

I'm sorry but I don't know what you mean by "/var/log/cups/error_log". I typed it into Spotlight, but nothing came up.

OSX Yosemite cannot send fax from computer

OS X Yosemite. Photosmart 7250
fax from printer - returns "Communication Failure", no code, message in Fax Queue.
I am not prompted to enter a phone#. Fax goes to fax queue and hangs.
Manual Fax from device works fine, phoneline communication is good.
HP Utility can communicate with FAX device.
HP Utility can test Fax device, successful.
Can test FAX device from web page, successful.
checked firmware - up to date
downloaded and installed latest HP software, drivers released 10/22/2014
wiped HP printers and did a clean install.
Did a hard power reset.
In other words, have done everything HP says at least once or twice.
Oh, this worked BEFORE Yosemite.
HP software is listed as for Yosemite OSX 10.10 on website.

It was ADOBE Acrobat.
Adobe puts their own print dialog between user and OS.
I bypassed this and used the system dialog. It prompted for phone number and I sent and received a fax using HP's fax test number, 1-888-473-2963
NOTE to HP :
Your online help desk could have saved me 2 hours of frustration if they asked these questions:
Is your application using its own print dialog?
Have you tried faxing from the OS print/fax dialog?
This question should be asked BEFORE all other diagnostic tests!
Now I gotta go talk to Adobe!

Sending faxes via efax on Photosmart 7515

Everything -- printing, scanning, faxing -- used to work on my 7515. Now everything except the sending of faxes works. I used to fax effortlessly (never more than 2-4 faxes per month) with the free efax account I set up when I bought my 7515. (All software associated with the 7515 is up to date.)
So I checked efax.com, and it says there that one cannot send faxes using the efax free account.
Did the terms of service change recently? If so, when? I did not know, when I bought the printer, that my modest fax usage would expire.
If not: did I miss a download notice, or does something new need to be installed?

Hi @DanMWatson
Welcome to the HP Support Forums. I understand that you are unable to access the eFax on your Photosmart 7515 printer.
I have included a link to a post by @PrintApper regarding eFax titled eFax users - please read. It has the information regarding the eFax feature.
Regards,
Happytohelp01
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I work on behalf of HP

Unable to send fax with verizon (not fios) landline

Recently switched from comcast 2 verizon (not fios) and cannot send faxes. I have a dell all in one printer Photo 926. Can someone please help, I need my fax asap! Thank you!

Do you have a dialtone at the phone jack which the fax machine uses? I would recommend connecting a standard phone to this jack to check for dialtone.
I do not know what settings are available for your fax machine, but it may also be worthwile to reset the fax machine to factory defaults and start from there. We do not limit your ability to send faxes.
If this does not resolve your trouble, please send me a Private Message and we can work on a resolution.

Can't send faxes

Hallo!
Hope somebody can help me with this, I still feel quite unfamiliar with Mac OS X.
The problem is I cannot send faxes, trying to use the internal modem of my PowerMac G4, running OS 10.4.11. Following the instructions, I choose Print from the menu Archive and then I choose "Fax as PDF". A new dialog box is shown in which I enter the fax number of the recipient, and then I click Fax. The dialog box disappears, but nothing more happens.
In the window Internal modem, which I access through the window Fax list, it says "dialing" and then (after an unnormally long time) "connected", though I have indeed not heard the modem dial. The fax is added to the list of "ready" faxes, although nothing has actually been sent.
How mysterious may a Mac get? I feel this is not as it should be.
Very sincerely
Frisbo Tom
PS. I have installed software for an HP printer, may this have something to do with it?

Hi, you really should start your own New Topic to get the most helpers looking at it... most aren't looking in Solved Topics for people needing help!
I wonder if it works through a direct connect to the phone line and not through the DSL modem, if so, how archaic!
LOL, you are correct... FAX is an archaic process that should have died 20 years ago, I personally refuse to deal with anybody that can only FAX something, or requires a FAX for anything.
Why would/how could... FAX use DSL modem when the very fastest it can communicate is 33.8Kb/s, and usually defaults to 2.4Kb/s after all these years!?
That said, there are online FAX services that allow you to send/recv a document as a FAX through them.

Problem on sending fax with Apple USB modem

Hello everyone,
I use my macmini to manage faxes to help my father's business, as fax is one of the most important mean of communication to our clients. While I can only receive fax from outside to my mac, but I cannot send fax from my mac through "Send PDF" option, it just stop working, and "Waiting for modem to become available" without using my telephone-line. It is weird when I plug it into my macbook that it works.
Look forward to your advice. Thank you,
Victor Tang
Message was edited by: victan7300

