HP 8500 All - In - One is scanning pink

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My HP Officejet Pro 8500A910 is scanning documents in pink

Hello bushjade,
Welcome to the HP Support Forums!
I see you are trying scan using the Officejet Pro 8500a, it will scan it seems, however it will scan the items pink. Is the entire page pink, or just the text / image on the page?
Since scanning is half the steps in copying, what happens when you try to copy?
Ensure the printer is connected to a wall outlet for power, rather than a surge / power bar. --->Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector<---
When you scan, what is the Operating System installed on the computer, Windows or Mac?
If using with a Windows computer, try using this: HP Officejet Pro Firmware to update the printer firmware.
Cheers,
JERENDS
I work on behalf of HP
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HP 8500 ALL IN ONE - CAN NO LONGER SCAN TO SHARED FOLDER

I have had an HP 8500 all in one scanner / printer for a while and have not had any problems with,
Yesterday the printer hung so I reset it.
I am using ethernet (wired) as opposed to wireless.
When I reset the printer it gave it a new ip address of which I reconfigured back to the address of my network ie 192.168.7.xxx
I am able to print and scan from the embedded printer web page but when I scan to my shared folder, the printer cannot conect.
Does anyone have any ideas?
I think it may be something either to do with the network path or possibly the sharing permissions fo the network folder.
Thank you in advance for any assistance that can be provided.

Hello there @DAVIDA64, welcome to the forums
I read through your post about the issues you are having with scanning to your network folder. My best suggestion would be to check out the guide below and set up your scan to network folder again.
HP Officejet Premier 8500 (A909n) and Wireless 8500 (A909g) All-in-One-Printers - Set up and Use Dir...
Best wishes, have a great day
R a i n b o w 7000I work on behalf of HP
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Why is my computer telling me to turn ON my HP officejet 8500 all in one? It's ON!

My HP officejet 8500 all in one printer is powered on. The fax and copier are working but when I try to print my computer (windows 7 pro 32bit) tells me to power on my printer. I had trouble with my DSL internet server yesterday and installed a new modem w/ router from at&t and my printer runs through a netgear prosafe port switch. I had to reboot everything to get the internet up on my PC. the printer worked fine before the internet and hardware trouble. I have tried wiring it directly to the PC with the USB cable and it gives the same error. I have rebooedt, unplugged computer and printer over and over.

Turn the printer off. Hold # and 6 keys while and a bit after turning it back on. This will reset the printer.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

Print Too Small from Photoshop CS4 with HP 8500 All In One Printer

I'm running Windows XP with CS4 and latest patches and drivers. When I print an image to my HP 8500 All in one printer, the printout is too small. Instead of a centered 4 x 6 image on the page I get a 1 x 1-1/4 inch small print of the image in the upper left hand corner.
I re-installed CS3 and it works perfectly as do any other print options, such as word, etc. But from Photoshop CS4 I can find no way to print to this printer without the image shrinking in size. If I print to another printer at the same sitting, the image is fine. So it's a PS CS4 vs. HP 8500 unique problem I guess.
I've see this post in other forms and no help as yet. Does anyone have this one on their radar. I really like this printer, but it's quite annoying.
By the way, If I print to a PDF from PS CS4, the pdf file image is fine. That's another end around for printing also. HMMMM.
I did contact HP and they put the problem squarely back on Adobe. No partnership there.
Thanks,
Glen

Will the printer print from any app?
I know it sounds like a dumb question, but you didn't actually say... And I admit to looking for software problems on an occasion or two when I had forgotten to plug in cables.
-Noel

HP 8500 All in One prints reddish color

My HP 8500 All in One Deskjet has started to print in all reddish color even though the cartridges appear full. I have run a cardridge head clean and a cardridge align and if I'd rather put my head through a plate glass window than have to talk to HP today.
Does anyone happen to have any recommendations on this and was there a dedicated place to post Mac Printer questions with the new interface?
Also, does anyone know how I get to set the Print Page to all black and white? I can never seem to find these kinds of things in the Printer Config now that I have converted to Mac for some reason.
Thanks.

