HP 7520

I cannot scan to e-mail and send. I keep getting "unable to connect to web services", yet wireless network test results are good. I can send something to print wirelessly but cannot e-mail. Does anyone know whats wrong?

Hello @Lobster47, 
Welcome to the HP Forum. 
I understand you are experiencing an issue with scan to email from your Photosmart 7520. I would like to assist you with this issue. 
I would like to direct you to another post for this same issue. HP Photosmart 7520 Unable to Scan to Email.
Also I would like to direct you to garytech1's answer on Photosmart 7520 Scanning Problem.  If my post seems to be lacking anything, then check out garytech1's post. It is a longer thread but it has been marked as solved. 
Let me know how things turn out, or if anything needs clarification. 
Best of luck. 
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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Similar Messages

  • Hello to all ... looking for help with 7520

    Hey I got a 7520 and want to know how I can get my computer to sync ?? or recognize my phone so I can load Pictures from the computer to the phone.

    Hey BigSteve!
    Here is a write up that should help you:
    http://supportforums.blackberry.com/rim/board/message?board.id=BlackBerryDesktopSoftware&thread.id=3...
    Cheers!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
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    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

  • I have an HP PHOTOSMART 7520 e-ALL-IN-ONE SERIES printer purchased approx. 5 months ago.

    Where can I get instructions as to how to use my printer for photos.  There is a small tray and I have inserted the oorrect paper.  I attempted to print a photo on a letter size sheet - and I indicated the size - it came out only as half a photo.  So I tried to print it using the small sheets and it printed it small but on one of my regular letter size sheets.  And the colour is coming out orange . . . HELP . . . I need instructions.  Thank you!
    This question was solved.
    View Solution.

    Hey maryjane41,
    I see you are looking for information about printing photos with your Photosmart 7520.  Please see the document linked below on loading special media types in this printer.
    Loading Plain Paper, Photo Paper, and Envelopes
    As well, take a look at the "Print" section of the User Guide linked below.
    http://h10032.www1.hp.com/ctg/Manual/c03456524.pdf
    Hope this helps,
    Jason
    -------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
    I am not an HP employee.

  • HP 7520 will not scan or print

    Please help me.  I am so frustrated.  This fiasco started with not being able to scan either on the 7520 display screen to either the desktop, or even to a USB drive.  Thinking that I needed to upgrade my driver I  uninstalled the software and reinstalled through the HP download.  Now, not only cannot I not scan, but I can no  longer print.  Apparently the IMac doesn't recognaize/communicate with the printer.  So I unintalled again and tried to use strickly the CD software disc that came with the printer..again, no luck with communication.  So I uninstalled the older version of software and reinstalled the downloaded software again.  Nothing.  I am frustrated and I don't know what to do and I am ready to pull my hair out.  I have tried to print from Word..which says it cannot communicate with the printer; tried to print from Photoshop Elements and it doesn't even recognize there is a printer.  Please tell me what I need to do here.

    Hi sox68 , Thanks for getting back to me!
    I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
    Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
    I would also suggest running your Apple updates:  OS X: Updating OS X and Mac App Store apps
    After the updates, I would recommend reinstalling the HP Photosmart 7520 e-All-in-One Printer Full Feature Software and Drivers.
    Good luck and please let me know how it goes!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart 7520 printer cannot detect yellow cartridge

    My 3-month-old 7520 printer stopped accessing its yellow cartridge when printing color photos, even though the display showed the yellow cartridge was still 1/3 full.
    I put a brand-new yellow cartridge in, and the printer display showed a full cartridge, but the printer status report showed it to be empty.  Print Quality Diagnostic report showed an empty cartridge, also. 
    Pulled the yellow cartridge and checked to see that there was ink at the port by touching my finger to it, left a wet yellow ink spot on my fingertip, so ink was good.  Cartridge date shows it does not expire until 9/10/15, so still current.
    Why can't the printer access the (brand new) yellow cartridge to print anything??
    This is my first HP printer after a frustrating series of Epson printers, so I was really hoping for better.
    Thank you,
    Kathy

    Hello belgiansarebest, and welcome to the HP Forums, I hope you enjoy your experience!
    I understand you are having issues with your yellow ink.  I would love to help!
    I would recommend performing a hard reset.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
    I would also suggest performing the steps listed in this document on Troubleshooting Print Quality Issues.
    Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
    Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
    Jamieson
    I work on behalf of HP
    "Remember, I'm pulling for you, we're all in this together!" - Red Green.