I am having problems sending and receiving faxes, too, and have been working with AppleCare level 2. They are off for a couple of days, and the solution is nowhere in sight. They did capture information from my system as I tried to fax, and sent it to engineering. They have determined that I am not getting a dial tone.
When I connect my phone to the jack, I do get a dial tone and can talk on the phone (which I do frequently). I have been provided with two additional new Apple USB modems to try to see if that would fix the problem. It did not make any difference which of the three modems I use, I cannot send or receive faxes. Yesterday, I booted up my old iMac (OS X 10.4.11 with a collapsing hard drive, but an internal modem). I attached this computer to the same phone jack and was able to freely send faxes - every single try.
I downloaded and set up the application PageSender just to see if it was the fax software (I have been trying to just use what came with my MacBook Pro). Using the Apple USB external modem (as I have had to do with this computer and operating system), I could not send any faxes - could not get a dial tone, according to PageSender.
I, therefore, believe that the problem is with the external modem and/or the extensions that operate the external modem.
I did try what you have suggested above - the substitution of the IOSerialFamily.kext:
I partitioned my harddrive into two partitions HD and HD_2. I loaded OS X 10.5.5 (from my CD) onto the second partition. I then copied the IOSerialFamily.kext on my thumb drive (from OS X 10.5.5 the version was 92). Then I upgraded to 10.5.6, and copied the ioSerialFamily.kext on my thumb drive - this time with 10.5.6 the version was 93. I went back to my first partition where I have 10.5.7 (version 94) and tried to transfer version 93 IOSerialFamily.kext to the extensions. As soon as I tried to mount the Apple USB modem I received the following message:
"System extension cannot be used
The system extension”/system/Library/Estensions/IOSerialFamily.kext/contents/PlugIns/Motor olaSM56KUSB.kext was installed improperly and cannot be used. Please try reinstalling it or contact the product’s vendor for an update."
At that point I tried to exchange the version 93 with the one that I removed - version 94, but I continued to get the same message. I decided to reinstall 10.5.7 again hoping that this would solve the message problem. No such luck! I did now have version 94, but the same error message. At this point, I tried a permissions repair. This solved the error problem... but I was still not able to send or receive faxes, because the fax programs could detect not dial tone.
Because I have never sent or received faxes with this computer - only my iBook (10.4.11), I decided to go back to the second partition on my computer and see if I could send a fax from the macBook Pro with 10.5.6. The results are sporadic. I had to try several times, and occasionally I would get a dial tone and could send the fax, but more often, I could not. There was no difference in any of the 2 modems I tried (by now I had returned 1 to the Apple Store), or whether I used the front USB port or the rear USB port. The sending of a fax with MacBook Pro and 10.5.6 was not consistent or reliable and I could only occasionally get a dial tone... with 10.5.7 I can never get a dial tone.
According to my AppleCare representative the engineers are "on this". But I see that the original post was in November, which was prior to 10.5.7; I purchased my MacBook Pro with 10.5.5 in December, so imagine that this problem has been around through several upgrades of 10.5.
This is unbelievably frustrating! Has anyone been able to easily send and receive faxes with 10.5.5?
Chris (hopefully you are still around), did you get any error messages when you exchanged your 10.5.6 IOSerialFamily.kext for the 10.5.7 IOSerialFamily.kext - especially when you mounted- or tried to attach the external modem? If so, how did you handle that?
Sorry that this has been such a long post. I have tried to provide as much information as I could in the hopes of finding a solution. Any ideas???
THANKS!

I Can't Send FAX

I can receive but I cannot send Faxes. When I attempt to send a Fax, the machine reports "dialing" for a few seconds, and then stops. Looking at the failed job, it quit because it could not obtain a dial-tone. I configured it so that dial-tone was not required, and I even delayed the start of the dialing (3 commas) to ensure that the line would be set up. I'm having a devil of a time troubleshooting this, because I can't get any real time evidence other than that reported by the Fax software. Even though I have sound turned on (Network Preference for Modem), there is no sound.
What can I do to move forward on this?
Brian

HP tech support had me switch out the phone cord I was using and go to the cord that came with the machine.
It is an RJ11 jack, also, but is a two connector plug, not the four connectors on a stadard rj11 plug.
Also, it has an in-line filter. It works.

Cannot receive/send faxes all of a sudden on my Officejet 4500 wireless.

All of a sudden I cannot send or receive a fax on my printer. The Fax Test Report passes in all categories. The phone line is good but just keep ringing and doesn't pick up. Help

Hey there SassySilverGal,
Welcome to the Forums!
I just came across your post about not being able to send or receive a fax any longer. If you are still having this problem, I would like to make a suggestion for you. I have come by a helpful document for this exact issue and I will post you the link below. This should help you get faxing again!
Cannot Send or Receive Faxes
All the best,
R a i n b o w 7000I work on behalf of HP
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Cannot send or receive fax

I am using an HP Photosmart C309a and am not able to send or receive a fax. The fax machine worked at one time, but isn't working now. I have double checked that I am receiving a dial tone on that line and the line seems to be working fine. I printed the cannot send or receive faxes info under trouble shooting but wasn't able to run fax test and therefore couldn't do any of the other steps either. Please help. Any suggestions?

Hey there @Carebear03!
I understand the Photosmart C309a is unable to send or receive a fax at this time. How come you were not able to run the fax test? did it give you and error message of any kind?
Here is a document from the HP website regarding Cannot Send or Receive Faxes. The document should cover all the possible issues causing the fax machine not to send or receive fax.
Let me know how it goes and thanks again for posting on the HP Forums!
Cbert
I work on behalf of HP.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" at the bottom of this post to say “Thanks” for helping!

Hp 7510e cannot send fax

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