Hp 7612: New printer I get horizontal lines on image

hp 7612: New printer I get horizontal lines on image

Hi @judith100 ,
I see that you are getting horizontal lines on the images. I can help you with this.
I have provided a document with some steps to try to see if that will resolve the issue.
Fixing Print Quality Problems for the HP Officejet 7610 Wide Format e-All-in-One Printer Series.
What operating system are you using? How to Find the Windows Edition and Version on Your Computer.
How is the printer connected? (USB/Ethernet/Wireless)
What were the results of the Diagnostics Page?
If you need further assistance, just let me know.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

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Please click HERE to access the steps that should resolve the issue .
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Hi MaureenJenkins,
Performing a print head cleaning and alignment on the printer may resolve the issue. To perform the cleanings and alignments, please folllow the steps located at the links below:
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Should you continue to experience difficulty, please call or email us using one of the methods on the Contact Us page for further assistance.
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Hi Phil, really sorry for the delay getting back to you, I must have missed your reply in my email.
So if the cartridges are within warranty I'd suggest contacting phone support. Location of the warranty ends dates shown below....
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Twitter: @Ciara_B_HP

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Message was edited by: Boulder Paul

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Hp 7612: New printer I get horizontal lines on image

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