hi,
It seems to me that there could be a problem with the Magenta/Cyan Printhead of your printer. Try to perform the steps of cleaning the contacts of the printhead and of the printer, click here. After cleaning the contacts, try to print a diagnostic page to see if your printer will now print color. If issue persisted, then i believe you need to replace the Magenta/Cyan printhead.
Contact HP tech support at 1-800-474-6836 for any suggestions regarding this matter, they might be able to replace the printhead of your printer if your machine is still under warranty.
Hope these would help you!
Kiko

8500 all in one

8500 all in one has engineering defects in both paper tray senors... fax and paper tray. new one did not work. they sent us a refurb replacement - it does not work... and HP cannot fix on ph.
wee need same dpi and other charcteristics.
WHICH ONE...

Excellent. Let me know how round 2 treats you. The sad demise could have been due to a couple of things...as a side question, is the climate where you live especially dry right now? I may request that our testers recheck how well we handle a static shock on the product if it is dry where you live.
Regards, CF
I work for HP and hope to make your day Sproutastic!

8500 all in one color not correct!

my red color is pink

Hey @big-bob1,
Welcome to the HP Support Forums!
I understand that you're experiencing a print quality issue when printing from your Windows 7 to your HP Officejet 8500 series printer. I would like to assist you today with resolving this quality issue. However, in order for me to provide you with accurate troubleshooting steps today I do need to verify which Officejet 8500 series printer you have:
1) HP Officejet Pro 8500 All-in-One Printer Series - A909
2) HP Officejet Pro 8500A e-All-in-One Printer Series - A910
If you're not sure which series of printer you have, please click here for instructions on how to locate your printer model number.
In the meantime, you will need to follow the Print Quality troubleshooting steps to resolve this issue. Once you determine which Officejet 8500 series machine you have, please follow the appropriate Print Quality troubleshooting steps below.
If you have the HP Officejet Pro 8500 All-in-One Printer A909 Series, please click here and run through the quality troubleshooting provided.
If you have the HP Officejet Pro 8500A e-All-in-One Printer A910 Series , please click here and run through the quality troubleshooting provided.
Please respond to this post with the result of your troubleshooting. Should the issue persist, be sure to include you exact printer model number in your response. Good luck!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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HP Envy 4500 all in one wont scan or copy

Hi all. I have a 4 month old Envy 4500 all in one printer & it has stopped scanning &/or copying.
It wil print from any of the laptops on the network but will not scan a document or copy either from the desktop icon or directly from the panel on the printer.
I've tried everything, uninstalling & re installing from CD rom, I've run the Scan & copy driver doctor & that says there's a problem with the driver, tells me to unplug the pirnter & restart computer, done all that & still nothing.
When you try to scan the printer draws the paper in & then the screen just sits for hours with the progress bar on "scanning" or "copying" & nothing happens. If you cancel the job (on pc or printer panel) even the "cancelling" sticks on the screen for hours, the only way to clear it is to shut down printer & restart, but still it doesnt fix it.
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Ok thanks for all of this. I tried it all & still no joy.
I do think (as I have all along that it is a hardware fault)
I will speak to Amazon as I cannot afford to be without a printer whilst it goes off for repair
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Can't get HP Officejet J6450 All-in-One to scan or print