  • HP Photosmart 7520 scan to email not working / working only once in a while

    I have read through all of the answers that I can find as to how to fix the scan to email function on my printer.  The printer is only a couple of months old.  I am using a Mac.  I need this to work.  The problem is that while I always receive the emails, they don't always have the scan attached to them.  Sometimes, but not always.
    When I scan one page, it works.  When I scan 10 pages, it works about half the time.  When I scan 25 pages, as I sometimes do, it doesnt' work.
    HP, please fix this !  It worked just fine a couple of weeks ago!
    Machta

    Hi Machta,
    Welcome to the HP Support forums.  I see that your scan to email feature of your Photosmart 7520 seems to be inconsistent when attaching the scanned documents to the email.
    Please start by assigning a manual IP address and manual DNS servers to your printer.  If you are unsure how to do this please click here.  It will take you to another post I’ve done that has the steps with screen shots.  Don’t fret that the screen shots are for a Photosmart  7510 printer, the steps are the same.
    If you have already set the manual IP address and manual DNS servers, then please call HP’s Cloud Services at 1-855-785-2777 if you live in the USA/Canada region. If you live outside the USA/Canada region please click here to find the Technical Support number for your country/region.
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • How to print from mac pro to 7520

    Trying to print from Mac ProBook to my HP 7520 all-in-one printer. I don't want to use USB nor WiFi. How do I set that up?
    This question was solved.
    View Solution.

    Hi Beverly,
    Thanks for clarifying.
    So you would like to use a wireless connection without using a Wireless router.. that can be done using the HP Wireless Direct feature which create a wireless network, hosted by the printer itself:
    On the printer control panel, touch the Wireless icon ( ).
    Touch Settings , and then touch Wireless Direct . The Wireless Direct Settings menu displays.
    On the printer control panel, touch Wireless Direct again, and then choose a security option:
    Touch On (No Security) if you do not want to use a passcode to connect, Touch On (With Security) if you want to use a pre-assigned passcode to connect and then touch Yes to continue
    NOTE: If Auto-Off is enabled, touch OK when the control panel prompts you to disable Auto-Off .
    Touch Display Password , and then touch OK to continue.
    5.  From the Mac click the Wi-Fi icon, select Join Other Network and then click Show Network.
    6.  Select the Wireless Direct network of your printer, it will include 7520 within its name.
    7.  Now you may install the Software from the link below:
    http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=al-106189-3&cc=us&dlc=en&lc=en...
    If you leave the truck, I believe the Mac should reconnect to the network automatically but I'm not sure, you may have to click the Wi-Fi icon and select the Wireless Direct network when getting back.
    Regards,
    Shlomi
    Say thanks by clicking the Kudos thumb up in the post.
    If my post resolve your problem please mark it as an Accepted Solution

  • Photosmart 7520 on wireless network no longer recognized by laptop

    The printer was fully functional on my wireless network, accessible by phone, tablet & laptop. Now it is not recognized by the laptop but still usable by other devices through the wireless network. The laptop is Windows 7 professional. The laptop and printer are both on the same (only) wireless network. I uninstalled the printer and driver from the laptop, temporarily disabled Norton Antivirus, then tried to install a new driver but installation failed. I repeated the entire process again, with the same results. What else should I try? 

    Hi @SaMi4,
    Welcome to the HP Forums!
    I noticed that your HP Photosmart 7520 that is on a wireless network, is no longer recognized by your laptop. I am sorry to hear about this, but I am happy to help!
    I would recommend this printing guide, 'Printer is offline' Message Displays on the Computer and the Printer Does Not Print: Windows 7.
    You would also benefit from this guide, Printer Does Not Maintain Wireless Connection. As this will help you maintain the connection.
    Hope this helps, and have a wonderful day!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Installing HP Photosmart 7520 all in one printer software

    My new HP Photosmart 7520 will not install on my Dell PC.  I have the 32-bit Windows Vista OS.  When installation begins I immediately get the error message: "Key not valid for use in specified state".  I've tried installing the CD and the software from HP on-line, all several different ways.  I 've used the troubleshooting download from HP but both methods do not solve the installation problem.  I've temporarily disabled the firewall.  I've done disk clean-up and defragmenting.  I've restarted the PC more than a dozen times during my efforts.  Even Microsoft Windows can't install all the software from updates - only the fax portion.  If I can get past the point where the error message occurs I think the software will install.
    I hesitate to try the Geek Squad.  My experience with them is that most of the geeks aren't competent and it's a crap shoot getting assigned one that is.  They will be my last resort.
    Has anyone had this problem?  Does anyone have a solution?

    Hey @jimlg ,
    Welcome to the HP Forums!
    I understand you're unable to install the printer drivers for your Photosmart 7520 printer.
    The error you have listed is a Windows error and not attributed to the printer software. You can confirm this with the fact the error occurs when trying to install from Windows update bypassing our installer.
    You may want to try following the suggestion in this thread made by @Gemini02 which seems to help resolve the issue for some users experiencing the same problem: Re: key not valid for use in specified state.
    Let me know if that helps.
    Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!
    Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
    The Great Deku Tree
    I work on behalf of HP.

