HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP
All of a sudden I can no longer print yellow.  I changed the cartridge and cleaned the heads several times.  Diagnostics says the heads are clean.

Hi Nort504,
I understand you are having an issue with one of the colors printing on your Officejet 8500.
If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.
Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html
Take care,
R a i n b o w 7000I work on behalf of HP
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“Thanks” for helping!
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