HP 7515 won't Scan to Computer

i'm using Windows 7 Home Premium 64 bit and an HP 7515 All in One. When I originally setup the printer, whenever I rebooted the PC a window would pop-up asking to enable Scan to Computer. That no longer happens. When I attempt to Scan to Computer from the printer the message on the printer directs me to Enable Scan to Computer via the printer software when using wireless printing. Unfortunately the printer software does not provide that option to select. When I use the HP Printer and Scanner Doctor it repeatedly tells me to remove power from the printer, restore power and reboot the PC. That does not fix the problem. When I try downloading a new driver (7510 series as 7515 is not available) the HP software indicates I am not connected to the internet when in fact I am.

Hi @jimalo,
I see by your post that you are unable to scan. I can help you.
Is the printer still installed and printing on the computer?
I have provided a document with some steps to try to see if that will resolve the issue.
A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
If the printer isn't back on the network, please check this document out.
'Unable to Find Printer' Error Message Displays on the Computer During a Wireless Network Installati...
Please provide in detail the results if you are still having issues.
Have a nice day!
Thank You.
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Gemini02
I work on behalf of HP

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Often, you have to download updated vendor software drivers when you switch operating systems. HP doesn't list a C5500 on their web site, however, here's the link to the OS X 10.6 C5540 software. If you have one of the other C55xx models, look for the updated driver/scan software on their software/driver download section of HP.Com.

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I also had the same problems for a few times, then finally figured out n remembered where i might unknowingly change something to cause the problem.
Go to HP Solution Center.
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Point n click your cursor to scan settings with a right arrow.
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Finally, click on "Update the Device".
So when u press "start scan" (or Scan n ok), it will show u a list of Scan Menu on ur printer control Panel.
Select "Scan to computer" n press ok.
It will show u "Scan To", which r the selected items u just added one by one.
Then choose the one u want.
It should be working as it is supposed to.

C309 won't scan to computer

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Hi
Thanks for reporting the issue. It seems that the HP printer program is not properly installed.
Download the FULL software from below link and install the software.
http://ftp.hp.com/pub/softlib/software12/COL26021/mp-66918-5/PS_AIO_05_C309a_Net_Full_Win_WW_140_047...
Happy Printing
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Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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Hello mcason5,
Regarding the 8620 not scanning into the Mac 10.10, I would like to see if I can help. I assume that you are using Wireless connection, is that correct?
I dug up some scanning troubleshooting steps you can try: A 'Computer Not Found' or 'Connection Error' Message Displays for HP Officejet Pro 8610, 8620, 8630,...
Give those a try and reply back with the results.
JERENDS
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

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Hello,
Please download and run the HP Printer Install Wizard from www.hp.com/go/tools
Regards,
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I work on behalf of HP
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I am employed by HP

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Hi HelenBay,
Welcome to the HP Forums!
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Hi,
Have you installed software and drivers on your computer yet ? Please use the CD which came with the printer or download from the following link:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&product=5117616
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Regards.
BH
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

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Hello Sibongile,
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HevnLgh
I work on behalf of HP
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Click the “Kudos Thumbs Up" to the left of the reply button to say “Thanks” for helping!

My HP Officejet 4500 won't scan to my computer.

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Hi,
Please refer the link below to troubleshoot the issue
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02450835&tmp_task=solveCategory&cc=us&dlc=en&la...
Although I am an HP employee, I am speaking for myself and not for HP.
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HP 7515 won't Scan to Computer

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