  • Can't scan from HP 7520 Printer for iMac using Yosemite 10.10.1

    We have a new iMac that is running on Yosemite 10.10.1.  I am trying to get the scan from printer function to work, but the HP window on the printer didn't register the computer.
    So I downloaded and installed the  driver for OSX 10.10 from the HP website.  The window on the 7520 now lists the computer when I click the scan function, but the scan fails, and the window says the computer is not connected.
    The name on the downloaded file says it is for "Mavericks," so I thought maybe it dosen't work with Yosemite?
    When I open the printer scanning settings on the iMac, it tells me that the "enable scan" function isn't working, and that I need to download the latest software from HP.
    I thought I did that.
    Is there a  way to make this work?
    Thanks.... 
    This question was solved.
    View Solution.

    Welcome to HP Forums
    Im happy to assist you on your issue. 
    Need your help if you can got to this link http://support.apple.com/kb/DL907?viewlocale=en_US&locale=en_US and download and install the HP Printer Driver 3.0. Then try again if this can fix your problem.
    If the problem still there, need your help below:
       1. How do you conenct your printer(USB, Wireless, LAN)?
       2. Which scan application you are using (HP Scan, Image Capture)?
    I work for HP.
    Although I am employed by HP, I am speaking for myself and not for HP.

  • Cannot use HP scan with 7520 on OSX Mavericks

    I have added a new computer to the household---a 2014 macbook air.  I currently use my 7520 to print and scan without any problems on our other home computer (2011 macbook pro).  I just installed the latest drivers and software (for Mavericks 10.9) and software, and I can print just fine using any print dialog.  I can also scan documents if I use Apple's built-in scanning software from the system preferences menu.
    BUT:  I cannot use HP scan at all!  Every time I attempt to scan a document, it tells me a dialog that says:
    "HP Photosmart 7520 series-AirPrint is currently unavailable. Please check if it is turned on and connected, or try again later."
    I don't get it---I can connect and scan just fine using NON-HP scan software, and this is the latest software/driver kit.  I really like HP scan for its wireless and editing abilities, and am very frustrated!  How can I fix this?
    Thanks!

    SunShyne
    I think that did it! I missed a step in your previous explanation.  Will see if it holds.  I'll report back here if it loses it again, bot all good for now.
    Thanks

  • Can't scan to PDF file on HP Photosmart 7520 printer

    I have two HP Photosmart 7520 printers  - one in my home and one at summer home.  On one when I scan I get the option of document or photo and PDF or jpeg.  On the other printer, I am not given any options and it automatically scans into a jpeg file.  How can I get the PDF format option to work on printer number 2?

    Hi @healthdesigner,
    Welcome to the HP Forums!
    I understand that you cannot scan to PDF on your HP Photosmart 7520 printer. I am happy to help you with your scanning!
    For further assistance, I will need some additional information:
    If the printer is connected, Wireless, Ethernet, or USB.
    If you are using a Windows or Mac Operating System, and the version number. To find the exact version, visit this link. Whatsmyos.
    If the power cable is plugged into a surge protector, or directly to the wall outlet. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well. 
    If the printer is able to make copies.
    Please see this post, Want Good Answers? Ask Good Questions, by @Bob_Headrick, so you can get the most out of these forums.  
    Thank you for posting, and hope to hear from you soon!
    RnRMusicMan
    I work on behalf of HP
    Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
    Click the “Kudos Thumbs Up" to say “Thanks” for helping!

  • Can't scan to email on my hp 7520

    Hello,
    I can print wirelessly but whenever I try to scan a doc to my email it reads unable to connect to web services, confirm internet access and try again.  Please help!  Everything seems fine except that

    Hi Nick3404,
    Welcome to the HP Support forums.  I gather that you are getting an unable to connect message for your web services which is preventing you from using the scan to email feature of your Photosmart 7520 printer.
    Please set a manual IP address and manual DNS servers for your printer. I have included a link to another post I did with the steps (and screen shots) on how to do this.  Please don’t worry that the screen shots are for a Photosmart 7510 printer, but the steps are the same (and other than the name of the printer the screens look the same).
    Regards,
    Happytohelp01
    Please click on the Thumbs Up on the right to say “Thanks” for helping!
    Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
    I work on behalf of HP