Hello!
I have an HP Officejet J6450 All-in-One which I would like to use with my Macbook Pro running OS X 10.6.4. I would prefer a wireless setup. It printed wirelessly up until I tried installing the HP Full Feature Software & Drivers from their website (http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-74787-1 &lc=en&dlc=en&cc=us&os=219&product=3635399&sw_lang=)and subsequently deleted them once I realized it did not work. I also did not want to install a bulky and unnecessary set of programs that I do not need.
I went to the System Preferences/Print & Fax and deleted the HP printers that had been added, then I went to Applications/HewlettPackard and clicked on HP uninstall, and uninstalled the program. Since I have experience with Windows (lol), I decided to take the safe route and make sure my HD & permissions had not been corrupted. I put in my OS X install disk that came with my Macbook Pro, rebooted to the disk, went to Disk Utility and Repaired the Permissions (it only had one that it could not fix), repaired the HD (it found a few issues), and then went one more round of Repair Permissions and then HD just to be sure. I rebooted to the HD and ejected the boot disk. I connected the printer via the USB cable.
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Method One: I get to step 2, select Import from Scanner, and nothing happens. The list that is supposed to be displayed in step 3 never comes.
Method Two: I open the Image Capture app in step 1, but when it comes up, it says "No camera or scanner connected."
Method Three: I get the Print & Fax printer browser opened as in step 3, but cannot move on to step 4 because there is no scan tab.
What can I do to get this to work? I tried contacting HP online chat, but they told me they do not offer support to Mac users on there. I sent them an email through their contact page but you know how that will probably go...
I'm an intermediate computer user, although I'm relatively new to Mac, so be easy on me! I'm scared to break this laptop I've fallen in love with. Many thanks to you all in advance, and my apologies if this has already been answered elsewhere - I was unable to find anything with this particular HP model and situation. I noticed HP does not seem very Mac-friendly!

Is this scanning from the PC and/or from the printer? Did it ever scan previously? Is this connected by USB/wired/wireless?
As far as the software, it would be a good idea to update your software, and I would recommend downloading the latest software at this location:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1153494&lc=en&cc=us&dlc=en&lang=en&cc=us
Just pick the right operating system, and get the download and run it. That may fix the scanning issue you are having.
007OHMSS
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.

HP Officejet Pro 6830 e-All-in-One series Scanning Paper Size problem

I only use A4 paper but it seems that when I use the paper feed to scan a document to the computer, the document scans in a default Letter Size, rather than A4, thereby missing some of the information at the bottom of the page.
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Thank you

Welcome to the HP Community, @Splatt13 ,
I read your message about wanting your scans to default to A4 size, instead of Letter. I was playing around with the HP Scan software and saved the image below for you to see. Try opening up the software from your computer, and change the scanning options in there to whichever settings you want and that should help you scan as A4 size.
Side note: Ensure you have the Full Feature driver and software installed to access the software options: HP Officejet Pro 6830 e-All-in-One Printer series Full Feature Software and Drivers
Good luck
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

Cyan and yellow are not printing on HP officejet pro 8500 all-in-one printer A909

I have an Officejet Pro All-in-One 8500 A909a printer, using OS X operating system. Cyan and yellow are not printing. I've ran the Print Quality Diagnostics Page and they do not show up there or on the align page. My ink levels are good.
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Hi DavidM2,
Welcome to the HP Forums.
I see that you are having issues with the Cyan and the Yellow ink cartridges as well.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
If you are still having issues then try to replace the cartridges.
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Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

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It prints fine from the other computer, but it's a pain to have that limitation.
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Hello @CazzoInMano , and welcome to the HP Forums, I hope you enjoy your experience!
I see you're running into print issues. I would like to help with that!
What version of mac are you using?
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend reinstalling the HP Deskjet 2050 All-in-One Printer.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

How do I get my HP Photosmart C6280 All-In-One to scan?

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Hi there,
I understand you're having issues printing/scanning with your Photosmart C6280 since upgrading the 10.9 on your Mac. I would like to help you with this as best I can.
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I hope this helps, have a great weekend!
Please click “Accept as Solution ” if you feel my post resolved your issue, as it will help others find the solution faster
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
**MissTeriLynn**
I work on behalf of HP

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Please click here for a possible solution to your problem:
http://h10025.www1.hp.com/ewfrf/wc/document?lc=en&dlc=en&cc=us&product=441115&docname=c00313147
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Please click on KUDOS if you find my solution helpful.

HP 8500 All - In - One is scanning pink

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