HP 7520 all in one - scan to computer won't work

Hi there,
I was wondering if someone would be able to help me with a scanning issue. I use my HP 7520 wirelessly, and the printing works fine. I can scan to email and to a USB, but scanning to my computer won't work. It used to work, and stopped one day. I've tried shutting down the printer, computer, and router to re-start.
I also followed all of these directions:
http://h20566.www2.hp.com/portal/site/hpsc/template.PAGE/public/kb/docDisplay/?javax.portlet.begCach...
I have a Mac OSX 10.8 operating system. I tried un-installing and re-installing the software, nothing works. But the printer is connected to my wireless network. The only thing I couldn't do with those instructions is under the "check scan to computer setting" area, number 7. Whwn I open my print que and click on "settings", I don't have a utility tab. So there is no where for me to check the box "scan to computer". Is that the issue? Not sure why I don't see this on my computer. Thanks!

Hi clh283 and onespeedbiker,
I understand you aren't able to scan from the printer to the computer.
Thank you for your reply.
I will be happy to help you with this.
If you are missing the Utility tab then you won't have the option to enable the scan to computer.
What drivers did you install?
I would uninstall the printer. Uninstalling the Printer Software.
Follow these steps to repair Disk Permissions.
On the Apple menu bar, click Go, then click Utilities.
From the sub menu on the right, double-click Disk Utility .
From the list on the left, select your drive or active partition.
Click the First Aid tab, then click Verify then Repair Disk Permissions .
Restart your computer.
Then download and run the installation.
Here is the URL for the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers - Mac OS X v10.6, v10.7 an...
I have provided a document for A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning. Steps for enabling the scan feature.
This information is for onespeedbiker since you are using Win XP.
I would download and run the Print and Scan Doctor since it might resolve the issue automatically.
Find and Fix Common Printer Problems Using HP Diagnostic Tools for Windows.
Hope this helps.
Thank you for posting on the HP Forums. Have a great day!
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Gemini02
I work on behalf of HP

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7520 All In One not scanning from computer

I have a 7520 all in one printer. I can scan from the printer to my computer with no problems, I can print from my computer with no problems. I have always been able to control scanning from my computer when I put a picture on the printer without any issues. The HP Photosmart icon on my desktop is there but I cannot open it. I've tried opening it from the Start Menu and I still can't open it. Now I've tried going to the HP Solutions Center and when I click on that it says it cannot run b/c installation is not complete. (I've had this printer for a almost a year and this just happened out of the blue.)
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Hi @FinnGirl47,
Welcome to the HP Forums!
I understand that you cannot scan from the computer with your HP Photosmart 7520, and I am happy to help!
For further assistance, I will need to know: If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos, also if the printer is able to make copies.
In the meantime, please try going through this scanning guide, A 'No Computer Detected' or 'Connection Error' Message Displays during Scanning.
Thank you for posting!
RnRMusicMan
I work on behalf of HP
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apucciarello,
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Welcome to the HP Forums ADowns,
I read your post which indicates that you are unable to print to the photo tray on Maverick. But the Iphone prints to the photo tray fine. I can help you with this.
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Restart the computer.
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Try printing again from the photo tray again.
If you need further assistance, let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

HP 7520 All in One "Unable to Communicate with Printer" msg

We have a HP all in one Photosmart 7520 printer- it is USB connected to a mac (OS Snow Leopard I believe). This was the original set up. When I moved back here I was able to set up a wireless network with the mac as the host computer (connecting the modem to a Linksys router). I was able to set up my windows 7 PC to this network and to the printer with no problems and was able to print to the printer for months. Now I am getting this error "Unable to communicate with Printer" and says it is unable to to be completed because the printer is unavailable or not connected.
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Thanks!
This question was solved.
View Solution.

Let’s try this.
1. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
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2. Set a static IP in the printer outside the DHCP range of the router.
In the router:
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
4. Set router to 20Mhz only, or 145Mbps depending on router.
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
6. For the routers security, disable WPS and never use it and disable UPnP so nobody can hack your
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7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
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8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
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Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Now try.
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I worked for HP but now I'm retired!

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Hello James, welcome to the forums
I understand you are unable to see your scanned preview with your Photosmart 2610. I would suggest the guide below to use for troubleshooting steps for this issue.
Scanning Stops at the Preview Screen when the Printer is Connected to the Computer with a USB Cable ...
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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HP 7520 all in one - scan to computer won't work

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