  • HP Photosmart 7520 e-All-in-One Embedded Web Server (EWS) Does Not Respond

    My new (as of 3/14/2014) 7520 is connected (wirelessly) to an all-Apple wireless network. with four computers (and, at times, two iPhones) sharing that network.  
    While I can print to the 7520 and also scan from it, I cannot access the 7520's Embedded Web Server, no matter what I try. 
    I have located the 7520's IP address on its display and entered it into the Safari web browser's address field as 192.168.1.7 (with the usual http colon slash slash prefix, of course).    When I hit return, the browser's progress bar appears and then stalls.  After 30 seconds, the progress bar disappears and nothing else happens.  
    While trying to find what might be causing this problem, I have also…
    • disabled the network's (and my computers') firewalls, 
    • used the 7520's Bonjour address, 
    • tried both addresses using Safari on …
         - a MacBook running OSX 10.6 (Snow Leopard), 
         - a MacBook Pro running OSX 10.7 (Lion), 
         - a MacBook Pro running OSX 10.8 (Mountain Lion), 
         - a Mac mini running OSX 10.9 (Mavericks), and 
         - an iPhone 4 running iOS 7.1
         - an iPhone 5 running iOS 7.1
    • made sure I was using the latest version of the printer driver software and HP Utility, and 
    • used the HP Utility to attempt to access EWS, 
    …all without success -- that is, on the laptops, nothing is displayed.  On the iPhones, Safari reports that it "could not open the page because the server stopped responding."  
    Furthermore, although I can turn on and connect to the 7520's Direct Wireless wi-fi channel with my laptops and iPhones, typing the address for the EWS (specified in the printed Network report as http://192/168.223.1) in the browser and pressing Enter again yields the same result.  
    I had all these problems with a 7520 I bought from a local computer store.  I contacted HP Tech support by chat, spent 4 hours walking through resets and other tests with them, and they decided to send me a new 7520.  I have sent back the first 7520, installed the new one, and the problems persist with the replacement 7520!  
    What do you think might be wrong here?  Do you have any advise or trouble-shooting guidance?  

    Okay… I did as you advised — as best as I could, that is… the link you posted yielded a page marked "HP was unable to find the page you wanted."
    In any case, I changed the DHCP range to 192.168.1.100 thru 150.
    Using the following procedure, I believe I set the 7520 to the static address 192.168.1.10 (using the 7520's control panel, from the home screen)…
      • Tapped the radio (wireless) icon, second from the left on the top bar of the screen.
      • Tapped "Settings" button, lower-left screen.
      • Tapped "Advanced Settings" bar (second fom bottom).
      • Tapped "IP Address" bar (at top).
      • Entered "192.168.001.010" in the IP address field.  
      • Pressed the home button icon to the upper left of the display.
      • Tapped the wireless icon in the top bar again and confirmed that the IP address had been changed to … .10
    With that done, I tried 
         http://192.168.1.10/
    in the browser of a couple of my computers (OS X Lion MacBook Pro, OS X Mountain Lion MacBook Pro).  
    Still no joy.  
    In case you don't alread know, Airport base stations can be set to reserve specific IP addresses for static IP devices or services.  I reserve an IP address for testing database and OS X servers on my network (for clients).  You can reserve as many such IP addresses as you like in the "Network" tab of a base station (using Airport Utility) as shown here…  
    Based on your advice, I have reserved the … .10 address, as you can see.  Hope this is useful to you.

  • How do I get the "non HP Ink Cartridge" pop up to go away??? HP Photosmart 7520

    After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge.  It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed.  It then gives me the option to shop HP online, cancel the print, or click ok to close it.  EVERY SINGLE TIME.  I print a lot of pages and this is extremely annoying.  There is no "do not show this message in the future" option.  How can I make this stop popping up???? 

    "After my trial ink ran out on the HP Photosmart 7520 I installed a non-hp ink cartridge.  It prints fine but EVERY SINGLE TIME I print anything I get a pop up saying I have a non-hp cartridge installed and the quality cannot be guaranteed.  It then gives me the option to shop HP online, cancel the print, or click ok to close it.  EVERY SINGLE TIME.  I print a lot of pages and this is extremely annoying.  There is no "do not show this message in the future" option.  How can I make this stop popping up???? "
    OK, you're receiving this error because of the non HP cartridge you've installed. This message can be bypassed by selecting OK; it will not go away until you install HP ink. Until then you should be able to print.

  • How to print on photo paper with HP Photosmart 7520 on iphoto '11

    Dear All,
    I have a very serious problem. I've tried so many settings and configurations without success.
    Very simple. I cannot choose the photo tray in any way and I cannot print on photo paper.
    I get everything on A4 format.
    The printer is working fine wih other software (e.g. HP studio).
    I can't believe I'm the only one.
    Please help!
    tks ;-)

    Hi,
    I came across such issues using AirPrint from Mac OS.. probably an Airprint bug.
    Go to Print & Scan and click the plus sign.
    From the extended add a printer dialog select the Photosmart 7520.
    Open the Use drop-down and select the HP Photosmart 7520 from teh list (Instead the default AirPrint option)
    Additionally from the iPhoto print dialog click Print, the OS print dialog will appear.
    Set the Paper Source as Photo Tray under the Paper Type/Quality menu.
    Shlomi

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